topic Re: TV shows google home app, can use remote, canNOT access settings “problem connecting to cloud” in Speakers and Displays

TV shows google home app, can use remote, canNOT access settings “problem connecting to cloud”

SenorPP — Thu, 01 Dec 2022 17:45:08 GMT

Hello-

Repost - I would like to start this over. Previous thread closed. I was not receiving notifications of responses - I think that is fixed now.

Have a new google mini which is connected to a nest thermostat AND a TCL r646 google tv. Nest thermostat I can access everything via google home. The tv shows in google home app on iPhone (up to date). I am able to use the remote on the phone and it shows what is being played, example what background.

When I click the gear icon I receive “Problem connecting to the cloud”, so I cannot change the name etc of the tv. I cannot use google assistant voice to control it, says it’s unavailable.

I also have a tcl roku tv that is also connected and I can access all settings and use voice to control it no problem.

All devices are up to date. All apps are up to date. I’ve rebooted router, closed google home, unplugged and replugged nest mini, factory reset tv and I end up back in the same spot.

Tested on iPhone 13 and latest ipad.

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/TV-shows-google-home-app-can-use-remote-canNOT-access-settings/m-p/272246/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufEw5WDRTU0I2RTdXU1lQfDI3MjI0NnxTVUJTQ1JJUFRJT05TfGhL#M50621

Re: TV shows google home app, can use remote, canNOT access settings “problem connecting to cloud”

Morpheus — Sun, 04 Dec 2022 01:27:36 GMT

I have the exact same problem with google home, nest wife, and a sony bravia tv.

Re: TV shows google home app, can use remote, canNOT access settings “problem connecting to cloud”

Juni — Thu, 08 Dec 2022 19:59:55 GMT

Hi folks,

@SenorPP thanks for creating another thread. This is not the experience that we wanted you to have, let me help you out. It looks like you've already done a good amount of troubleshooting with this issue. Have you tried using an android phone just to further isolate the it?

@Morpheus, have you tried the steps SenorPP did? If not, could you try it and let us know the result.

Thanks,

Juni

Re: TV shows google home app, can use remote, canNOT access settings “problem connecting to cloud”

Salik — Fri, 09 Dec 2022 00:09:24 GMT

Hi @Juni I did all those steps, still the exact issue that is described above

Re: TV shows google home app, can use remote, canNOT access settings “problem connecting to cloud”

Muddi — Thu, 15 Dec 2022 03:58:35 GMT

Hey Salik,

May I know the make and model of your phone? Also, what is the version of the Google Home app installed on your phone/tablet?

Cheers,

Muddi

Re: TV shows google home app, can use remote, canNOT access settings “problem connecting to cloud”

SenorPP — Thu, 15 Dec 2022 21:39:55 GMT

Apologies for the delay - I am traveling internationally for work. No need to apologize! Lots of systems and phones and devices!

I have an iphone 13. iOS 16.1. I also have an ipad 2021. App info is 2.62.111

When I started having the issue, I updated to the latest iphone, ipad, tv and googlehome.

Re: TV shows google home app, can use remote, canNOT access settings “problem connecting to cloud”

Salik — Fri, 16 Dec 2022 21:20:39 GMT

@Muddi

I have iphone apple 12 pro plus

Google home version 2.62.115

Re: TV shows google home app, can use remote, canNOT access settings “problem connecting to cloud”

Muddi — Sun, 18 Dec 2022 02:27:51 GMT

Hey folks,

Thanks for the information. By any chance, do you have an Android device so we can check if the issue is isolated to iOS devices only?

Cheers,

Muddi

Re: TV shows google home app, can use remote, canNOT access settings “problem connecting to cloud”

kjhiggy — Mon, 19 Dec 2022 05:58:23 GMT

Has a solution to this been found?
I've just bought a TCL r646 google tv and have the same issue "Problem Connecting to Cloud".

I have Google Nest wifi and thermostats and several other devices which don't have any issues connecting.

