topic Re: Google Nest Hub Max not working with Meet. Help me!! in Speakers and Displays

Google Nest Hub Max not working with Meet. Help me!!

GiangNgo — Sun, 22 Jan 2023 14:52:11 GMT

I have Google Nest Hub Max. Meet not working in this device for video call by clicking to the contact because the default video call is Duo not working when I click to the Duo icon. Meet is too complicated, not simple for video call 1 to 1.

In the Google Home App, I click the Call Home button:

It show the erroe below: Can't make call

I click Set up Duo and show below:

And still not working on Video Call function,

I try to call 2 account each other via 2 phone, it worked fine. But when use 1 account to call the account that link with the Google Nest Hub Max, it not work.

Did I make the mistake of buying a device whose software wasn't fine-tuned after Google merged Duo with Meet? The Duo doesn't work but Google still leaves that icon on the Nest Hub Max?

Why can't Google simplify Video calling via Meet by removing the Duo icon and integrating simple functions like video calling like popular platforms like Viber, Whatsapp!

Please help me to solve this problem.

Re: Google Nest Hub Max not working with Meet. Help me!!

GiangNgo — Tue, 24 Jan 2023 08:43:43 GMT

Hey Google! Please help me! This device should be come a brick if video call function not work.

i searched in this forum and find a lot of issue about this.

[Filter: keyword] GiangNgo's post body matched "brick", board "SpeakersDisplays".

GiangNgo — Tue, 24 Jan 2023 08:43:43 GMT

[Filter: keyword] GiangNgo's post body matched "brick", board "SpeakersDisplays".

Post Subject: Re: Google Nest Hub Max not working with Meet. Help me!!

Post Body:

Hey Google! Please help me! This device should be come a brick if video call function not work.

i searched in this forum and find a lot of issue about this.

Body text "brick" matched filter pattern "brick".

Post by User[id=299580,login=GiangNgo] has message uid 344400.

Link to post: Re: Google Nest Hub Max not working with Meet. Help me!!

Re: Google Nest Hub Max not working with Meet. Help me!!

GiangNgo — Tue, 24 Jan 2023 08:51:14 GMT

This topic below of other member is the same with my question:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/video-calls-not-group-meeting-on-nest-hub-max/td-p/287472

But, the answer is very simple and dđin't help to solve the problem.

Re: Google Nest Hub Max not working with Meet. Help me!!

Juni — Thu, 26 Jan 2023 22:18:41 GMT

Hi GiangNgo,

Thanks for reaching out and for providing detailed information on your issue and the steps that you've done — these are of great help!

You can unlink and relink your Duo account again then observe if this will make a difference. Check the steps below on how to unlink Duo calling.

On your mobile device, open the Google Home app .
Touch and hold your device's tile.
At the top right, tap Settings Voice & video calls Unlink Duo from this device Unlink.

Check this link for more information.

Hope this helps.

Regards,

Juni

Re: Google Nest Hub Max not working with Meet. Help me!!

GiangNgo — Fri, 27 Jan 2023 01:31:51 GMT

Hi Juni!

Thanks for your help. I try unlink and relink so many times but still the same error

Please help me again.

Thanks

Re: Google Nest Hub Max not working with Meet. Help me!!

GiangNgo — Sat, 28 Jan 2023 11:29:45 GMT

Hi Juni!

After a lot of times reunlink, the pop up error not show, the call function worked but nothing show on the Nest Hub Max. I unlink again and unluckly, the pop up error show again. I try to reboot Nest Hub Max and wifi route, iphone so many times.

Pls help me!

Thanks

Re: [Filter: keyword] GiangNgo's post body matched "brick", board "SpeakersDisplays".

Juni — Sat, 28 Jan 2023 20:05:52 GMT

Hi GiangNgo,

Thanks for reaching out again, It seems like you created another thread. I'll merge this thread with that one so we can effectively assist you. I suggest that you follow the main thread for updates because this thread will be locked automatically once merged in the main one.

Thanks,

Juni

Re: Google Nest Hub Max not working with Meet. Help me!!

