topic Re: Motion Sense setting is missing on Nest Hub 2 in Speakers and Displays

Why does my brand new Nest Hub Gen2 not have ‘Motion Sense’ in settings?

MattHK — Sat, 04 Feb 2023 10:41:38 GMT

I’ve just bought and setup a Nest Hub Gen 2 (hooked it up to my Google Wifi router) and have been having fun exploring the settings, which I realised that there are only three options in the settings menu, and ‘Motion sense’ (for sleep tracking etc.) isn’t one of them (as it’s supposed to be).
any ideas?

(yes, I live in a supported country, Australia).

Google nest motion sensor

Mione — Sat, 28 Jan 2023 17:58:11 GMT

I just got a google nest 2nd gen. When swiping up to access settings on the nest I get into setting. But in there there is nothing about motion sensor (to turn on or off) or anything about sleep-settings.
Since I can’t turn motion sensor on I can’t use quick gestures for example.

What am I doing wrong or missing here? Please help!

Re: Google nest motion sensor

Dan_A — Thu, 02 Feb 2023 00:41:25 GMT

Hi Mione,

I'm sorry to hear that the sleep sensing option is not available when you're trying to set it up. May I know from what country you are from? From there we can determine if the Soli Sensor is available in your country.

By the way, Sleep Sensing uses Motion Sense to track the sleep of the person who's closest to the display. Motion Sense, powered by Soli, uses a low-energy radar to detect movement and breathing. Other sensors in the Nest Hub (2nd gen) detect sounds, like snoring or coughing. The device can also detect environmental factors, like light and temperature in the room.

To follow it up, let's try the set up using your Google Home app:

Open the Home app.
Touch and hold your device's tile.
At the top right, tap Settings.
Tap Sleep Sensing > Set up Sleep Sensing.
To allow Sleep Sensing on your display, follow the in-app instructions.
Tap Set a bedtime schedule.
Choose what time you plan to regularly go to bed and wake up.
Optional: The following features can be turned on to provide you with additional information to better track your sleep and give you educational sleep tips:
- Set up sound events tracking
- Personalized sleep suggestion
To finish the setup, calibrate your sleep spot.

To calibrate, follow the steps on this link.

Hope this helps.

Best,

Dan

Re: Google nest motion sensor

Mione — Thu, 02 Feb 2023 09:37:32 GMT

Hi,

thanks for your reply.
I live in Sweden and I know for a fact it should work since my sister has the same device purchased from the same store and hers work.

my problem is that the setting ’motions sensor’ and ’sleep sensor’ does not even appear on the setting screen on the device and hence I cannot turn it on which is needed to follow the steps.
What I mostly want is the quick gesture function to pause music for example. My device is in my kitchen anyway.

I hope you are able to help since even google’s own support is currently at a loss on what to do.

thanks for your time.

Motion Sense setting is missing on Nest Hub 2

PierreLaffont — Thu, 02 Feb 2023 22:10:33 GMT

Like many people... i don't understand... i did a factory reset, manu reboot.. i'm in France

Re: Google nest motion sensor

PierreLaffont — Thu, 02 Feb 2023 22:34:48 GMT

Hello

same issu here... brand new, did everything what everyone ask to do many time. I don't know what Google is doing... I'm in France

Re: Motion Sense setting is missing on Nest Hub 2

Johnharper1 — Fri, 03 Feb 2023 05:37:59 GMT

Check settings on your Nest Hub (2nd gen): On the display screen, swipe up from the bottom, then tap Settings . Check that Sleep Sensing is turned on. Check that Motion Sense is turned on.

Greetings,
Jimmy

Re: Motion Sense setting is missing on Nest Hub 2

PierreLaffont — Fri, 03 Feb 2023 23:33:47 GMT

as everyone, i don't have this menu. I did everything I can do twice at list... I'll wait for the next soft update... I don't understand...

Re: Why does my brand new Nest Hub Gen2 not have ‘Motion Sense’ in settings?

Kndyll — Sun, 05 Feb 2023 07:17:47 GMT

Sorry, I have no solution but I’m having the same problem. No settings to use the sleep sense exist on my hub, I only bought it this week. No where has any advice as it’s supposed to work in Australia. I’ve reset and reinstalled everything, nothing is working

Re: Google nest motion sensor

Dan_A — Sun, 05 Feb 2023 23:48:56 GMT

Hi folks,

Apologies for the late reply. Let's check the firmware of your Nest Hub 2nd Gen, follow the steps below:

Make sure your mobile device or tablet is linked to the same account as your speaker or display.
Open the Google Home app.
Touch and hold your device's tile.
At the top right, tap Settings > Device information.
Under "Technical information," find Cast firmware: X.XXX.XXXXX.

