topic Re: Something went wrong in Speakers and Displays

Something went wrong

shaikhafsar — Wed, 22 Feb 2023 19:48:26 GMT

From last couple of months all my home speakers are frequently asnwering "Something went wrong". It is also misunderstanding my commands.

The assistant is not getting better but it is getting worse day by day. I am using Google assistant from long time, the service was better few years back.

Re: Something went wrong

Leafs64 — Wed, 22 Feb 2023 19:39:57 GMT

I am having the same issues, it has gotten worse. About ready to launch it in the trash can

Re: Something went wrong

Muddi — Mon, 27 Feb 2023 02:16:12 GMT

Hey folks,

Sorry to hear about your experience with your Google Home/Nest devices. I'd like to dig deeper into this.

A few questions:

What specific Google Home/Nest devices do you have?
How far are your devices from the router?
Are you using a dual-band router?

Let's try these steps below:

Move your Google Nest device within 15-20 ft. away from the router to get enough signal from your network.
Reboot your Google Nest device and router by disconnecting them from the power source and leave them unplugged for 1 minute. Once done, plug them back one at a time with intervals.

Let me know how it goes.

Cheers,
Muddi

Re: Something went wrong

Muddi — Thu, 02 Mar 2023 02:35:21 GMT

Hi there,

I don't want to be a nudge but I'd like to check if you were able to get your device working. Feel free to reach back if you still need help.

Cheers,

Muddi

Re: Something went wrong

Princesss — Fri, 03 Mar 2023 02:36:58 GMT

Hi everyone,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.

Best,

Princess

Re: Something went wrong

Leafs64 — Fri, 03 Mar 2023 21:23:41 GMT

Here is what I have discovered after trying all above fixes; right now it is only happening with playing Sirius, checked radio tab and says linked. I unlinked, logged back in to Siruis thru Google Home app and it works, only until we shut it down and try again, have to unlink and re link...... any ideas?

Re: Something went wrong

Juni — Sat, 04 Mar 2023 19:09:37 GMT

Hi Leafs64,

Thanks for the response. Which Nest speakers are we working on? You can factory data reset your Nest speakers to put them back to their default settings and set them up as a new device. Once done observe if it will make a difference. Check out the this article on how to do the reset.

Keep me posted.

Regards,

Juni

Re: Something went wrong

Leafs64 — Sat, 04 Mar 2023 20:21:21 GMT

Re: Something went wrong

Leafs64 — Sat, 04 Mar 2023 20:21:58 GMT

Hi Juni, using the larger nest audio speakers

Re: Something went wrong

shaikhafsar — Sat, 04 Mar 2023 20:26:27 GMT

Hello,

I am using one Google Home Mini, Google Nest Mini and Google Nest Hub.

Devices are well in the wifi range.

Wifi is dual band from AVM(Fritzbox 6660).

Thanks.

Re: Something went wrong

Muddi — Sun, 05 Mar 2023 03:32:24 GMT

Hey folks,

Thanks for the update. To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home/Nest devices). Once done, check if your device will have the same behavior.

@Leafs64: To confirm, are you pertaining to a Google Home Max?

Cheers,

Muddi

Re: Something went wrong

Leafs64 — Mon, 06 Mar 2023 10:17:52 GMT

Hi Muddi, I am using Google Nest Hub

Re: Something went wrong

Muddi — Mon, 06 Mar 2023 01:39:11 GMT

Hi Leafs64,

Thanks for the information. To confirm, have you tried setting up your device on a different network like mobile hotspot to check if you will have the same issue?

Kindly remove the serial number of your device because it's not allowed to share in public for security purposes.

Cheers,
Muddi

Re: Something went wrong

Leafs64 — Mon, 06 Mar 2023 10:19:14 GMT

I have not tried that, not sure I will as it's becoming more of a hassle than it's worth. Edited the serial number, did not know it was against the rules

Re: Something went wrong

Muddi — Mon, 06 Mar 2023 22:51:32 GMT

Hey Leafs64,

I totally understand that troubleshooting can be frustrating, but these are the most helpful steps to figure out what's going on with your device. Let's give them a try!

Cheers,
Muddi

Re: Something went wrong

Leafs64 — Mon, 06 Mar 2023 23:36:27 GMT

I know, can you please provide a link on how to set up the mobile hotspot?

Re: Something went wrong

Muddi — Tue, 07 Mar 2023 01:39:03 GMT

Hi Leafs64,

Unfortunately, we don't have a link to share. Below are the steps on how to set up your speaker on a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home speaker).

Turn on mobile data on your mobile/tablet.
Enable a Hotspot in your first mobile or tablet.
Connect to Hotspot with your second mobile or tablet.
Use your second phone/tablet to set up your speaker.

Hope this helps.

Cheers,

Muddi

Re: Something went wrong

shaikhafsar — Tue, 07 Mar 2023 07:55:40 GMT

Hello,

This turn out to be IP V6 issue for me. I turned off IP V6 on my router and the "Something went wrong" is no more there.

But the second issue still persists. It does not recognize/understand the command or what we are asking. It was great few months back (e.g. 6 months back) but now it's getting worse and worse.

Re: Something went wrong

Muddi — Tue, 07 Mar 2023 22:42:04 GMT

Hey shaikhafsar,

Thanks for the update. Could you share with us the specific command that you are using? Also, please check "My Activity" on the Google Home app to see if your device was able to get the right command. If there's a recording, check if you can hear a static sound.

Follow the steps below to access Google Assistant activity history:

Open the Google Home app .
At the top right, tap your account.
Tap My Activity .

Keep us posted.

Cheers,

Muddi

Re: Something went wrong

Muddi — Sun, 12 Mar 2023 04:26:50 GMT

Hi shaikhafsar,

I'm just checking in to see if you still need help with your device.

Cheers,

Muddi