topic Re: Nest max in Speakers and Displays

Nest max

Kevan — Thu, 14 Oct 2021 03:28:58 GMT

can’t get my nest hub max camera to work

I’ve
Deleted nest max from my home

I have done a factory reset

Turned off and on the unit from the power switch

Turned the camera/mic privacy switch off and on

Attempted to turn on on home monitoring from the setting but it keeps turning off after about 1 second

Tried turning the camera on from Google home app , nest app and from the nest max

Re: Nest max

Adam007 — Fri, 15 Oct 2021 20:52:13 GMT

I have the same issue. You can do a video call and the camera works but if you try to view the nest cam it says it is offline and it just times out trying to connect.

Re: Nest max

Kevan — Sun, 17 Oct 2021 00:21:29 GMT

I’ve only had the device for two weeks and have tried every solution on the net at least twice. Nothing works

Re: Nest max

Adam007 — Sun, 17 Oct 2021 00:34:41 GMT

Do you have the google door bell as well? I do and when i removed both from my account. I then installed the nest hub max first and then the doorbell and they both now work. Hope that helps

Re: Nest max

frances — Wed, 20 Oct 2021 22:43:29 GMT

Hi @Kevan

Thank you for reaching out. I appreciate you taking the time to try a variety of troubleshooting steps. I am sorry to hear that your Google Nest Hub Max camera is not working, I definitely understand your concern.

I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 3-9563000031951.

Re: Nest max

frances — Wed, 20 Oct 2021 22:46:03 GMT

Hi @Adam007

Thank you for sharing your solution! I am glad to hear that your issue was able to be resolved.

Re: Nest max

Kevan — Sun, 24 Oct 2021 10:49:05 GMT

I have a nest cam as well and your solution worked.
thanks for the help

Re: Nest max

frances — Mon, 25 Oct 2021 15:50:43 GMT

Hi Kevan,

Thanks for your update! I am glad to hear that your Google Nest Hub Max camera is working again. As this issue has been resolved, I will go ahead and lock this thread. As always, if you have any other questions or concerns, feel free to make a new post. Have a nice day.