topic Re: Why does the white noise randomly stop on my Google Nest Hub (gen2)? in Speakers and Displays

Why does the white noise randomly stop on my Google Nest Hub (gen2)?

stevez12 — Tue, 24 Jan 2023 16:44:19 GMT

I have another Nest Hub and when I ask it to play white noise it will play uninterrupted all day. I just bought this new one and it randomly stops. Sometimes 10 minutes after it starts. Other times hours later. Is the device defective?

Re: Why does the white noise randomly stop on my Google Nest Hub (gen2)?

Dan_A — Sun, 29 Jan 2023 18:21:47 GMT

Hi stevez12,

I'm sorry to hear that one of your Nest Hub 2nd Gen isn't working as it should be, especially about the ambient sound white noise, which stops randomly ―let's check it out. A few questions: where and when did you buy your new Nest Hub 2nd Gen? Aside from the white noise, is it also happening when playing a random or requested song? Also, please check other music platforms and see if the music stops randomly. Isolation is needed because the other Nest Hub 2nd Gen is working fine. By the way, it would help a lot if you could do a sequential reboot first:

Unplug the power cord of your router followed by your Nest speakers.
Plug them back in after 3 minutes tops.
Restarting your phone might also help.
If possible, move your new Nest Hub 2nd Gen close to your router.

Monitor and tell me how it goes.

Best,

Dan

Re: Why does the white noise randomly stop on my Google Nest Hub (gen2)?

Dan_A — Wed, 01 Feb 2023 18:36:25 GMT

Hey there,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Regards,

Dan

Re: Why does the white noise randomly stop on my Google Nest Hub (gen2)?

Juni — Thu, 02 Feb 2023 18:50:30 GMT

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Thanks,

Juni