topic Re: Nest Mini wint start. No Lights shown in Speakers and Displays

Nest Mini wint start. No Lights shown

Jeroenb — Sat, 04 Mar 2023 06:27:44 GMT

Hello,

I got back from vacation and the nest Mini wouldnt respond anymore. So i tried to reboot it, but the mini wint start up anymore. There are no lights shown on the mini and when i try to factory reset it nothing happens. The mini wint shown in Google Home anymore.

Kind regards,

Jeroen

Re: Nest Mini wint start. No Lights shown

LovelyM — Wed, 08 Mar 2023 18:11:44 GMT

Hey Jeroenb,

Thanks for reaching out and sorry to hear about your Google Nest Audio. We’d love to help you get it back up and running.

A few questions: is your Google Nest Mini plugged directly into a wall outlet or surge protector? Are other devices receiving power from the same outlet? Are you using the official power adapter? When did the issue begin? Was there any electrical outage around the time the issue began?

If you haven't already, kindly perform the following steps:

Use different wall outlets to roll out faulty outlet concerns.
Discharge your Google Nest Mini.
1. Unplug the power adapter from the outlet and the speaker.
2. Leave it unplugged for 20 seconds.
3. Plug the power adapter into the speaker.
4. Plug the other end of the power adapter into a wall outlet that works.
5. Check if any LED lights appear on the front of the speaker.
Use another power adapter if you have one available.

Let me know how it goes.

Many thanks,

Lovely

Re: Nest Mini wint start. No Lights shown

Jeroenb — Wed, 08 Mar 2023 18:51:25 GMT

Hi,

The mini is directly plugged into an outlet. I have tried multiple outlets and als an other power adapter. Nothing works. I even had the mini without power for a day and plugged it back in but nothing. The problem started somewhere in the last week. I have an case open for it 7-4352000034151

Kind regards,

Jeroen

Re: Nest Mini wint start. No Lights shown

LovelyM — Wed, 08 Mar 2023 19:32:25 GMT

Hello Jeroenb,

I already gave a nudge to the agent handling your case so she can check the information you sent and coordinate with our specialist team. In that way, a replacement can be processed for your Google Nest Mini that's still under warranty. Expect an update from us regarding this concern via email.

Let me know if you need anything else.

Cheers,
Lovely

Re: Nest Mini wint start. No Lights shown

Jeroenb — Wed, 08 Mar 2023 20:11:19 GMT

Thank you for your help. And if i need anything i will let you know

Re: Nest Mini wint start. No Lights shown

LovelyM — Wed, 08 Mar 2023 21:40:14 GMT

Hi again Jeroenb,

No biggie! I'll keep this thread open for three more days. Reach out to me if you have some concerns or questions in mind so I can further help.

Best,
Lovely

Re: Nest Mini wint start. No Lights shown

LovelyM — Sat, 11 Mar 2023 21:46:05 GMT

Hi there,

Chiming in — how's it going? Still need our help?

Thanks,
Lovely

Re: Nest Mini wint start. No Lights shown

Jeroenb — Sat, 11 Mar 2023 21:48:53 GMT

Hi, i still havent heard back from the agent handling the case. So im waiting for that.

Greetings,

Jeroen

Re: Nest Mini wint start. No Lights shown

LovelyM — Sun, 12 Mar 2023 00:23:59 GMT

Hello Jeroenb,

Let me check this with the agent who assisted you in the case you opened. Watch out for an email from her soon.

Regards,
Lovely

Re: Nest Mini wint start. No Lights shown

LovelyM — Wed, 15 Mar 2023 15:09:11 GMT

Hey Jeroenb,

I just want to give you an update. I've checked your case and it seems like the replacement for your Google Nest Mini is still not processed. I coordinated with the agent assisting you again to get this worked on quickly.

Let me know if there's anything else I can do.

Best,
Lovely

Re: Nest Mini wint start. No Lights shown

Jeroenb — Wed, 15 Mar 2023 15:16:20 GMT

Thank you for the update. Hopefully it will be processed soon.

Greetings,

Jeroen

Re: Nest Mini wint start. No Lights shown

LovelyM — Wed, 15 Mar 2023 22:47:59 GMT

Hello Jeroenb,

I'll keep an eye on your case to make sure this is worked on. I'll give you news about this soon.

Thanks,
Lovely

Re: Nest Mini wint start. No Lights shown

LovelyM — Sat, 18 Mar 2023 23:13:55 GMT

Hi again Jeroenb,

The agent working on your case already got approval from our senior specialist for processing a replacement for your Google Nest Mini. You should receive an email with the replacement instructions within the next 24 to 48 hours.

Cheers,
Lovely

Re: Nest Mini wint start. No Lights shown

Jeroenb — Sun, 19 Mar 2023 06:11:56 GMT

Thank you for the update and for your help in making sure the case keeps on track.

Greetings,

Jeroen

Re: Nest Mini wint start. No Lights shown

Princesss — Tue, 21 Mar 2023 20:26:14 GMT

Hi Joroenb,

You're welcome.

How was it? I've seen that you have been assisted via email. I'll consider this post as complete and will lock the thread in 24 hours.

Best,

Princess