topic Connection error in Speakers and Displays

Connection error

Woody74 — Wed, 08 Feb 2023 05:24:30 GMT

I can't get my Google home mini to connect after following all instructions, can someone help me?

Re: Connection error

Woody74 — Sat, 11 Feb 2023 05:32:52 GMT

I still couldn't get ir to hook up.

Re: Connection error

Dan_A — Mon, 13 Feb 2023 19:42:02 GMT

Hi folks,

@RachelGomez123, thanks for the help.

@Woody74, this is not the experience we wanted you to have, let me help you. A few things: when did your issue begin? Were there any recent changes made? Are you trying to connect to your own Wi-Fi router or a public Wi-Fi?

You can start by following these steps:

Reboot your Google Home Mini and router by disconnecting them from the power source and leave them unplugged for 1 minute. Once done, plug them back one at a time with intervals.
Turn WiFi on and off on the mobile setup device.
If you have a dual-band router, try setting up your speaker on both the 2.4GHz and 5GHz bands.

Please note that your speaker is not compatible with public WiFi networks such as business networks, shared apartment networks, school dorm networks, school networks, and mobile hotspots or pocket WiFi devices.

If you've already changed to a different Wi-Fi network, try these steps:

Open the Google Home app.
At the top left, tap Add + > Set up device > New device > set up new devices in your home.
Follow the in-app steps.

If these steps above don’t solve the issue, you’ll need to factory reset your speaker or display, then set it up again using your new Wi-Fi network and password.

Best,

Dan

Re: Connection error

Juni — Thu, 16 Feb 2023 19:53:21 GMT

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.

Regards,

Juni

Re: Connection error

Juni — Fri, 17 Feb 2023 20:00:40 GMT

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Regards,

Juni