topic HELP- Can't collect NestHub to my Apartment Wifi. in Speakers and Displays

HELP- Can't collect NestHub to my Apartment Wifi.

Dilshan — Sun, 26 Feb 2023 00:06:48 GMT

Can somebody help me connect my newly bought Google NestHub 2 to my shared Wifi? I dont think there is a network or an IT administrator who knows how to register the device's MAC address to the network.

Re: HELP- Can't collect NestHub to my Apartment Wifi.

MplsCustomer — Sun, 26 Feb 2023 01:22:16 GMT

@Dilshan

If you have a "shared Wi-Fi" at your apartment, and if they use something like a Captive Portal, which routes you to an authentication page to sign and accept its terms and conditions before you can connect, it MAY be incompatible with Google Nest and Home devices. You MIGHT be able to connect your Nest Hub to such a network if you can provide them with your Nest Hub Max's MAC address and if they can configure it on their router. If your apartment doesn't have a network administrator who can do this, I'm not sure any of us fellow Google Nest customers can help.

Re: HELP- Can't collect NestHub to my Apartment Wifi.

Princesss — Tue, 07 Mar 2023 22:18:12 GMT

Hi everyone,

Thanks for visiting the Community.

@MplsCustomer, thanks for helping out.

@Dilshan, Wi-Fi networks on dormitories, hotels, cafe and other establishments are not officially supported by Google Nest speakers, so they may or may not work with this type of network, it is not guaranteed. These type of networks has limitations on what devices can connect to it and also a security risk since this is a public network. However, if you still plan to get it connected, you can reach your local IT or network administrator and let them know that you want to connect your device to that network.

You might want to check this link for more info: https://goo.gle/2RBezLc

Best,

Princess

Re: HELP- Can't collect NestHub to my Apartment Wifi.

Princesss — Fri, 10 Mar 2023 22:28:32 GMT

Hey there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

Re: HELP- Can't collect NestHub to my Apartment Wifi.

Muddi — Sun, 12 Mar 2023 04:22:09 GMT

Hi Dilshan,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi