topic Re: Nest Hub not singing “brush your teeth song” in Speakers and Displays

Nest Hub not singing “brush your teeth song”

Patiekuhr — Thu, 19 Jan 2023 13:31:09 GMT

We’ve become fond of asking Google to sing the “brush your teeth” song but as of last night it is no longer working. It’s trying to find a song on the internet instead of singing the native song on the speaker.

Re: Nest Hub not singing “brush your teeth song”

statgab — Fri, 20 Jan 2023 23:59:21 GMT

Got the same problem here.

Re: Nest Hub not singing “brush your teeth song”

Dan_A — Mon, 23 Jan 2023 21:30:44 GMT

Hi folks,

@Patiekuhr, @statgab, we're sorry to hear that asking Google to play the “brush your teeth” song isn't working. Let's check it out. A few questions: when you ask your Nest Hub to play that song, what comes up as an option? Should it be playing from YouTube Music?

It would help a lot if you could do a sequential reboot first:

Unplug the power cord of your router followed by your Nest Hub.
Plug them back in after 3 minutes tops.
Restarting your phone might also help.

Keep us posted.

Best,

Dan

Re: Nest Hub not singing “brush your teeth song”

Jake — Thu, 26 Jan 2023 21:42:36 GMT

Hey there,

I wanted to check in and see if you managed to see Dan's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Re: Nest Hub not singing “brush your teeth song”

Patiekuhr — Fri, 27 Jan 2023 13:43:49 GMT

Hi Jake and Dan,

the command being used is “hey google, sing the brush your teeth song” and it used to open to a song and animation that was native to the Hub with a little tooth dancing and singing the song. Now Google is replying “I don’t know but i found these results on search”.

Re: Nest Hub not singing “brush your teeth song”

Princesss — Wed, 01 Feb 2023 00:42:52 GMT

Hi Patiekuhr,

Thanks for trying the steps. Could you try saying, "Ok Google, talk to toothbrush timer". Let us know how it goes.

Best,

Princess

Re: Nest Hub not singing “brush your teeth song”

Patiekuhr — Wed, 01 Feb 2023 15:08:05 GMT

That does launch a toothbrushing timer, but it's not the timer that has a song that we used to use for my son. This is what used to come up: https://www.youtube.com/watch?v=P2HbchtgUZs when we said "Hey Google, sing the brush your teeth song"

Re: Nest Hub not singing “brush your teeth song”

Princesss — Thu, 02 Feb 2023 00:16:15 GMT

Hi Patiekuhr,

Thanks for the link you sent. "Ok Google, talk to toothbrush timer" is pretty much the same thing as the one you sent. It also has timer on it however, it doesn't have any videos showing on the screen. In line with this, I'd like to ask you to send a feedback regarding this. You may check this link for instructions: https://goo.gle/2NvQG6R

Best,

Princess

Re: Nest Hub not singing “brush your teeth song”

Dan_A — Sun, 05 Feb 2023 01:26:30 GMT

Hey there,

I'm jumping in to ensure everything is good here. Have you seen Princesss last response? Let us know of the answers so we could take a closer look at them.

Regards,

Dan

Re: Nest Hub not singing “brush your teeth song”

Dan_A — Mon, 06 Feb 2023 01:36:31 GMT

Hi folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Kind regards,

Dan

Re: Nest Hub not singing “brush your teeth song”

Patiekuhr — Mon, 06 Feb 2023 01:59:04 GMT

Hi Dan,

it looks like my reply didn’t come through.

I agree that the command “talk to toothbrush timer” is similar, but it’s not the same as what the original command gave, was sort of like when you ask google to sing Happy Birthday and it does, and an animation plays.

I did submit feedback through the Home app.

Re: Nest Hub not singing “brush your teeth song”

Aynniebell — Sat, 18 Feb 2023 01:57:48 GMT

This was a song by Google, not through a third party. You used to be able to say "hey Google, play the brush your teeth song" on any Google device and it's play it. There was a bedtime song and a clean up song too. Then one poof! GONE! Google your killing us parents with kids who built routines with your songs! Fix it!!

Re: Nest Hub not singing “brush your teeth song”

ChrisE1 — Mon, 20 Feb 2023 18:21:36 GMT

My kids miss it too. It's not working on any device (hub, mini, or pixels) for a few weeks. Seems like it's gone altogether.

Re: Nest Hub not singing “brush your teeth song”

Dan_A — Tue, 21 Feb 2023 17:49:13 GMT

Hello everyone,

Apologies for the delayed response. Aynniebell and ChrisE1, I'm sorry that you're also experiencing the same concern. I have tried again the command "Hey Google, sing the brush your teeth song" on our test device and it worked. It's a video of a big tooth with a big toothbrush, just like in the video on the link provided by Patiekuhr above.

It would help a lot if you could do a sequential reboot first:

Unplug the power cord of your router followed by your Nest speakers.
Plug them back in after 3 minutes tops.
Restarting your phone might also help.

After the reboot, try the command again and tell me how it goes.

Kind regards,

Dan

Re: Nest Hub not singing “brush your teeth song”

Juni — Fri, 24 Feb 2023 18:20:36 GMT

Hi there,

Buzzing in — I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.

Regards,

Juni

Re: Nest Hub not singing “brush your teeth song”

Juni — Sat, 25 Feb 2023 19:24:49 GMT

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Thanks,

Juni

Re: Nest Hub not singing “brush your teeth song”

Patiekuhr — Sat, 25 Feb 2023 20:11:34 GMT

The sequential reboot did not work.

Re: Nest Hub not singing “brush your teeth song”

ChrisE1 — Sat, 25 Feb 2023 20:15:51 GMT

Reboot didn't work unfortunately. It's still "sorry, I don't understand"

Re: Nest Hub not singing “brush your teeth song”

Aynniebell — Sat, 25 Feb 2023 20:35:56 GMT

Rebooting does not work! I rebooted all NINE of my Google devices I'm telling you the song is GONE!

Re: Nest Hub not singing “brush your teeth song”

Aynniebell — Sat, 25 Feb 2023 20:38:47 GMT

Rebooting does not work! I rebooted all of my Google devices (I have 9) and Google acts like she has no clue what I'm talking about. The reply I get "I'm sorry, I don't understand."