topic Re: Google nest hub not showing sleep sensing in settings in Speakers and Displays

Google nest hub not showing sleep sensing in settings

Trimpo — Wed, 15 Feb 2023 23:28:59 GMT

I’ve been trying to get sleep sensing up on my nest hub I’ve set it up on the app but nothing happens I click recalibrate and I tells me to set it up on the Google home app but it already is then i recalibrate in the app but it then tells me to go to the settings panel on the nest hub! I’ve tried resting it but nothing works I’m based in the uk where sleep sensing is available so i don’t see why it is not showing up in the settings

Re: Google nest hub not showing sleep sensing in settings

sk_tsai — Thu, 16 Feb 2023 04:13:59 GMT

這個問題也發生在臺灣

Re: Google nest hub not showing sleep sensing in settings

Trimpo — Fri, 17 Feb 2023 12:40:00 GMT

No the sleep sensing setting doesn’t appear

Re: Google nest hub not showing sleep sensing in settings

BIGSmoke12 — Fri, 17 Feb 2023 14:50:06 GMT

Same problem over here sleepsensing wont show up after swiping from bottom to top. When i try to do it in the settings it says that i should receive a link of sort on my phone but that also doesnt work. i've basically tried everything. (im based in the netherlands)

Re: Google nest hub not showing sleep sensing in settings

Dan_A — Sun, 19 Feb 2023 19:25:50 GMT

Hi folks,

Thanks for sharing details about the issue. I know how challenging it is when some of the features on your Google Nest Hub (2nd gen) are not working. Our team is aware of this and looking into this issue at hand. I'll make sure to update the thread as soon as I have more information to share

Please tell us the firmware version of your device and the Google Home app on your phone. Also, make sure to send feedback on your Nest Hub (2nd gen) by saying, "Hey Google, send feedback," followed by the keywords: GHT3 Sleep Sensing option missing on the display tray settings. These will help the team further check what's going on with your devices. Visit this link to know more about sending feedback.

Best,

Dan

Re: Google nest hub not showing sleep sensing in settings

Trimpo — Wed, 22 Feb 2023 22:07:39 GMT

The software version is 47.9.4.447810048

the Google home app version is 2.63.110

Re: Google nest hub not showing sleep sensing in settings

Dan_A — Wed, 22 Feb 2023 22:16:54 GMT

Hi Trimpo,

Thank you for the information. We know how important this is for you — our team is already aware of this and we're now working diligently on a fix. We'll check back in once we have an update.

Regards,

Dan

Re: Google nest hub not showing sleep sensing in settings

Dan_A — Wed, 01 Mar 2023 23:14:48 GMT

Hello everyone,

My apologies for the lack of updates here. The team is still investigating this issue and I haven't received any updates as of yet. I'll continue checking in with the team and share any updates I receive. Thank you for your patience while our team works through this.

Best,

Dan

Re: Google nest hub not showing sleep sensing in settings

Serious_Hm_User — Wed, 08 Mar 2023 17:28:09 GMT

I had the same issue (in the US). My solution is most likely for those adding another (or replacing an existing) Home Hub 2nd Gen. After going through all the basics uninstalls and reinstalls of everything, This worked for me:

From the Google Home App:

1. Go to settings

2. Go to Google Assistant

3. Go To manage all Assistant settings

4. Go to Wellness (or in search settings - typically at the top of page, type in "Wellness" or " Sleep." Both will take you to Wellness)

5. Go to Sleep

a. If you can get it to work from here, great (another user posted that they could, I could not).

b. Disconnect Google Fit (and/or Fitbit). You do not want either connected. This made everything work for me!

I wish anyone reading this luck.

PS After activating Sleep Sensing (and finally getting it to work), adding back Google Fit (or Fitbit) is not an issue.

Re: Google nest hub not showing sleep sensing in settings

Dan_A — Wed, 08 Mar 2023 17:41:38 GMT

Hi Serious_Hm_User,

We appreciate you sharing your resolution in the Community. We'll keep this thread open for our members to try the steps you provided. Hats off to you! Also, our team is doing the best to get everything resolved and will continue updating this thread.

Kind regards,

Dan

Re: Google nest hub not showing sleep sensing in settings

Dan_A — Thu, 16 Mar 2023 00:17:24 GMT

Hello everyone,

Checking back to hear from you about the setup concern where the Sleep Sensing option is not available. How is it? Can you configure your Nest devices? If not yet then make sure the Google Home app on your phone is up-to-date. Go to Playstore or App Store to do the update.

Also, if the issue persists, you can do a factory reset to restore your Nest devices to their default and original settings. Here’s how:

On the back of the Nest Hub, press and hold both volume buttons together for about 10 seconds.
Your Nest Hub will let you know it's resetting.
Proceed with the setup.

Let me know how it goes.

Thanks,

Dan

Re: Google nest hub not showing sleep sensing in settings

sk_tsai — Thu, 16 Mar 2023 14:31:46 GMT

Hi Dan,

After perform reset, motion sensing, and the sleeping sensing works fine!

Re: Google nest hub not showing sleep sensing in settings

Trimpo — Thu, 16 Mar 2023 18:53:58 GMT

After resetting I’ve got motion sensing and sleep sensing activated!