topic Re: LG soundbar cannot be seen anymore on Google Home. in Speakers and Displays

LG soundbar cannot be seen anymore on Google Home.

Rdianco — Mon, 30 Aug 2021 21:48:37 GMT

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Original poster: Francois Loncke

Google Home does not recognize my 2020 LG soundbar anymore, and does not connect. However, Spotify control and volume control still work. Makes me worry about long term equipment working and compatibility....

Re: LG soundbar cannot be seen anymore on Google Home.

Rickho — Wed, 13 Oct 2021 23:28:00 GMT

I’ve had the same problem since dec. 2020, still no solve.

Re: LG soundbar cannot be seen anymore on Google Home.

GarrettDS — Wed, 20 Oct 2021 17:12:33 GMT

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS

Re: LG soundbar cannot be seen anymore on Google Home.

Rickho — Wed, 20 Oct 2021 17:19:56 GMT

Yep, still a problem. I can’t add to a room or to a group of speakers. I’m unable to change details of the device in the settings.

Re: LG soundbar cannot be seen anymore on Google Home.

GarrettDS — Wed, 20 Oct 2021 20:08:28 GMT

Hi Rickho,

Thanks for letting me know this and sorry to hear that you're still having troubles. So what troubleshooting steps have you tried? Uninstalling and reinstalling the app? Doing a factory reset on the device? Unlinking devices from the app?

I look forward to your response.

Best,

Garrett DS

Re: LG soundbar cannot be seen anymore on Google Home.

Rickho — Wed, 20 Oct 2021 20:16:43 GMT

Yes. I’ve tried the following.
1. Factory reset the device.
2. unlink from google home app.
3. Uninstalled Old LG soundbar app.
4. installed a brand new LG soundbar app.
5. Created a new Google Home account.
6. Used a different Wi-Fi network.
7. unlink Spotify.
8. changed the time zone from automatic to manual.
9. prayed.

the device shows up in local, I can cast to it and change the volume, but can’t add it to a room or group.

Re: LG soundbar cannot be seen anymore on Google Home.

GarrettDS — Thu, 21 Oct 2021 16:14:49 GMT

Hey there,

Thanks for letting me know what you have tried and what issues you're still having. So from the sounds of it, you can see the soundbar in the app, but you're having issues adding the soundbar to a speaker group or room?

I look forward to hearing from you.

Best regards,

Garrett DS

Re: LG soundbar cannot be seen anymore on Google Home.

Rickho — Thu, 21 Oct 2021 17:47:17 GMT

I can see them both in the LG app and in the Local section go google home.

here’s a video I uploaded of my attempt to put in room and group.
Two type of errors.

https://youtu.be/x9ZVgm0K9l8

Re: LG soundbar cannot be seen anymore on Google Home.

GarrettDS — Fri, 22 Oct 2021 16:20:27 GMT

Hey there,

Thanks for showing us that video. Will you try to unlink the soundbar from the app once more and re add the device please?

Once you do that, please let me know if you're still having the same issues.

I look forward to hearing from you.

Best regards,

Garrett DS

Re: LG soundbar cannot be seen anymore on Google Home.

benjaminrbuck — Sat, 23 Oct 2021 21:53:37 GMT

Okay. My LG SK9Y worked perfectly with Google Home for a few years. Then it stopped. I used the ethernet cable method to readd to Google Home. After a few days/week or so it would stop working, the soundbar appeared offline or whatever in Google Home.

I have a fix. Put the soundbar into Bluetooth (function). Connect/pair via BT using your phone/whatever. Bam, appeared back live in Google Home. Disconnect BT. Cast to soundbar. (Speaker group works fine too.)

Will see if soundbar 'goes dead in Google Home in a few days'. Easy fix. Pain, takes an extra 30s but looks to be something you can do without the ethernet cable fix!

Re: LG soundbar cannot be seen anymore on Google Home.

Rickho — Sat, 23 Oct 2021 22:50:17 GMT

I’ve removed it from the LG Soundbar app and connect the soundbar via Wi-Fi. Still has the same issue.

Re: LG soundbar cannot be seen anymore on Google Home.

Rickho — Sat, 23 Oct 2021 22:59:27 GMT

I didn’t a factory reset of my soundbar. Put it on BT and connected it to my phone. The sound bar does not show up locally and when I searched for speakers to add it didn’t come up. I can’t link to LG Soundbar via works with google as LG Soundbar doesn’t have a link to select.

My Soundbar does not have Ethernet.

Re: LG soundbar cannot be seen anymore on Google Home.

Rickho — Sat, 23 Oct 2021 23:20:14 GMT

I can cast once the speaker is connected via Wi-Fi and the speaker shows up on the local network.
however I can’t add it to a room or group. I can’t create a group with just the Soundbar speaker in it.

the error that comes up is in the attached photo.

Re: LG soundbar cannot be seen anymore on Google Home.

tiffax — Sun, 24 Oct 2021 21:47:26 GMT

My LG app was no longer able to detect the soundbar a few weeks ago so I deleted it from my Google Home because it couldn’t find it either and attempted to re-add, but no dice. Google can’t find it at all, which means I can’t use the LG all either as it requires it to first be paired in Google Home.

Re: LG soundbar cannot be seen anymore on Google Home.

GarrettDS — Wed, 27 Oct 2021 17:01:24 GMT

Hey there,

Sorry to hear that you're still experiencing issues with this, but I'm not seeing where we removed it from the Google Home app and tried to re add it. Have you also tried contacting LG support as it seems like the issue is with the LG app or the device?

Please let me know if you have any further questions.

Best regards,

Garrett DS

Re: LG soundbar cannot be seen anymore on Google Home.

Rickho — Wed, 27 Oct 2021 17:21:40 GMT

I’ve seen the same cast.framework error on my internet searches for other types of speakers. My initial thought that it maybe Lg but seeming other brands affected, I’m thinking it’s mostly on the google side.

I can’t add the speaker to google home because I can’t link LG speakers from the app. It needs to show up on the local network by being added to the LG app or thru Bluetooth.

Re: LG soundbar cannot be seen anymore on Google Home.

jflamj — Sun, 14 Nov 2021 00:41:27 GMT

Hello,

I'm having the exact same problem that Rickho explained with every detail. Also I have the same LG Soundbar (sk9y).

Have you found a solution? Please advice.

Thanks.

Re: LG soundbar cannot be seen anymore on Google Home.

Rickho — Sun, 14 Nov 2021 01:09:56 GMT

Pretty sure this is a google side problem since it happens to JBL speakers as well.

still no solution.

Re: LG soundbar cannot be seen anymore on Google Home.

GarrettDS — Tue, 23 Nov 2021 17:19:09 GMT

Hi there,

Thank you for waiting and I appreciate your patience. I would also like to add that the way 3rd party speakers can be linked to the Google Home app varies by brand and model.
Would you mind providing me with the complete model name of the LG sound bar that you're using to provide to our team so they can further investigate?

I look forward to hearing from you.

Happy Holidays,

Garrett DS

Re: LG soundbar cannot be seen anymore on Google Home.

Rickho — Tue, 23 Nov 2021 20:05:46 GMT

LG SK8Y