topic Re: Google Speaker shows in Home app, but will not work. in Speakers and Displays

Google Speaker shows in Home app, but will not work.

jangello — Sat, 18 Feb 2023 22:11:16 GMT

Why would my google home speaker keep telling me "Your Google home isn't set up yet, to get started download of Google Home app in a phone or tablet"? I can see it in the home app, but every time I say "Hey Google", I get the response "Your Google Home isn't set up..."

Every other Google devise in the house is working just fine.

Re: Google Speaker shows in Home app, but will not work.

Jagger — Sun, 19 Feb 2023 02:53:23 GMT

I have the same problem. Haven't been able to fix it though. It's a real pain as I keep going in circles.

Re: Google Speaker shows in Home app, but will not work.

jangello — Sun, 19 Feb 2023 15:08:53 GMT

I figured out the issue yesterday just by chance. Try this...

Open Google Home app
Tap the Wi-Fi icon
Select "Devices" - the icon that shows how many devices are connected
When the list of devices appears, the Google device I could not get to recognize the home app was at the top of the list and showed as "paused"
Un-pause the device and it immediately started working

I don't know why it was paused. My guess is it has something to do with adding it as a new device after resetting it. Which seems to be the steps that a lot of people with the same issue took. Let me know if this solves your issue, I'm curious to see if it works for others.

Re: Google Speaker shows in Home app, but will not work.

Dan_A — Wed, 22 Feb 2023 18:08:33 GMT

Hi folks,

@jangello, hats off to you in sharing the resolution in the Community. I'm glad that you're able to work this out.

@Jagger, have you been able to try the steps above? How was it? If you have a Nest Wi-Fi router, please try the steps. If you don’t have access to your router/modem settings, it would help a lot if you could do a sequential reboot first:

Unplug the power cord of your router followed by your Nest speakers.
Plug them back in after 3 minutes tops.
Restarting your phone might also help.

Let me know how it goes.

Best,

Dan

Re: Google Speaker shows in Home app, but will not work.

Dan_A — Sat, 25 Feb 2023 18:21:10 GMT

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

Re: Google Speaker shows in Home app, but will not work.

Dan_A — Sun, 26 Feb 2023 18:55:30 GMT

Hi folks.

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Cheers,

Dan