topic Re: Shopping List items being split. in Speakers and Displays

Shopping List items being split.

Bod — Sun, 05 Feb 2023 08:52:08 GMT

Hi,

Recently I've noticed that the shopping list is splitting single items into two when adding via a voice command.

For example, asking it to add "granulated sugar" adds two entries, one for granulated and a second for sugar. Same with other items such as decaf coffee etc.

Something has definitely changed. Can anybody else replicate this?

Re: Shopping List items being split.

Princesss — Sat, 11 Feb 2023 04:53:32 GMT

Hi Bod,

Thanks for bringing this up.

Could you tell us when did you notice these changes? Also, what are the items that you are trying to add on the list so we can further check here if it's giving the same results from our end.

Lastly, have you tried any troubleshooting steps so far?

Best,

Princess

Re: Shopping List items being split.

Bod — Mon, 13 Feb 2023 20:21:33 GMT

Hi, I first noticed this about 3 weeks ago. Please see my original post for 2 examples.

I'm not sure what troubleshooting steps could possibly change the behaviour. It's clearly a bug.

Re: Shopping List items being split.

Princesss — Wed, 15 Feb 2023 01:53:59 GMT

Hi Bod,

How about performing a complete reset? Have you already tried that?

Also, could you please provide the cast firmware version of your Google Nest speakers?

To check which firmware version you're on, follow these steps:

Make sure your mobile device or tablet is linked to the same account as your speaker or display.
Open the Google Home app .
Touch and hold your device's tile.
At the top right, tap Settings Device information.
Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Looking forward to your response.

Best,

Princess

Re: Shopping List items being split.

Princesss — Sat, 18 Feb 2023 02:13:18 GMT

Hi Bod,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Shopping List items being split.

Muddi — Sun, 19 Feb 2023 04:48:07 GMT

Hey Bod,

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi

Re: Shopping List items being split.

Bod — Sun, 19 Feb 2023 09:22:48 GMT

Yes, factory reset device, no change. Cast firmware 1.67.330920.

Re: Shopping List items being split.

Muddi — Mon, 20 Feb 2023 03:58:06 GMT

Hey Bod,

Thanks for trying. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

Re: Shopping List items being split.

Muddi — Thu, 23 Feb 2023 04:56:26 GMT

Hi Bod,

I just wanted to follow up on this. Have you had the chance to fill out the form?

Cheers,

Muddi

Re: Shopping List items being split.

Princesss — Fri, 24 Feb 2023 05:47:43 GMT

Hi there,

Chiming in-- are you done filling out the form? Let us know once you're done, otherwise we'll be locking the thread shortly.

Best,

Princess