topic Re: ALL nest speakers randomly disconnect from WiFi, will not reconnect until reboot in Speakers and Displays

ALL nest speakers randomly disconnect from WiFi, will not reconnect until reboot

Biggsyboi — Mon, 30 Jan 2023 04:22:43 GMT

Hi,

For ages now, had an issue where any of our speakers will randomly disconnect from WiFi. Ignored it but it gets more and more annoying.

You don't realize it's happened until you try and cast music (doesn't show on list) or say "Hey Google" (response is "Hang on whilst I get connected to WiFi")

No other devices on our WiFi network (TP-Link Deco Mesh), are having any problems

Affected Devices:

1 x Home Mini

2 x Nest Mini

2 x Nest Audio

1 x Home Max

We have 1 x Chromecast; I'm not sure if this is also affected.

Once a unit disconnects, it starts broadcasting it's setup WiFi name and the Google Home App shows "Set up Nest Mini" etc. It refuses to reconnect to the WiFi when trying to set it up using the menu. The ONLY way to get it to reconnect is to power cycle the device, in which case it then reconnects to the WiFi and starts to behave normally until the issue happens again at random.

I spoke to Google Support about it, but so far they've not resolved the problem. They made me factory reset every single speaker, which didn't resolve the problem. They want me to set up my smart home entirely from scratch now - routines, devices etc, hours of my time.

I've checked the security on our WiFi network, it's compatible with these speakers. I've also assigned each speaker a specific IP address, this hasn't resolved the issue, either.

When the issue occurs, I've also tried connecting the unit to a mobile hotspot and it couldn't.

Again, the only way to get the unit to reconnect to anything, is to restart it.

Any help is greatly appreciated

Re: ALL nest speakers randomly disconnect from WiFi, will not reconnect until reboot

plod_along — Wed, 01 Feb 2023 22:47:59 GMT

I also have this problem. I started another thread and was asked to tether the google mini/nest mini to personal hotspot and see what conditions cause the dropout. I’ve been busy lately and not got round to doing this and the thread is now closed by moderators.

I also use a mesh WiFi solution (FRITZ!Box router and repeater). I THINK that maybe, on occasion, the mini speaker switches band and/or switches access point on the mesh wifi. I THINK that during the switch the speaker briefly disconnects and reconnects. Not sure how it looks on your router settings but the google devices show on mine as being connected to the network, but not to the internet.

I think that a possible solution might be to access the router settings and broadcast 2.4Ghz and 5Ghz on separate SSIDs. I personally haven’t tried this as I like a more seamless transition and I’m hopeful for another solution. Nest mini are the only devices on my home network that have this issue.
If I discover a fix while tinkering, I’ll let you know. However I can only thing to split SSIDs at this stage and only connect them to one band (2.4Ghz potentially as this covers more range)

Re: ALL nest speakers randomly disconnect from WiFi, will not reconnect until reboot

Juni — Thu, 02 Feb 2023 22:01:15 GMT

Hi folks,

Thanks for posting here in the Google Nest Community.

This is not the experience that we wanted you to have, let me help you out.

@Biggsyboi, when did your issue begin? Were there any recent changes made before the issue started? Could you provide us with the case number that was provided when you contacted our support team so we can further check for you?

@plod_along, thanks for the detailed information you provided.— these are of great help! Let us know if this worked for you by updating this thread.

Keep me posted.

Thanks,

Juni

Re: ALL nest speakers randomly disconnect from WiFi, will not reconnect until reboot

Azarco — Sun, 05 Feb 2023 23:36:08 GMT

Hey all,

We wanted to follow up and see if you are still in need of any help. Let us know if you are still having any trouble from here, as we would be happy to take a closer look and assist you further.

Best,

Alex

Re: ALL nest speakers randomly disconnect from WiFi, will not reconnect until reboot

Biggsyboi — Mon, 06 Feb 2023 23:36:46 GMT

That's an interesting theory! Unfortunately, I'm unable to test it because the TP-Link Deco Mesh doesn't support changing the name of your network between 2 frequencies - So unless I want to lose one of them entirely, I can't stop them from changing between 2.4ghz and 5ghz.

For me, when the issue happened and then I switched on the hotspot on another mobile device, I still couldn't get the Google Nest Mini to connect to it. I still had to reboot it.

Re: ALL nest speakers randomly disconnect from WiFi, will not reconnect until reboot

Azarco — Mon, 06 Feb 2023 23:38:00 GMT

Hello everyone,

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Regards,

Alex

Re: ALL nest speakers randomly disconnect from WiFi, will not reconnect until reboot

Biggsyboi — Mon, 06 Feb 2023 23:39:12 GMT

Hi Juni!

I can't remember when this issue began to be honest - it's been going on a long time and we used to only have one or two devices and we used our Google speakers a lot less, so it wouldn't have been as apparent.

It MAY have began when we purchased our Deco Mesh system. But it's hard to blame that, when nothing else in the house is having any connectivity issues.

My case number was 8-0681000033472 I believe

Thank you!

Re: ALL nest speakers randomly disconnect from WiFi, will not reconnect until reboot

plod_along — Tue, 07 Feb 2023 13:14:55 GMT

My guess is that the google speakers have some sort of network stability issue.
I’m no expert, but my theory is that the speaker internet connection drops when it switches to a different access point in the mesh.
What I don’t understand is why it only started happening (or became noticeable) when I upgraded my router to the AX (wifi6) model. Maybe some sort of technical incompatibility with newer technology?

Sometimes the connection sticks for a while, sometimes it sticks for minutes/hours before dropping.

I’m lazy - I like google to switch my lights on and off for me from the comfort of my sofa. It’s so annoying when you get the “Hang on while I get connected to WiFi” response and have to get up, switch off, switch on and do your lights while you’re at it.

