topic Re: I have a Google Mini that has stopped being responsive it has 4 white lights showing in Speakers and Displays

I have a Google Mini that has stopped being responsive it has 4 white lights showing

Rdianco — Mon, 30 Aug 2021 16:56:08 GMT

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Jonathan Suiter

I have attempted to reset on numerous occasions by holding the reset button down. I have also removed power from the device and attempted to reset after doing that to no avail. it simply goes to 2 lights and within seconds shows 4 white lights that stay steadily on.

Re: I have a Google Mini that has stopped being responsive it has 4 white lights showing

Rdianco — Mon, 30 Aug 2021 16:56:38 GMT

Hello Jonathan Suiter,

Thanks for your message. I am sorry to hear that your Google Nest Mini is not powering on. I appreciate you taking the time to try troubleshooting your device.

I will reach out to you via private messaging so that we can continue working on the next steps. This will be sent to the email address associated with your community profile.

For future reference, your Case ID is: 2-9976000031781.

- From Frances (Community Specialist)

Re: I have a Google Mini that has stopped being responsive it has 4 white lights showing

Basilbrush — Thu, 16 Sep 2021 14:07:38 GMT

I have the same issue. Please can you help?

Re: I have a Google Mini that has stopped being responsive it has 4 white lights showing

ai — Mon, 20 Sep 2021 21:37:36 GMT

Hi there Basilbrush,
Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 8-9625000031548.
Kindly,
Ai

Re: I have a Google Mini that has stopped being responsive it has 4 white lights showing

Kalgarion — Tue, 19 Oct 2021 12:18:17 GMT

Hi!

I have the same issue. Please contact me.

Jon

Re: I have a Google Mini that has stopped being responsive it has 4 white lights showing

Basilbrush — Tue, 19 Oct 2021 12:37:24 GMT

Unplugging it for ten seconds and connecting again ten times and letting it boot up fixed mine. Crazy I know but it worked!

Re: I have a Google Mini that has stopped being responsive it has 4 white lights showing

Kalgarion — Tue, 19 Oct 2021 12:47:30 GMT

Thanks. Yea, I have already tried that (and more) with no improvement I a afraid. 🙁

Re: I have a Google Mini that has stopped being responsive it has 4 white lights showing

frances — Tue, 19 Oct 2021 17:26:52 GMT

Hi All,

First, thank you @Basilbrush for sharing your solution!

Hello @Kalgarion thanks for reaching out. I appreciate you taking the time to try a variety of troubleshooting steps. I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 0-3387000031787.

Re: I have a Google Mini that has stopped being responsive it has 4 white lights showing

frances — Fri, 22 Oct 2021 18:57:30 GMT

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you have any other questions regarding your case or this issue, feel free to contact the support team and refer to Case ID listed above. Thank you!