topic Re: Nest audio resumes playing after stop instruction in Speakers and Displays

Nest audio resumes playing after stop instruction

Cl_eav — Mon, 11 Oct 2021 11:38:07 GMT

When I ask nest speakers to stop playing, the music stops, but then resumes randomly. This happens on all my nest speaker devices, nest mini and nest max. It’s getting really frustrating and sometimes take 3 or 4 attempts to stop the music from resuming.

Music starts playing music after I have told it to shut it off

jon1 — Mon, 11 Oct 2021 15:49:14 GMT

I have a google home display, a google home speaker and 3 google minis. This most often happens on the home speaker but will happen on the minis as well. I will be playing music, likely while working so it's been running all day. Then after I tell it to shut off the music, it does. I go about my business and later hear music playing on the speaker again. Usually the same playlist I was just listening too. Sometimes it will start up randomly on a speaker I wasn't even using. Is there a "better" command other than "shut off the music" which has always worked?

Re: Nest audio resumes playing after stop instruction

frances — Fri, 22 Oct 2021 15:58:48 GMT

Hi Cl_eav,

Thanks for reaching out. Oh no! That definitely sounds frustrating to have your device continue playing music randomly. I understand your concern and would be more than happy to help find a solution. First, I have some quick questions to get a better understanding of this situation.

Are your speakers in a speaker group? Or are all of the devices playing by itself alone?
Does this happen with all types of media? (Radio, Spotify, YouTube, etc.)
Do you have any routines set up?
What troubleshooting steps have you tried?

Thanks for your patience, let's get this issue resolved!

Re: Music starts playing music after I have told it to shut it off

frances — Fri, 22 Oct 2021 16:00:17 GMT

Hi jon1,

Thanks for reaching out. Oh no! That definitely sounds frustrating to have your devices resume your music after shutting it off. I understand your concern and would be more than happy to help find a solution. First, I have some quick questions to get a better understanding of this situation.

Are your speakers in a speaker group? Or are all of the devices playing by itself alone?
Does this happen with all types of media? (Radio, Spotify, YouTube, etc.)
Do you have any routines set up?
What troubleshooting steps have you tried?

Thanks for your patience, let's get this issue resolved!

Re: Nest audio resumes playing after stop instruction

Cl_eav — Fri, 22 Oct 2021 17:28:50 GMT

Are your speakers in a speaker group? Or are all of the devices playing by itself alone? I don’t have any speaker groups setup, however it happens on multiple standalone speakers

Does this happen with all types of media? (Radio, Spotify, YouTube, etc.) - I only really use Apple Music on the speakers so not tried other types

Do you have any routines set up? I have some routines setup, but mainly control the lighting

What troubleshooting steps have you tried? I’ve tried updating, restarting, powering off the devices.

Re: Music starts playing music after I have told it to shut it off

jon1 — Fri, 22 Oct 2021 20:49:29 GMT

I do have a group, which by the way rarely works when I ask it play on the group speakers...I have to do that manually through the app. However the restart only happens on a single speaker at a time.

I mostly listen to Apple Music, bu I have had it happen on Pandora too I think.

I do have an end of day routine which includes a command to shut off the music. But the music restart happens whether I tell it to shut off or the routine does it.

Troubleshooting...I put the speaker in time out....aka shut if off. Not a whole lot else you can do with these guys.

Re: Nest audio resumes playing after stop instruction

GarrettDS — Thu, 28 Oct 2021 19:35:48 GMT

Hey there,

Thanks for letting us know about what you've tried and providing us this information.

Have you tried doing a factory reset on the devices to see if it works for you?

Please let me know if you have any further questions.

Best regards,

Garrett DS

Re: Nest audio resumes playing after stop instruction

frances — Mon, 01 Nov 2021 19:36:20 GMT

Hi there,

It's been a few days since we have heard from you. Just checking, were you able to see GarrettDS' response above? Please keep us updated, we're here to help!

Re: Nest audio resumes playing after stop instruction

Cl_eav — Mon, 01 Nov 2021 20:01:54 GMT

Did factory resets, started playing Apple Music, asked google to “stop”, about 2 mins later the speaker resumed playing.

i also enabled activity for a short period of time, I can see the command to start playing and the stop command, nothing is recorded in activity when the speaker starts playing by itself.

activity is disabled again

Re: Nest audio resumes playing after stop instruction

frances — Tue, 02 Nov 2021 17:19:26 GMT

Hi Cl_eav,

Thank you for your response back, I appreciate your detailed answers!

I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 9-2099000031481.

Re: Nest audio resumes playing after stop instruction

jon1 — Tue, 02 Nov 2021 17:44:51 GMT

I have done the resets as well and to no avail. Thanks for combining the issues, it's good to know I am not alone!

Re: Nest audio resumes playing after stop instruction

frances — Tue, 02 Nov 2021 18:43:33 GMT

Hi @jon1

Thanks for reaching out, I am sorry to hear that you are experiencing this issue as well.

I have a quick question, could you please tell me which device you are encountering this issue on? (model name, generation number)

I look forward to your reply back!

Re: Nest audio resumes playing after stop instruction

Cl_eav — Tue, 02 Nov 2021 18:58:55 GMT

Mainly happens on the Google Nest audio devices, not sure where to find the generation number, nothing on the device, nor in the device information from the google home app

Re: Nest audio resumes playing after stop instruction

frances — Tue, 02 Nov 2021 22:09:11 GMT

Hi @Cl_eav

No worries! I have already made a case for you, so the support team will reach out to you to help resolve this issue. Thanks for your patience.

Re: Nest audio resumes playing after stop instruction

frances — Mon, 08 Nov 2021 17:12:15 GMT

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you have any questions regarding this issue or case, feel free to contact the support team and refer to Case ID listed above. Thank you, and have a nice day.