topic Re: Nest Factory reset issues in Speakers and Displays

Nest Factory reset issues

PabloRochelle — Sat, 14 Jan 2023 11:55:37 GMT

Hi, I have just changed my router and was setting up all my Nest devices again and all of the mini's setup ok and Nest hub but when trying to setup the Nest Audio speaker it said I needed to factory reset it.

I have tried factory reset via standard procedure and did not get sound or anything to say it's reset then tried the plug in/out 10 times method and have done this repeatedly but speaker is not responding.

When mains is plugged in now get's 2 lights followed by 4 then lights going forward/back as if it's trying to connect to network then no lights for 2 minutes then lights forward / back again for about a minute and repeats over and over.

I have seen a few threads related to this but no solution.

Any help would be appreciated, thanks.

Re: Nest Factory reset issues

MrJinx — Sat, 14 Jan 2023 23:17:22 GMT

any luck getting your nest audio to work?

Re: Nest Factory reset issues

PabloRochelle — Tue, 17 Jan 2023 09:43:51 GMT

No not yet unfortunately! My current plan is to leave it turned off for a few days and try again!😂

Re: Nest Factory reset issues

MrJinx — Tue, 17 Jan 2023 13:08:18 GMT

good morning,

good luck. i know how frustrating it is to deal with these speakers. best to you

Re: Nest Factory reset issues

Muddi — Tue, 17 Jan 2023 23:27:35 GMT

Hey PabloRochelle,

Thanks for sharing details about the issue. I know how challenging it is not having a working device when needed - Let's try to get to the bottom of this. To further isolate the issue, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Nest Audio).

Let us know how it goes.

Cheers,

Muddi

Re: Nest Factory reset issues

MrJinx — Tue, 17 Jan 2023 23:32:42 GMT

because i didnt have two cell phones, i tried a different wifi device. good luck

Re: Nest Factory reset issues

PabloRochelle — Wed, 18 Jan 2023 10:29:45 GMT

Hi, thanks for getting back to me. I'm not sure what difference this would make. Like I said in the original post I changed my router and setup 5 additional nest speakers all ok and when going to set this one up the Home app said I needed to perform a factory reset on it. This is when the problem started as it would not reset using the standard method of holding the middle down and then following the next set of instructions with regards to plug in/out 10 times and is now stuck in this state.

It does not make any startup noises and just keeps looping in the same state described above.

I have just tried using 2 mobile devices in a hotspot and it still is unable to locate the speaker and I have tried to reset again and no luck

Re: Nest Factory reset issues

Muddi — Thu, 19 Jan 2023 02:01:20 GMT

Hey PabloRochelle,

We understand that this step is a little out of the way, but these are the most helpful steps to figure out what's going on with your device. Let's give them a try!

Cheers,

Muddi

Re: Nest Factory reset issues

Muddi — Sun, 22 Jan 2023 06:41:46 GMT

Hey PabloRochelle,

I'm just checking in to see if you still need help with your device?

Cheers,

Muddi

Re: Nest Factory reset issues

PabloRochelle — Sun, 22 Jan 2023 08:30:57 GMT

Hi, no I am still not able to get it to work. Tried using 2 mobile devices setup using a hotspot but still the same. Speaker is still just stuck in the same loop as described in thje original post. I have tried both factory reset methods again and still the same and unable to reset or see device and no startup sounds coming from it.

Re: Nest Factory reset issues

Muddi — Mon, 23 Jan 2023 06:03:19 GMT

Hey PabloRochelle,

Thanks for coming back to us. Could you tell us when and where you purchased your Nest Audio?

Cheers,

Muddi

Re: Nest Factory reset issues

Muddi — Sat, 28 Jan 2023 22:15:20 GMT

Hi PabloRochelle,

I just wanted to follow up on this. Let us know if you still need help, and we're glad to further assist you.

Cheers,

Muddi

Re: Nest Factory reset issues

Muddi — Mon, 30 Jan 2023 02:18:34 GMT

Hey PabloRochelle,

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi

Re: Nest Factory reset issues

PabloRochelle — Mon, 30 Jan 2023 05:57:27 GMT

Hi it was purchased at Argos in the UK just over a year ago Dec 21.

Thanks

Re: Nest Factory reset issues

Muddi — Mon, 30 Jan 2023 22:49:58 GMT

Hey PabloRochelle,

We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Chers,

Muddi

Re: Nest Factory reset issues

MrJinx — Mon, 30 Jan 2023 23:34:52 GMT

fill out the form and don't hold your breath. i've filled out the form several times and not heard from anyone. a complete waste of time.

Re: Nest Factory reset issues

Muddi — Tue, 31 Jan 2023 03:53:53 GMT

Hey MrJinx,

My apologies if it's taking too long for the team to reach out to you via email. Upon checking, your case is now under review. Please check your inbox from time to time as someone will be reaching out to you soon.

Cheers,

Muddi

Re: Nest Factory reset issues

MrJinx — Tue, 31 Jan 2023 15:52:02 GMT

good morning,

i monitor my inbox regularly. i don't put any value into what you reply. I'm not sure if you are a real person on some go-bot

Re: Nest Factory reset issues

Packidge — Thu, 02 Feb 2023 08:58:29 GMT

I had a similar problem and in desperation I tried a different USB power supply and it all started working fine again. Just a thought.

Re: Nest Factory reset issues

MrJinx — Thu, 02 Feb 2023 12:44:19 GMT

good morning,

different usb where? in the google wifi router? the speakers? please clarify.