topic Re: Nest Hub stuck on link to account in Speakers and Displays

Nest Hub stuck on link to account

Reign — Fri, 24 Feb 2023 20:59:29 GMT

Nest Hub started saying Link to Account this morning. Have had the Hub since 12/2019 and had no issues until this morning. Have tried factory reset which resolved temporarily.
Have Google Wifi network hardwired to Starlink

Re: Nest Hub stuck on link to account

Juni — Wed, 01 Mar 2023 22:24:12 GMT

Hi Reign,

Thanks for posting here in the Google Nest Community.

I know how it feels when something isn’t working as it should, and we appreciate the troubleshooting that you did. A few things: Do you get notifications in the Google Home app that your Nest Hub got removed from your account? How frequently does this happen within the day? Were you experiencing any Wi-Fi issues recently? Is this how you did the factory data reset?

I look forward to your response.

Regards,

Juni

Re: Nest Hub stuck on link to account

Juni — Sat, 04 Mar 2023 23:01:35 GMT

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Juni

Re: Nest Hub stuck on link to account

Reign — Sat, 04 Mar 2023 23:30:59 GMT

It took 3 factory resets but it seems to have resolved itself. Thanks

Re: Nest Hub stuck on link to account

Muddi — Sun, 05 Mar 2023 02:50:51 GMT

Hey Reign,

Sweet! Happy to hear that factory resetting the device resolved the issue and thanks for keeping us in the loop. Let's monitor your device for three more days to make sure that the issue is fixed. I'll keep the thread open for three more days. Please do not hesitate to update the thread if you'll experience any issues on device.

Cheers,

Muddi

Re: Nest Hub stuck on link to account

Muddi — Wed, 08 Mar 2023 03:09:54 GMT

Hi Reign,

How was your device? Let us know if you have additional questions or concerns about your Nest Hub, and we're glad to help.

Cheers,

Muddi

Re: Nest Hub stuck on link to account

Muddi — Thu, 09 Mar 2023 04:00:57 GMT

Hey Reign,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi

Re: Nest Hub stuck on link to account

Reign — Thu, 09 Mar 2023 12:16:45 GMT

The device is still working.

Re: Nest Hub stuck on link to account

LovelyM — Thu, 09 Mar 2023 17:43:50 GMT

Hi Reign,

Thanks for keeping us in the loop. We're glad your Google Nest Hub is still up and running. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.

Best,
Lovely