topic Re: Lost connection between google home app and google nest device in Speakers and Displays

Lost connection between google home app and google nest device

JaneB — Sun, 05 Feb 2023 21:01:05 GMT

Hi there. Still have trouble getting sleep sense on a 2nd device even though I have now set them up on separate accounts. In fact I now have lost all ability to control my sons nest hub at all. For example google home app says his device has sleep sense set up but device says it doesn’t. I’ve blocked videos on app but device keeps playing you tube. Any help please would be appreciated. Thank you.

Re: Lost connection between google home app and google nest device

JaneB — Wed, 08 Feb 2023 20:48:55 GMT

Hi Rachel, I have already tried this but still have the problem. Any other ideas??

Re: Lost connection between google home app and google nest device

Princesss — Sat, 11 Feb 2023 02:52:31 GMT

Hi everyone,

Thanks for reaching out.

We appreciate your help on this, @RachelGomez123.

@JaneB, thanks for trying some steps. Have you already tried performing a complete reset to your Google Nest display? Let's go ahead and try that first and see if this would make any changes on its behavior.

Keep us posted.

Best,

Princess

Re: Lost connection between google home app and google nest device

Princesss — Tue, 14 Feb 2023 03:17:14 GMT

Hi folks,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

Re: Lost connection between google home app and google nest device

JaneB — Tue, 14 Feb 2023 03:20:38 GMT

Still having trouble. Re booted last night bc I couldn’t get wifi connected. It didn’t solve the problem so going to try device in a different room. Very strange as up until a few days ago haven’t had any wifi issues prior.

Re: Lost connection between google home app and google nest device

Princesss — Wed, 15 Feb 2023 01:08:41 GMT

Hi JaneB,

Thanks! Could you also tell us how many Google Nest speakers are set up in your network? How many devices are affected?

Let us know once you're done with trying it on a different room so we can check if there would be any changes.

Best,

Princess

Re: Lost connection between google home app and google nest device

Princesss — Sat, 18 Feb 2023 02:14:48 GMT

Hi JaneB,

Chiming in-- have you had the chance to try the suggested steps posted above?

Best,

Princess

Re: Lost connection between google home app and google nest device

Muddi — Sun, 19 Feb 2023 22:27:25 GMT

Hey JaneB,

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi