topic Same songs keep getting repeated when playing YouTube Music in my Nest Hub in Speakers and Displays

Same songs keep getting repeated when playing YouTube Music in my Nest Hub

alainmore — Thu, 26 Jan 2023 19:00:36 GMT

I have several Nest minis and audios, but this issue only happens with my Nest Hub.

I ask the the Nest Hub: "Ok Google, play some music".

Music playback starts ok, but then after a while it will start repeating the same song(s). Sometimes it will start repeating the same 3-4 songs over and over again, and sometimes it will get stuck on the same song over and over again.

I already tried, unplugging and plugging it again.

I already tried factory resetting it.

This hasn't helped, the issue persists.

The nest hub is on 9.20221010.3.176 system firmware, 1.67.880920 cast firmware, in country code MX

Re: Same songs keep getting repeated when playing YouTube Music in my Nest Hub

Muddi — Tue, 31 Jan 2023 02:34:20 GMT

Hey alainmore,

Thanks for sharing details about the issue. I know how challenging it is when you're having issues playing music on your Google Nest Hub. I'd love to dig deeper into this. A few questions: when did the issue start? Are you playing a playlist? Is the loop settings disabled from Spotify app? Does it happen to other music services like YouTube Music?

Let's go unlink and re-link your SPotify account from the Google Home app. These will help us refresh the connection between the apps. Follow the steps below to know how:

Open the Google Home app.
Tap Add and then Music.
To unlink an account, tap Unlink > Unlink account.
To connect the account, tap a music service > Link Account > sign in or sign up for the service > follow the in-app steps.

Let me know how it goes.

Cheers,

Muddi

Re: Same songs keep getting repeated when playing YouTube Music in my Nest Hub

alainmore — Tue, 31 Jan 2023 15:55:16 GMT

Hi Muddi,

The issue IS with Youtube Music (I don't even have a spotify account).

A few questions: when did the issue start? The issue started several months ago (maybe almost a year, i thought it would fix itself over time, but never has).

Are you playing a playlist? I'm not playing any playlists, I just ask the nest hub to "Play some music".

Is the loop settings disabled from Spotify app? Not using spotify, but the loop setting is disabled on my phone YouTube Music app (Though I'm not casting from my phone)

Does it happen to other music services like YouTube Music? I only have a YouTube Music acocunt, and it only happens on my Nest Hub (not on the other nest minis/audios I have.

The Google Home App doesn't let me unlink my YouTube Music account...

What else could I try?

Re: Same songs keep getting repeated when playing YouTube Music in my Nest Hub

Princesss — Wed, 01 Feb 2023 00:10:03 GMT

Hi alainmore,

Thanks for answering our questions. We'd like to take a closer look into this. Could you please provide the cast firmware version of your Google Nest speakers?

To check which firmware version you're on, follow these steps:

Open the Google Home app .
Touch and hold your device's tile.
Tap Settings Device information.
Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Looking forward to your response.

Best,

Princess

Re: Same songs keep getting repeated when playing YouTube Music in my Nest Hub

alainmore — Wed, 01 Feb 2023 01:25:33 GMT

The nest hub is on 9.20221010.3.176 system firmware, 1.67.880920 cast firmware

Re: Same songs keep getting repeated when playing YouTube Music in my Nest Hub

alainmore — Wed, 01 Feb 2023 18:25:25 GMT

Sorry, my mistake, there's a type.

The correct versions are:

System firmware version: 9.20221010.3.176

Cast firmware: 1.67.330920

Re: Same songs keep getting repeated when playing YouTube Music in my Nest Hub

Princesss — Fri, 03 Feb 2023 05:43:12 GMT

Hi alainmore,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

Re: Same songs keep getting repeated when playing YouTube Music in my Nest Hub

alainmore — Fri, 03 Feb 2023 13:10:01 GMT

Ok, done. Just filled it and sent it...

Re: Same songs keep getting repeated when playing YouTube Music in my Nest Hub

Juni — Sat, 04 Feb 2023 20:24:36 GMT

Hi there,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Thanks,

Juni