topic Re: Auto Mic Off Mic On trouble in Speakers and Displays

Auto Mic Off Mic On trouble

Rubenrobles7 — Wed, 18 Jan 2023 22:08:14 GMT

Hello every one

I got this trouble on my Goggle nest 2 gen; "the Mic Off, the Mic is back On, the Mic is back On, the mic is back On" every 20 seconds. Reset the device not help. Reste to factory does not help either. And Google does not help with the topic.

Regards

Ruben

No mather Plataform:

iOs

Android

Web Browser

Re: Auto Mic Off Mic On trouble

MplsCustomer — Thu, 19 Jan 2023 02:48:22 GMT

@Rubenrobles7

I saw a similar post recently where the customer discovered the switch for the Mic was stuck partway between on and off.

Re: Auto Mic Off Mic On trouble

Muddi — Mon, 23 Jan 2023 03:01:32 GMT

Hey Rubenrobles7,

Sorry to hear about your experience with your Google Nest mini - thanks for bringing this up. This looks like a hardware issue, and you have exhausted the troubleshooting steps. Could you tell us when and where you purchased your device?

@MplsCustomer: I appreciate your response.

Looking forward to your response.

Cheers,

Muddi

Re: Auto Mic Off Mic On trouble

Rubenrobles7 — Mon, 23 Jan 2023 05:52:47 GMT

Hi Muddi thanks for replaying and your attention.

the 3 that I have I bought in 2019 I fear the same will happen with the other two remaining.

att

Ruben

Re: Auto Mic Off Mic On trouble

Muddi — Mon, 23 Jan 2023 23:24:56 GMT

Hey Rubenrobles7,

I understand. This is just an isolated issue and most likely an issue with the mute button itself. Unfortunately, we will not be able to replace the device because it's already out of warranty. For more information about Google's limited warranty, please visit this link.

Cheers,

Muddi

Re: Auto Mic Off Mic On trouble

Princesss — Fri, 27 Jan 2023 00:22:27 GMT

Hey Rubenrobles7,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Auto Mic Off Mic On trouble

Rubenrobles7 — Fri, 27 Jan 2023 00:36:55 GMT

Yes I saw the response. And do not help really. Just let me know I need buy other equipment. So I do not have other option.
Thanks

Best

Ruben

Re: Auto Mic Off Mic On trouble

Princesss — Mon, 30 Jan 2023 22:07:18 GMT

Hi Rubenrobles7,

Thanks for responding. We wish we could do something about this, however, the device is already out of warranty.

Best,

Princess

Re: Auto Mic Off Mic On trouble

Princesss — Fri, 03 Feb 2023 00:01:59 GMT

Hi Rubenrobles7,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.

Best,

Princess

Re: Auto Mic Off Mic On trouble

Rubenrobles7 — Fri, 03 Feb 2023 01:17:00 GMT

It is on Princesss when Inhave money for buy another hope get more years of service. Right now you and google can’t help and I can’t buy one new.

thanks for everything and this topic help others in same situation.

Best

Ruben

Re: Auto Mic Off Mic On trouble

Princesss — Tue, 07 Feb 2023 02:51:50 GMT

Hi Rubenrobles7,

You're welcome. We hope we can make it up to you in the future. Feel free to reach out anytime if you need assistance.

For now, we'll go ahead and lock the thread.

Best,

Princess