topic Re: Nest Mini 2 - Please Login to the Google Home App.... only when in Stereo Pair in Speakers and Displays

Nest Mini 2 - Please Login to the Google Home App.... only when in Stereo Pair

randomness — Sun, 26 Feb 2023 06:16:13 GMT

As the subject says, two identical Nest Mini (2nd Gen) units, same firmware, etc. Paired as a stereo pair. Started getting the "please login..." fiasco recently, but only one unit. Just factory reset the unit and repaired the two. Still getting "Please login..." and it's only on one unit in the stereo pair.

I see a lot of posts about "please login..." that are usually corrected by factory reset. As started, I've just done that and still getting incorrect behavior, and noting this only happens when the unit is a member of a stereo pair.

Re: Nest Mini 2 - Please Login to the Google Home App.... only when in Stereo Pair

randomness — Sun, 26 Feb 2023 06:26:12 GMT

UPDATE: the unit keeps "dropping out of the pair" and shows up in "Local Devices" as thought it is not part of the Home. In "Local Devices" it still has the name I gave to it i.e. "Office Speaker R" and not something generic.

Re: Nest Mini 2 - Please Login to the Google Home App.... only when in Stereo Pair

Juni — Thu, 02 Mar 2023 21:29:54 GMT

Hi randomness,

Thanks for reaching out and providing detailed information on your issue and the steps that you've taken—these are of great help!

A few things: Do you get notifications in the Google Home app that your Nest Mini has been disconnected? When did your issue begin? Does the issue happen right away after you pair your two Nest Minis, or will it take a day or two before it disconnects? Does the Nest Mini that disconnects get a good Wi-Fi connection?

I look forward to your response.

Regards,

Juni

Re: Nest Mini 2 - Please Login to the Google Home App.... only when in Stereo Pair

Muddi — Mon, 06 Mar 2023 05:08:28 GMT

Hi there,

I don't want to be a nudge but I'd like to check if you were able to get your device working. Feel free to reach back if you still need help.

Cheers,

Muddi

Re: Nest Mini 2 - Please Login to the Google Home App.... only when in Stereo Pair

Muddi — Tue, 07 Mar 2023 05:32:55 GMT

Hey randomness,

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi

Re: Nest Mini 2 - Please Login to the Google Home App.... only when in Stereo Pair

randomness — Tue, 07 Mar 2023 14:43:55 GMT

I did not get any actual resolution as to why this was happening.

Re: Nest Mini 2 - Please Login to the Google Home App.... only when in Stereo Pair

Muddi — Tue, 07 Mar 2023 22:26:02 GMT

Hey randomness,

Thanks for coming back to us. Please answer the questions below so we can further check what's going on with your device.

Do you get notifications in the Google Home app that your Nest Mini has been disconnected?
When did your issue begin?
Does the issue happen right away after you pair your two Nest Minis, or will it take a day or two before it disconnects?
Does the Nest Mini that disconnects get a good WiFi connection?

Looking forward to your response.

Cheers,

Muddi

Re: Nest Mini 2 - Please Login to the Google Home App.... only when in Stereo Pair

randomness — Sat, 11 Mar 2023 05:16:37 GMT

Do you get notifications in the Google Home app that your Nest Mini has been disconnected?
- No.
When did your issue begin?
- Can’t give a specific date now. It was about a week around when I first posted here.
Does the issue happen right away after you pair your two Nest Minis, or will it take a day or two before it disconnects?
- Immediately.
Does the Nest Mini that disconnects get a good WiFi connection?
- Yes, it does. It is on the same desk as the router. The L speaker of the pair (also on the same desk as the router) has no issues. My internet connection is 1.2Gbps/30Mbps/Max. 25ms latency to the nearest test endpoint with speedtest.net.

I’ve had Google Home Minis and Nest Minis for about 3 years, and it’s not been unusual to have to reset them from time to time, and even the reset experience hasn’t always been smooth going, but this is the first time with this experience.

I found another post that suggested resetting the Mini and adding it to a new room, then changing the room. That seemed to work at first but at some point the right speaker of the pair is now no longer found.

I have another mini in a stereo pair in another room and the google home app is saying it needs to be setup along with my Chromecast Ultra.

Re: Nest Mini 2 - Please Login to the Google Home App.... only when in Stereo Pair

Muddi — Sun, 12 Mar 2023 04:20:50 GMT

Hi randomness,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

Re: Nest Mini 2 - Please Login to the Google Home App.... only when in Stereo Pair

Muddi — Wed, 15 Mar 2023 06:47:42 GMT

Hey randomness,

I just wanted to check if you had the chance to fill out the form?

Cheers,

Muddi

Re: Nest Mini 2 - Please Login to the Google Home App.... only when in Stereo Pair

randomness — Wed, 15 Mar 2023 14:02:15 GMT

Just completed the form.

Re: Nest Mini 2 - Please Login to the Google Home App.... only when in Stereo Pair

Muddi — Thu, 16 Mar 2023 06:40:30 GMT

Hi randomness,

Thanks for the update. We got the form you've submitted, and we'll send you an email about your concern. I'll close the thread after 24 hours, and let's continue through that channel.

Cheers,

Muddi