Juni — Sat, 28 Jan 2023 20:12:35 GMT

H there,

Thanks for trying that. Sorry that you are still experiencing the issue. You can unlink your Nest Hub Max and set it up again, then observe if it will make a difference. Check the steps below.

Remove Google Nest devices from a home:

When you remove a device from a home in the Google Home app:

It will disconnect the device from members in the home in the Google Home app.
It will be unlinked from your Google Account.
Data associated with this device, such as video history, will be deleted. Note: Some basic device data may remain associated with the home.

Open the Google Home app .
Touch and hold your device's tile.
Tap Settings Remove device Remove.

Check this link for more information.

Thanks,

Juni

Re: Google Nest Hub Max not working with Meet. Help me!!

GiangNgo — Sun, 29 Jan 2023 08:17:08 GMT

Hi Juni!

The calling function work fine after I follow your help. But now, the Nest Hub Max don't make call to my phone. I clicked to contact but nothing happen.

Re: Google Nest Hub Max not working with Meet. Help me!!

GiangNgo — Mon, 30 Jan 2023 15:24:06 GMT

Hi Juni!

I make call from Nest Hub Max ok but my phone not ring, after I end call from Nest Hub Max, the misscal popup on my phone. I setup Notification on my iphone on but nothing happen while I make call from my device.

Re: Google Nest Hub Max not working with Meet. Help me!!

Muddi — Mon, 06 Feb 2023 06:58:49 GMT

Hey GiangNgo,

Chiming in, what is the specific command that you are using? Also, Are you using Google Meet or Duo calling on your Nest Hub Max?

Cheers,

Muddi

Re: Google Nest Hub Max not working with Meet. Help me!!

GiangNgo — Mon, 06 Feb 2023 09:16:40 GMT

HI Muddi,

I touch the household contact to call my phone from Nest Hub Max. The sceen of Nest Hub Max show the calling, ringing, but my iphone not ring and only show the notification misscall after I touch end call button a few seconds on Nest Hub Max.

My Nest Hub Max does not have Google Meet icon, only show Duo icon.

Re: Google Nest Hub Max not working with Meet. Help me!!

Muddi — Thu, 09 Feb 2023 06:03:39 GMT

Hey GiangNgo,

To confirm, is it working before? Do you have the same Google Meet account linked on your phone and Nest Hub Max? Also, are you able to call other contacts on the lists?

Cheers,

Muddi

Re: Google Nest Hub Max not working with Meet. Help me!!

hugo9 — Sun, 12 Feb 2023 13:44:00 GMT

I am having the same issue.

Google Meet on my iPhone doesn’t ring when my daughter tries to call me via Nest Hub Max. I just get a missed call notification after she has ended the call on nest hub max.

Both the nest hub max and google duo/meet account on my iPhone are setup under the same email address. Does that have something to do with it?

It works perfectly fine when we try to call another person on Google Meet from the nest hub max.

Re: Google Nest Hub Max not working with Meet. Help me!!

Muddi — Wed, 15 Feb 2023 04:39:15 GMT

Hey hugo9,

Is it working before? Could you try using a different Google Meet account on your phone and see if you will have the same issue.

Cheers,

Muddi

Re: Google Nest Hub Max not working with Meet. Help me!!

hugo9 — Wed, 15 Feb 2023 14:09:38 GMT

Yes, I have tried that too and it works. You only face the issue when the same google account is registered on your phone and the nest hub.

Re: Google Nest Hub Max not working with Meet. Help me!!

Princesss — Thu, 16 Feb 2023 05:08:29 GMT

Hi hugo9,

Thanks for your insights. Looks like the account has its limitations. Is this a workspace account that you are using before?

Best,
Princess

Re: Google Nest Hub Max not working with Meet. Help me!!

GiangNgo — Thu, 16 Feb 2023 09:58:25 GMT

Hi Muddi,

I have the same Google Meet account linked on my phone and Nest Hub Max. I tried to call other contacts on the list and nothing happen.

Re: Google Nest Hub Max not working with Meet. Help me!!

hugo9 — Thu, 16 Feb 2023 14:35:51 GMT

Hi Princess, its my gmail account that I have registered with meet both on my iPhone and the Nest Hub Max.