Re: ALL nest speakers randomly disconnect from WiFi, will not reconnect until reboot

Biggsyboi — Tue, 07 Feb 2023 23:08:46 GMT

I think I've seen other forum posts in the past that they disabled the mesh 'jumping' feature of their WiFi network and the problem was still happening, but don't quote me on it.

One of my Nest speakers (experiencing this problem just like all the others) are situated directly next to my main Deco unit, the other Deco is on the other side of the house and so I'm not sure that this is the issue.

I wouldn't be surprised if it was jumping between frequencies though and then giving up.

I'm kind of shocked that these units wouldn't keep logs for troubleshooting...?

My house mates want to switch to Alexa because the connection for our speakers are so randomly unreliable, but I'd love it if we could get these working.....

Re: ALL nest speakers randomly disconnect from WiFi, will not reconnect until reboot

Muddi — Wed, 08 Feb 2023 05:27:19 GMT

Hey folks,

Chiming in to be sure everything is covered here. To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Nest Mini).

@Biggsyboi: Upon checking, our team sent you an email last Dec. 18, 2022, for additional steps that you can try. Have you had the chance to try it?

Cheers,

Muddi

Re: ALL nest speakers randomly disconnect from WiFi, will not reconnect until reboot

Biggsyboi — Thu, 09 Feb 2023 05:47:12 GMT

Hi Muddi,

Thanks for your response!
My original post explains I've tried using a mobile hotspot to set up the device when it disconnects in this way. This didn't work. I'm fairly sure it's not a network issue on the TP-Link Deco side, since currently nothing else is experiencing problems - That means phones, laptops, a PC, TVs, Firesticks, smart bulbs - none of these devices have connection issues.

As for the mentioned email of Dec 18th 2022, my original post also explains that I've factory reset every single device as requested, but setting up my entire smart home including routines all over again, I think is pretty unreasonable.

Surely the Google/Nest speakers have logs that can be checked as to what's going on with their internet connections?! Setting up my smart home from scratch will take me hours

Re: ALL nest speakers randomly disconnect from WiFi, will not reconnect until reboot

Muddi — Thu, 09 Feb 2023 06:31:03 GMT

Hey Biggsyboi,

I understand. Please fill out this form with all the needed information. I’ll keep an eye out for your response specifically, so please let me know once you’ve filled it out.

Cheers,

Muddi

Re: ALL nest speakers randomly disconnect from WiFi, will not reconnect until reboot

Biggsyboi — Thu, 09 Feb 2023 23:06:16 GMT

Thanks Muddi,

I've filled out the form

Re: ALL nest speakers randomly disconnect from WiFi, will not reconnect until reboot

plod_along — Fri, 10 Feb 2023 09:27:45 GMT

Please could you keep this thread open while it’s being reviewed and we have a solution?

Many thanks

Re: ALL nest speakers randomly disconnect from WiFi, will not reconnect until reboot

Biggsyboi — Sun, 12 Feb 2023 17:11:27 GMT

I'm kind of wondering how long until we should expect some sort of response? As mentioned before, it seems to happen at complete random and it's happened to multiple devices over the last 2 days and so I have to go round pulling out their power cords to reset.

Thanks

Re: ALL nest speakers randomly disconnect from WiFi, will not reconnect until reboot

Muddi — Mon, 13 Feb 2023 00:59:19 GMT

Hey Biggsyboi,

Sorry for the delays. We got your form — we'd suggest keeping track of your inbox as our team will be emailing you soon for more details.

@plod_along: Sure! I'll keep the thread open. I'll just update the thread with the resolution.

Cheers,

Muddi

Re: ALL nest speakers randomly disconnect from WiFi, will not reconnect until reboot

Biggsyboi — Sun, 26 Feb 2023 19:29:14 GMT

Just to confirm, I sadly haven't heard anything yet, and nothing in my email inbox. The Home/Mini devices are being particularly bad at the moment, 4 devices disconnected 2 days in a row. Yet sometimes, 1 device will disconnect in a 2 day period so it's very random.
Tried again to use my phone hot spot to set one up after it disconnected, it doesn't connect to that either so I don't know how it can be a problem with my routers.

I noticed however, in the Deco app, the devices that disconnect actually appear to still be connected but don't have an IP address. I also noticed that when setting up the devices, I had agreed to send logs etc from the devices to Google, so I'm confused as to why they asked me to start my entire home from scratch before even taking a look at any logs?

Re: ALL nest speakers randomly disconnect from WiFi, will not reconnect until reboot

plod_along — Mon, 27 Feb 2023 00:11:09 GMT

I had the same issue where the devices were showing as connected to the home network, just not to the internet.

I contacted my ISP a couple of days ago to check if I had incorrect settings or a faulty box. They recommended that I factory reset my router. Approx 48hrs later and no disconnects. Fingers crossed this keeps up. Might be worth a go!

I still think there’s an issue with the google homes though. If I was having network issues, it’s strange that these are the only devices that don’t reconnect properly.

Re: ALL nest speakers randomly disconnect from WiFi, will not reconnect until reboot

Muddi — Tue, 28 Feb 2023 06:37:27 GMT

Hey Biggsyboi,

My apologies if it's taking longer for us to send you an email. I followed up with the team, and I'll update the thread as soon as someone sends you an email.

@plod_along: It's nice to know that your issue is now fixed. Let us know if you have further questions or concerns about your device, and we'll be glad to assist you.

Cheers,
Muddi

Re: ALL nest speakers randomly disconnect from WiFi, will not reconnect until reboot

Juni — Fri, 03 Mar 2023 20:58:12 GMT

Hi Biggsyboi,

It appears that our support team already contacted you via email. Please continue the conversation there, as this thread will be locked after 24 hours.

Regards,

Juni