topic Re: Still can't get nest audio to work after exchanging last one for a another new one. in Speakers and Displays

Still can't get nest audio to work after exchanging last one for a another new one.

openmjm — Sun, 29 Jan 2023 21:18:09 GMT

On my second Good Nest Audio Speaker now and still have the same problem.

After initial setup and installation of update I get "Something went wrong. Try again in a few seconds." etc, when trying to interact with the speaker.

Here's the thing though. I tried what was suggested in this thread:
https://www.googlenestcommunity.com/t5/Home-Automation/Why-does-my-google-nest-audio-not-update-firmware/m-p/346310/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufExERDYwRVUwTlpVRzZXfDM0NjMxMHxTVUJTQ1JJUFRJT05TfGhL#M13604

which was setting up the speaker using my phone's hotspot. This actually works and the speaker works fine on my phone's hotspot network. Unfortunately I am unable to get the speaker back onto my home's Wifi network without doing a factory reset in which case I'm back to my original problem.

So now I'm suspecting there's possibly something particular with my home's local network or my ISP given public internet IP causing this problem. But, I'm not blocking any outbound services on my router's firewall and I've never had this problem with any other device or service on my local home network. Any advice would be much appreciated before I throw in the towel and give up altogether on Google Nest Products.

Re: Still can't get nest audio to work after exchanging last one for a another new one.

Juni — Fri, 03 Feb 2023 16:19:11 GMT

Hi openmjm,

Thanks for reaching out and for providing detailed information on your issue and the steps that you've done — these are of great help!

Check these recommended router settings and let us know if it worked for you by updating this thread.

Enable: Universal Plug and Play (UPnP), multicast, Internet Group Management Protocol (IGMP)
Disable: AP / client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy. VPNs and proxy servers should be disabled on your computer as well (if applicable).
Change DNS addresses: 8.8.8.8 and 8.8.4.4
If IPv6 is enabled, try disabling it for the meantime

Looking forward to your response.

Thanks,

Juni

Re: Still can't get nest audio to work after exchanging last one for a another new one.

Jake — Mon, 06 Feb 2023 20:17:49 GMT

Hey there,

I wanted to check in and see if you managed to see Juni's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Re: Still can't get nest audio to work after exchanging last one for a another new one.

openmjm — Tue, 07 Feb 2023 16:29:54 GMT

Enable: Universal Plug and Play (UPnP), multicast, Internet Group Management Protocol (IGMP) ✅
Disable: AP / client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy. VPNs and proxy servers should be disabled on your computer as well (if applicable). ✅
Change DNS addresses: 8.8.8.8 and 8.8.4.4 ✅
If IPv6 is enabled, try disabling it for the meantime ✅

I even tried switching it to the 5G signal. Still having the same problem 🙁

Re: Still can't get nest audio to work after exchanging last one for a another new one.

openmjm — Tue, 07 Feb 2023 16:33:02 GMT

Hi Jake thanks for the reply. I've checked my router and made the necessary changes. Still no luck.

I do still think it's something with my router (tm-ac1900), my ISP or my WAN IP possibly. The device works fine on my phone's hotspot.

Re: Still can't get nest audio to work after exchanging last one for a another new one.

openmjm — Tue, 07 Feb 2023 16:47:07 GMT

@Jake @Juni

Finally resolved.

I just now changed the DNS server in the DHCP setting to use 8.8.4.4 instead of 8.8.8.8 (no option for a secondary DNS server. Now the speaker works.

Very strange how this was the only device on my network that is affected by this and seems to specifically require 8.8.4.4.

Also regarding this suggestion:

Change DNS addresses: 8.8.8.8 and 8.8.4.4

The only place on my router to allow for both a primary and secondary DNS is in the WAN config by selecting the manual instead of automatic option. This change seemed to make no difference.

Re: Still can't get nest audio to work after exchanging last one for a another new one.

Juni — Tue, 07 Feb 2023 22:07:16 GMT

Hi openmjm

Thanks for keeping us in the loop. I’m glad your issue is resolved now. I’ll keep this thread open for 1 more day. If you need further help, let me know.

Cheers,

Juni