topic Re: Hey Google... today's server software update broke basic functionality in Speakers and Displays

Hey Google... today's server software update broke basic functionality

JunkyBirdbath — Tue, 28 Feb 2023 17:21:20 GMT

Hey Google ... Did you perform testing before releasing today's software?

Hey Google ... Turn on the kitchen lights

Sorry I don't know how to help with that. Here are other things you can try.

Hey Google still runs routines.

Google home app still works if I manually turn things on and off.

A lot of verbal commands to a smart speaker or display are broken: turn on/off anything, set a timer, set alarm ...

Interestingly, a lot of stuff still works such as: Hey Google what is 10 + 10, Hey google tell me a joke, hey Google send me directions for driving to ..., Etc.

Very annoying. Another example of why smart homes are not ready for prime time.

Re: Hey Google... today's server software update broke basic functionality

MplsCustomer — Tue, 28 Feb 2023 17:26:51 GMT

This is NOT happening to us (we don't control lights), but these 6 threads seem related:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/google-home-no-longer-able-to-turn-off-my-smart-lights/td-p/369907

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Home-mini-can-t-turn-my-lights/td-p/369849

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/voice-activated-light-suddenly-stopped-working/td-p/369899

https://www.googlenestcommunity.com/t5/Home-Automation/Problem-with-google-assistant/td-p/369938

https://www.googlenestcommunity.com/t5/Home-Automation/Unable-to-control-lights-when-I-could-before/td-p/369961

https://www.googlenestcommunity.com/t5/Home-Automation/Google-assistant/td-p/369962

Re: Hey Google... today's server software update broke basic functionality

LovelyM — Sat, 04 Mar 2023 22:01:15 GMT

Hello everyone,

I'm grateful for your help here, @MplsCustomer.

@JunkyBirdbath, thanks for reaching out and sorry for this experience. We appreciate your report about this issue. I believe our team already got this resolved, but I want to confirm that this is already sorted out on your end. Let me know if you're still experiencing any difficulties so I can be of assistance.

Cheers,
Lovely

Re: Hey Google... today's server software update broke basic functionality

LovelyM — Tue, 07 Mar 2023 22:06:30 GMT

Hey JunkyBirdbath,

I want to ensure you are good to go. Please reply to this thread if you still need assistance so we can give you a helping hand.

Thanks,
Lovely

Re: Hey Google... today's server software update broke basic functionality

LovelyM — Wed, 08 Mar 2023 22:12:02 GMT

Hi again JunkyBirdbath,

We want to ensure you are good to go. Please let us know if you are still having trouble, as we will be locking the thread in 24 hours due to inactivity.

Best,
Lovely