topic Re: Youtube isn't installed at the moment, Sorry something went wrong in Speakers and Displays

Youtube isn't installed at the moment, Sorry something went wrong

josalvmo — Sat, 21 Jan 2023 00:56:17 GMT

Since yesterday (Jan 19th, 2023) I am having issues playing music using Youtube Music on Speaker Groups.

When I say: "Play some music on home group". It replies: YouTube isn't installed at the moment. Sorry something went wrong. Wen you're ready, give it another try.

My group has Gogle Nest Hubs, Google Nest Displays. I did try rebooting them all, also delete the group and re-create without any success.

Any ideas?

Re: Youtube isn't installed at the moment, Sorry something went wrong

john159753 — Sun, 22 Jan 2023 19:19:36 GMT

I am seeing this too. I have only started to look into this so if I find anything I'll post it here.

Re: Youtube isn't installed at the moment, Sorry something went wrong

Dan_A — Sun, 22 Jan 2023 23:04:54 GMT

Hi folks,

Thanks for posting and apologies for the inconvenience. A few questions: have you tried other music platforms to play on your speaker group? Is it playing YouTube Music on individual devices? It would help a lot if you could do a sequential reboot first:

Unplug the power cord of your router for 5 mins.
Unplug the power cord of your Nest devices for 5 mins.
Starting with your router, plug them back in and restarting your phone might also help

Keep us posted.

Best,

Dan

Re: Youtube isn't installed at the moment, Sorry something went wrong

josalvmo — Mon, 23 Jan 2023 03:23:35 GMT

In my case, playing Youtube Music to single speaker forks fine. After playing to one speaker I can enable my home group speakers using Google Home app. I have also noticed the same issue using Google Assistant on my phone.

Seems issue is directly telling Assistant to play music on the "Home Group" speakers

I have tried restarting speakers multiple times.

Re: Youtube isn't installed at the moment, Sorry something went wrong

venny22 — Mon, 23 Jan 2023 15:22:12 GMT

The problem is explicitly with the speaker groups, not with youtube.

it plays on a single device, and like Josalvmo said, you can add/change the speaker group manually after it plays.

Re: Youtube isn't installed at the moment, Sorry something went wrong

Dan_A — Sun, 29 Jan 2023 01:40:26 GMT

Hello everyone,

It's good to know that your Nest speakers are working individually. Isolating our concern on speaker groups. If you don't mind me asking, how many Nest speakers are in the group? If it's okay with you, why don't we delete and recreate a speaker group and test it out? Follow the steps below:

To delete:

Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Chromecast, or speaker or display.
Open the Google Home app.
Tap your speaker group.
Tap Delete group > Remove.

To create:

Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Chromecast, or speaker or display.
Open the Google Home app.
At the top left, tap Add > Create speaker group.
Tap each device you want to add to the group. A check will appear next to each device you select.
Tap Next > enter a name for your group > Save.

If you have 5 or more Nest speakers, I suggest you add 2 at a time first and try to have them play as a group.

Tell us how it goes.

Regards,

Dan

Re: Youtube isn't installed at the moment, Sorry something went wrong

Dan_A — Wed, 01 Feb 2023 01:45:31 GMT

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Cheers,

Dan

Re: Youtube isn't installed at the moment, Sorry something went wrong

josalvmo — Wed, 01 Feb 2023 07:19:10 GMT

Hi Dan.

I did re-create the speaker group and tried playing any song to the new group. I don't get the error, I do get a knowledge but nothing is being played. The display hubs shows black a few seconds like external source. Then goes clear.

Will be interesting to see behaviors from others

Re: Youtube isn't installed at the moment, Sorry something went wrong

Dan_A — Sun, 05 Feb 2023 19:28:38 GMT

Hi folks,

Would it be okay if we isolate further by playing music from other music platforms and see if the behavior is the same as when playing music using YouTube Music? Let's try Spotify. To link other music services, follow the steps below:

Make sure your mobile device or tablet is connected to the same Wi-Fi network or linked to the same account as your speaker or display.
Open the Google Home app.
At the top right, tap your account.
Verify that the Google Account shown is the one linked to your speaker or display. To switch accounts, tap the triangle next to the Google Account, then tap another account or Add another account.
Go back to the home screen, and at the top left, tap Add > Music.
To choose your default service, tap the music service you'd like to use. Assistant will use this service when you say “Hey Google, play music.”
To link functionality:
1. For YouTube, your account is automatically linked when you link your Google Account to your speaker or display.
2. For Spotify, Apple Music, Pandora, and others, you'll need to link your accounts.
  - To connect your account, tap a music service > Link account > sign in or sign up for the service and follow the in-app steps.
  - To unlink an account, tap Unlink > Unlink account.

Note: For all services, speakers and displays currently support a single account per streaming service.

Make sure all devices are on the same Wi-Fi network.

Kind regards,

Dan

Re: Youtube isn't installed at the moment, Sorry something went wrong

Dan_A — Wed, 08 Feb 2023 20:13:16 GMT

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Dan

Re: Youtube isn't installed at the moment, Sorry something went wrong

Jake — Thu, 09 Feb 2023 21:25:15 GMT

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

Re: Youtube isn't installed at the moment, Sorry something went wrong

josalvmo — Thu, 09 Feb 2023 21:31:31 GMT

Hi Jake, issue still continues with YouTube music. I have not been able to test with Spotify since I don't have an account, I was planning to create one just to check ( I am pro google 🙂 )

Re: Youtube isn't installed at the moment, Sorry something went wrong

Muddi — Wed, 29 Mar 2023 04:21:23 GMT

Hello josalvmo,

Apologize for the delays. Chiming in to ensure everything is covered here. To confirm, have you tried using a different music service to check if you have the same issue when playing in audio group?

Cheers,

Muddi

Re: Youtube isn't installed at the moment, Sorry something went wrong

josalvmo — Wed, 29 Mar 2023 14:45:51 GMT

Hi @Muddi , issue is now solved on YouTube Music, something got updated and I am able to play music on the Speaker Group now.

Re: Youtube isn't installed at the moment, Sorry something went wrong

Muddi — Wed, 29 Mar 2023 23:19:35 GMT

Hey josalvmo,

I'm happy to hear that your issue was resolved! I'll keep the thread open for a few more days to wait for other users to confirm that their issue is now resolved.

Feel free to update the thread if you have additional questions or concerns about your device.

Cheers,

Muddi

Re: Youtube isn't installed at the moment, Sorry something went wrong

Muddi — Sun, 02 Apr 2023 00:20:19 GMT

Hi there,

How was your device? Did you notice any issues from the past few days?

Cheers,

Muddi

Re: Youtube isn't installed at the moment, Sorry something went wrong

josalvmo — Sun, 02 Apr 2023 15:43:21 GMT

No issues so far, using Google Nest Hub, Nest Mini and Home Mini v2

Re: Youtube isn't installed at the moment, Sorry something went wrong

Muddi — Tue, 04 Apr 2023 06:39:34 GMT

Hey josalvmo,

Excellent! I appreciate your time updating the thread.

@john159753 and @venny22: How about your devices? Please update the thread if you still have the same issue, otherwise, I'll lock the thread after 24 hours.

Cheers,

Muddi