Re: TV shows google home app, can use remote, canNOT access settings “problem connecting to cloud”

Muddi — Tue, 20 Dec 2022 00:25:17 GMT

Hey kjhiggy,

To confirm, have you tried using a different phone/tablet?

Cheers,

Muddi

Re: TV shows google home app, can use remote, canNOT access settings “problem connecting to cloud”

kjhiggy — Wed, 21 Dec 2022 03:59:58 GMT

I've tried using the phone of another member on my Google Home. They were able to connect to cloud, but only when the TV is on. I also, have this additional problem where I cannot connect to the TV at all unless it's already on.

I'm using:
iOS v16.2, iPhone 11
Google Home v2.62.115
TV is a TCL r646 Google TV, fully updated

Re: TV shows google home app, can use remote, canNOT access settings “problem connecting to cloud”

Muddi — Wed, 21 Dec 2022 06:48:11 GMT

Hey kjhiggy,

To confirm, are you trying to control it while it's on sleep mode?

Cheers,

Muddi

Re: TV shows google home app, can use remote, canNOT access settings “problem connecting to cloud”

Muddi — Sun, 25 Dec 2022 00:35:04 GMT

Hi kjhiggy,

How's it going with your speaker? Let us know by updating this thread and the Community will be happy to lend a hand.

Cheers,

Muddi

Re: TV shows google home app, can use remote, canNOT access settings “problem connecting to cloud”

SenorPP — Sun, 25 Dec 2022 23:41:06 GMT

Hello Muddi, apologies for the delay, I was traveling out of country.

Yes, I have tried a phone and an ipad. Nothing is on sleep mode.

Re: TV shows google home app, can use remote, canNOT access settings “problem connecting to cloud”

Muddi — Mon, 26 Dec 2022 23:48:49 GMT

Hey SenorPP,

Thanks for trying. What is the iOS version of your phone and iPad? Also, do you have Android device that we can try?

Cheers,

Muddi

Re: TV shows google home app, can use remote, canNOT access settings “problem connecting to cloud”

SenorPP — Thu, 29 Dec 2022 01:20:42 GMT

iOS 16.1. I do not have an android devices. Thanks!

Re: TV shows google home app, can use remote, canNOT access settings “problem connecting to cloud”

Muddi — Sun, 01 Jan 2023 00:27:24 GMT

Hey SenorPP,

Thanks for providing the iOS version of your phone. Please send a request to join the Public Preview for Google Home app. Let's see if that helps fix the issue. You can follow the steps below or visit this link for more information about the Public Preview for Google Home app.

In the Google Home app, tap Settings > under "General", tap Public Preview.
Tap Request invite.
- If you decide not to join, follow the steps above and tap Revoke invite request.
If you're accepted, the Google Home app shows a notification that says it'll soon update to Public Preview.
- Features available through Public Preview will vary over time. If you're not able to join, it could mean that you don't have a compatible device. Check back and try again later.
When you get the Public Preview update notification, tap Got it.
- If you decide not to join, tap Decline acceptance.

Keep us posted.

Cheers,

Muddi

Re: TV shows google home app, can use remote, canNOT access settings “problem connecting to cloud”

Muddi — Wed, 04 Jan 2023 00:52:51 GMT

Hi there,

Checking in to see if the troubleshooting steps shared helped?

Cheers,

Muddi

Re: TV shows google home app, can use remote, canNOT access settings “problem connecting to cloud”

hdi200 — Wed, 04 Jan 2023 17:03:31 GMT

Hello! I am also having the issue described above with the exact same tv model. I am currently using the google home public preview but have tried it on other phones as well and the google home app presents the same error message. Any idea what’s going on?

Re: TV shows google home app, can use remote, canNOT access settings “problem connecting to cloud”

Muddi — Thu, 05 Jan 2023 02:16:43 GMT

Hey hdi200,

To confirm, do you have issues accessing the settings of your other devices as well?

Cheers,

Muddi