topic Re: My quick gestures, motion detection and sleep sensing are not available on my new 2nd gen Nest H in Speakers and Displays

My quick gestures, motion detection and sleep sensing are not available on my new 2nd gen Nest Hub.

funkygeek — Fri, 27 Jan 2023 04:01:30 GMT

Hi, I just bought the Nest Hub 2nd Gen.

The main reason for buying this was to analyse my sleep. I try to set it up as instructed and have heaps of problems.

I followed all the instructions that told me to do the setup on Google Assistant on the phone - no problem. However, when it says I need to go to the Hub and 'swipe up', go to settings and turn on "motion detection' is where things go wrong for me.

Firstly, on the hub I have, you have to swipe 'down' to see the settings. Secondly, there is no motion detection setting when I go to settings.

I bought the hub in Australia where I live, and I believe sleep sensing is supported here.

Does anyone know what could be wrong with the hub (or me perhaps)?

TIA

Re: My quick gestures, motion detection and sleep sensing are not available on my new 2nd gen Nest H

Anvers_BE — Sun, 29 Jan 2023 14:19:16 GMT

I have the exact same problem with one i bought in Belgium. When it was delivered, I saw it was a device made for the Italian and Spanish market, but Sleep Sensing is available in all those European countries.

I reached out to Google Support but haven't yet received an answer.

Resetting is not a solution. Is it locked in the device's software or firmware?

Hope to get it resolved soon. Thanks in advance for the help!

Re: My quick gestures, motion detection and sleep sensing are not available on my new 2nd gen Nest H

funkygeek — Sun, 29 Jan 2023 20:33:08 GMT

I bought mine in Australia and knew it was meant to be supported here as well, according to https://support.google.com/store/answer/2462844?hl=en

Re: My quick gestures, motion detection and sleep sensing are not available on my new 2nd gen Nest H

Anvers_BE — Mon, 30 Jan 2023 10:23:50 GMT

I just got a reply to mail email from google support.

Unfortunately, after very meticulously describing our problem, they just gave me the link https://support.google.com/googlenest/answer/10357288?hl=nl&co=GENIE.Platform%3DAndroid

to the page i already searched over and over. How frustrating!

I don't even think they read the mail.

To be continued.

Re: My quick gestures, motion detection and sleep sensing are not available on my new 2nd gen Nest H

Laurenn — Mon, 30 Jan 2023 10:48:57 GMT

I bought two yesterday (one for the kitchen & one for my bedroom for sleep tracking) and I’m having the same issue with both. I bought it in Australia & I’m using it in Australia. The setting for ‘Motion sensing’ just isn’t there, the help chat line wasn’t able to help me either. Hopefully there’s a fix soon

Re: My quick gestures, motion detection and sleep sensing are not available on my new 2nd gen Nest H

Laurenn — Mon, 30 Jan 2023 18:41:53 GMT

I just got what looks to be the exact same email. I talked to someone from google support for over an hour, was told it was being pasted to higher ups since he couldn’t help me and assumed I’d continue to be helped. Got an email with two links to pages I’d already read through 😕

Re: My quick gestures, motion detection and sleep sensing are not available on my new 2nd gen Nest H

Anvers_BE — Mon, 30 Jan 2023 20:22:15 GMT

Got of the phone, after more than 1h with google support... oh my! Even after explaining this forum, i MUST be the only one with this problem 🙄😡. No luck here!

They tried 'EVERYTHING'.. had to go over my settings a million times, and what ya know ... no succes! But sir, just swipe up from the bottom up ... "LOOK, this is NOT working, as i tried to explain yet a million times". (i added a vid with my first complaint that i had to swipe down).

After have lost soooo much time (the guy was very friendly, i admit), but getting nowhere, the response was... ask the company that sold you this one to.. send you another.

OK, great! Did that already, but what do i need to say to them to erhm... not send me the exact same thing? .. *silence*

At this point, as i read alll the comments and searched through every help-page.. i am just going to return the product, get a refund.. and try to find another company that sells me one that works... i guess it's like winning the lottery. That's what i take with!

There is NO solution, only luck.

Did you guys also receive a model that was not catered to your specific market? I think that that's where the problem lies, within the build-in software. it's just not the same, my google home settings are just fine. Just got a model with no adequate software.

I hope you guys have more luck, but i don't see another option.

Please keep me informed of your endeavours.

Re: My quick gestures, motion detection and sleep sensing are not available on my new 2nd gen Nest H

funkygeek — Tue, 31 Jan 2023 00:21:04 GMT

After reading about your struggles, I thought there might be a batch of hubs that aren't meant for Australia and are sold here anyway. However, after checking the box, the serial number is GA01892-AU. So I'm pretty confident the AU bit means it is meant for Australia and should be working.

I'm going to sit on mine for a little longer and hope there is a resolution soonish.

Re: My quick gestures, motion detection and sleep sensing are not available on my new 2nd gen Nest H

Laurenn — Tue, 31 Jan 2023 00:50:57 GMT

Can I ask where you got yours from? I’m returning mine today since I’ve had so many issues & buying them elsewhere

Re: My quick gestures, motion detection and sleep sensing are not available on my new 2nd gen Nest H

Muddi — Tue, 31 Jan 2023 02:05:33 GMT

Hey folks,

Thanks for sharing details about the issue. I know how challenging it is when some of the features on your Google Nest Hub (2nd gen) are not working. Our team is aware of this and looking into this issue at hand. I'll make sure to update the thread as soon as I have more information to share.

Please let us know the firmware version of your device and the Google Home app on your phone. Also, make sure to send feedback on your Nest Hub (2nd gen) by saying, "Hey Google, send feedback," followed by the keywords: GHT3 Sleep Sensing option missing on the display tray settings. These will help the team to further check what's going on with your devices. Visit this link to know more about sending feedback.

Cheers,

Muddi

Re: My quick gestures, motion detection and sleep sensing are not available on my new 2nd gen Nest H

Laurenn — Tue, 31 Jan 2023 05:10:21 GMT

Software version: 47.9.4.447810048

Chromecast firmware version: 1.56.324896

App version: 2.63.110

I just returned 3 of the Google Nest Hubs I had due to the issue, bought 3 from a completely different store & I’m still having the issue. (All 3 of the devices I returned didn’t have a ‘Motion Sense’ option in the settings)

I have also just submitted the feedback through the device.

Re: My quick gestures, motion detection and sleep sensing are not available on my new 2nd gen Nest H

funkygeek — Tue, 31 Jan 2023 05:34:03 GMT

I bought mine from JB-HiFi

Re: My quick gestures, motion detection and sleep sensing are not available on my new 2nd gen Nest H

funkygeek — Tue, 31 Jan 2023 05:50:47 GMT

Thanks.
I have the same as @Laurenn .

Software version: 47.9.4.447810048

Chromecast firmware version: 1.56.324896

App version: 2.63.110

I too have submitted the feedback through the device.

Re: My quick gestures, motion detection and sleep sensing are not available on my new 2nd gen Nest H

Anvers_BE — Tue, 31 Jan 2023 12:30:22 GMT

Same as the rest of us;

Software version: 47.9.4.447810048

Chromecast firmware version: 1.56.324896

App version: 2.63.110

Me too, i submitted it through the feedback.

I'm now in the process of returning the product to the company i bought it from. And hoping to get a working device.

Re: My quick gestures, motion detection and sleep sensing are not available on my new 2nd gen Nest H

svantessone — Thu, 02 Feb 2023 20:18:16 GMT

Same problem here, in Sweden

Re: My quick gestures, motion detection and sleep sensing are not available on my new 2nd gen Nest H

Anvers_BE — Thu, 02 Feb 2023 21:16:59 GMT

Sorry to hear… no solutions yet from Google.

Personally, i find it hard to believe that there are no more clear answers to be given 🤨. The Hub is controlled differently, (swipe up..or swipe down… other look and feel), clearly other software was installed. It didn’t just magically change by itself.
is the solution to get un upgrade of the software? And if so, how to go about? Or another hub from a different batch? 🤷🏼‍♂️…

Maybe ask Siri for help?

Re: My quick gestures, motion detection and sleep sensing are not available on my new 2nd gen Nest H

felixlangkjaer — Sat, 04 Feb 2023 08:30:37 GMT

Same issue with a brand new Google Nest Hub (2nd gen) in Denmark (model GA01331-EU)

Re: My quick gestures, motion detection and sleep sensing are not available on my new 2nd gen Nest H

Kndyll — Sun, 05 Feb 2023 07:41:15 GMT

Did anyone have any luck with a new one? I’m having the same issue (in Australia) just bought from JB HiFi and no motion sensor settings. Same software as everyone else.

Is it the software and we’ll have to wait for a bug fix or could it be the hub itself and a new one would fix?

Re: My quick gestures, motion detection and sleep sensing are not available on my new 2nd gen Nest H

funkygeek — Sun, 05 Feb 2023 08:00:06 GMT

I'm still waiting.

Re: My quick gestures, motion detection and sleep sensing are not available on my new 2nd gen Nest H

Jeffrey2023 — Tue, 07 Feb 2023 16:42:46 GMT

Same issue in Taiwan.