In the meantime, kindly reboot your Nest Hub 2nd Gen and check the settings about motion sense.

From the bottom of your Nest Hub (2nd gen) display, swipe up.
Tap Settings Motion Sense .

Keep us posted.

Regards,

Dan

Re: Google nest motion sensor

Mione — Mon, 06 Feb 2023 16:33:48 GMT

The firmware is: 1.56.324896.

With reboot do you mean unplug and replug och completelly reboot from settings. Both of which have been done multiple times. Do I need to do it once more for some reason?

The last thing you asked me to do.
I acan swipe up. I can press settings. I can however not press motion sense since that does not exist on settings. This is the main issue of my first post.

/Anna

Re: Google nest motion sensor

TheMisfit138 — Mon, 06 Feb 2023 18:19:25 GMT

I have exactly the same Problem.Thought it was a faulty Firmware and bought a second one.Exactly the same… no Sensor available in the settings at all.Everything in the Home App is set up correctly.Im from Germany.Really really annoying that i have 2 Nest hubs now where the sleeping/motion sensor isnt existing.

Re: Google nest motion sensor

PierreLaffont — Mon, 06 Feb 2023 21:47:07 GMT

I juste want to know if I have to wait for an update soon, or if I have to get back the product and buy an Amazon Alexa device instead 😉 😛

Re: Motion Sense setting is missing on Nest Hub 2

Rst93 — Mon, 06 Feb 2023 22:23:22 GMT

I have the same problem. Greetings from Denmark

Re: Motion Sense setting is missing on Nest Hub 2

Princesss — Mon, 06 Feb 2023 22:24:03 GMT

Hey folks,

Thanks for reaching out.

We appreciate your help on this, @Johnharper1.

@PierreLaffont, could you please tell us the cast firmware version of your Google Nest Hub?

To check which firmware version you're on, follow these steps:

Open the Google Home app .
Touch and hold your device's tile.
Tap Settings Device information.
Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Looking forward to your response.

Best,

Princess

Re: Motion Sense setting is missing on Nest Hub 2

Rst93 — Mon, 06 Feb 2023 22:44:11 GMT

as i have the same issue from denmark on both my Nest 2nd gen devices. My cast firmware is 1.56.324896.
I would appreciate some help here aswell 🙂

Re: Google nest motion sensor

TheMisfit138 — Tue, 07 Feb 2023 09:00:44 GMT

overall i like the Nest Hub more than the clunky Echo things.But yeah…a fundamental function not even appear in the settings and no solition is a big bummer.Imagine Apple did something like that, the **bleep**storm would be unimagineable.

Re: Why does my brand new Nest Hub Gen2 not have ‘Motion Sense’ in settings?

Dan_A — Tue, 07 Feb 2023 19:09:43 GMT

Hi folks,

@MattHK, @Kndyll, that certainly isn't the experience we want you to have with your new Nest Hub 2nd Gen ― let's check it out. For confirmation, do you still have the box for your Nest Hub 2nd Gen? If so, check if you see the "second generation" at the bottom left. It would help a lot if you could do a sequential reboot first:

Unplug the power cord of your router followed by your Nest speakers.
Plug them back in after 3 minutes.
Restarting your phone might also help.

Check the settings again after the sequential reboot.

Tell us how it goes.

Best,

Dan

Re: Google nest motion sensor

Dan_A — Wed, 08 Feb 2023 00:48:17 GMT

Hello everyone,

Thanks for providing all the information, and we apologize for the inconvenience.

We are getting similar reported issues like this, and the team is looking into this issue at hand. Please send feedback on your devices by saying, "Hey Google, send feedback," followed by a brief description "Sleep Sensing option missing on the display tray settings". Visit this link for more steps. Also, it is best if you send a feedback after you experience the issue so make sure to replicate it first.

We'll check back in once we have an update.

Kind regards,
Dan

Re: Motion Sense setting is missing on Nest Hub 2

Jeffrey2023 — Wed, 08 Feb 2023 01:34:01 GMT

Same issue in Taiwan.