topic Re: Google Nest Hub stuck in g recovery mode not resolving issue in Speakers and Displays

Google Nest Hub stuck in g recovery mode not resolving issue

Peboylan — Mon, 06 Feb 2023 14:55:07 GMT

My Google Nest 1st gen is no longer working (stuck in g). Factory reset not working or any other work around, very frustrating 😞

Re: Google Nest Hub stuck in g recovery mode not resolving issue

Peboylan — Mon, 06 Feb 2023 14:55:43 GMT

Google Nest display hub

Re: Google Nest Hub stuck in g recovery mode not resolving issue

Juni — Thu, 09 Feb 2023 21:11:03 GMT

Hi Peboylan,

Thanks for posting here in the Google Nest Community.

This is not the experience that we wanted you to have, let me help you out. Are you still using the original power cord? If you already tried plugging your device to another working power outlet try putting it into recovery mode. Check the steps below for guidance.

Unplug the power cord.
Hold down the volume buttons and plug in the power cord at the same time.
Wait for the device to turn on.
Release the volume buttons.
Once the device is in recovery mode, attempt an FDR.

Let me know how it goes.

Thanks,

Juni

Re: Google Nest Hub stuck in g recovery mode not resolving issue

Azarco — Sun, 12 Feb 2023 21:45:19 GMT

Hello there,

It's us again. How's it going with your Nest Hub? Did the suggested steps above help? Let us know so that we can assist you further.

Best,

Alex

Re: Google Nest Hub stuck in g recovery mode not resolving issue

Azarco — Mon, 13 Feb 2023 21:54:12 GMT

Hey Peboylan,

We want to ensure you are good to go, and everything is working properly. Please let us know if you are still having trouble, as we will be locking the thread in 24 hours due to inactivity.

Regards,

Alex

Re: Google Nest Hub stuck in g recovery mode not resolving issue

Peboylan — Mon, 13 Feb 2023 23:00:34 GMT

Hi there, sorry for not getting back to you sooner. I didn't notice your contacts until this evening. I have tried Juni's advice a number of times but unfortunately it does not work. When I hold both volume buttons to reset the device in recovery mode and the 10 second factory reset is complete, the G logo appears and I constantly return to recovery mode? Any advice please? Thanks and apologies for the delayed reply.

Re: Google Nest Hub stuck in g recovery mode not resolving issue

Azarco — Mon, 13 Feb 2023 23:34:12 GMT

Hi there,

Thanks for getting back to us and we appreciate you for trying those steps. Where and when did you purchase your Nest Hub?

Best,

Alex

Re: Google Nest Hub stuck in g recovery mode not resolving issue

Peboylan — Tue, 14 Feb 2023 08:44:12 GMT

Hi Alex, I got my Google Hub from Vodafone. It would have been 2-3 years ago. I used the hub sporadically over that period and it was only in the last few weeks when I installed the Google Hello doorbell that I had the device on regularly.

Re: Google Nest Hub stuck in g recovery mode not resolving issue

Azarco — Tue, 14 Feb 2023 23:20:21 GMT

Hello Peboylan,

We'd be happy to take a look into this for you. Please fill out this form with all the needed information and let me know once you’re done.

Thanks,

Alex

Re: Google Nest Hub stuck in g recovery mode not resolving issue

Peboylan — Wed, 15 Feb 2023 20:48:16 GMT

Hi Alex, I have completed the form as requested. Thanks, Peter

Re: Google Nest Hub stuck in g recovery mode not resolving issue

Azarco — Wed, 15 Feb 2023 23:16:51 GMT

Hey there,

We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Best,

Alex