topic Re: What happened to the character alarms? in Speakers and Displays

What happened to the character alarms?

Bootyshaker9000 — Fri, 24 Feb 2023 21:05:33 GMT

Last night, when I tried to set up a character alarm, it didn’t ask for the character, it just asked for the time! I rebooted it, but it still didn’t do it right! I even did it on a device that it wouldn’t work on, and it had the same response!!!

Re: What happened to the character alarms?

CitySlicker — Sun, 26 Feb 2023 06:57:09 GMT

I have the same issue, I await their response

Re: What happened to the character alarms?

Kgatherum — Mon, 27 Feb 2023 02:35:42 GMT

I’m having the same issue, too! My daughter isn’t a huge fan of big blasting alarms, like the default google one, so she’s been setting character alarms for a long time now, and now it won’t reply to her anymore. She decided that she was just going to have to settle with the default for now, but when she asks questions like “How long until my alarm”, it just says “you’ve set an alarm for 6:05am”, and it just hasn’t been understanding her questions. I know it’s so weird, but we really really really love our google mini, and it just hasn’t been the best not having her alarm. Is it a huge problem? Definitely not. Would we like the alarm back, though? Yeah, it would help a lot! At this point, I’ll just try to set a media alarm to a relaxing song.

Re: What happened to the character alarms?

JillG — Mon, 27 Feb 2023 15:02:49 GMT

Hi all!

I have this escalated over in the Google Assistant Community and will also get an escalation here to our Community Specialists.

Thanks for reporting and please send feedback via your device: "okay Google, share feedback" and then record your message. This will get the issue noticed.

Re: What happened to the character alarms?

Dan_A — Mon, 27 Feb 2023 20:52:30 GMT

Hi folks,

This is not the experience we wanted you to have, let me help you. A few things: which Nest speakers are we working with? When did your issue begin? Were there any recent changes made?

It would help a lot if you could do a sequential reboot first:

Unplug the power cord of your router followed by your Nest speakers.
Plug them back in after 3 minutes tops.
Restarting your phone might also help.

If the speaker or display isn't connected to Wi-Fi at the time of the character alarm, a general alarm chimes instead.

Also, this feature is currently only available in English in Canada and the US on speakers and displays. Could you double check if it’s set in that language?

If you can, please remove general alarms via the Google Home app. Follow these steps:

Make sure the mobile device is linked to the same account as the Google Nest or Home device.
Open the Google Home app.
Select the device.
At the top-right, tap Settings > Audio > Alarms and Timers.
Click next to the alarm to remove it.

Let me know how it goes.

Appreciate the help, JillG.

Best,

Dan

Re: What happened to the character alarms?

Bootyshaker9000 — Mon, 27 Feb 2023 21:38:50 GMT

I use a Google Nest Hub, and this problem started on Friday at like around 12:08 am. I didn't change anything else to it before. Anyway, I tried unplugging it, but it didn't work.

Re: What happened to the character alarms?

alybrie — Tue, 28 Feb 2023 03:45:20 GMT

i’m having the same problem and tbh the character alarms (specifically tmnt) are the reason i got the speaker in the first place. i really hope they can fix this soon

character alarms

alybrie — Tue, 28 Feb 2023 03:48:28 GMT

whenever i try and set a character alarm, it just asks for the time the alarm should be set at again. the character alarms were the main reason i got the speaker because i really hate normal alarms so i really hope they can fix this

Re: What happened to the character alarms?

ISUfan4ever — Tue, 28 Feb 2023 05:05:21 GMT

Same with our hubs and speakers here. Very disappointing as I enjoy them reminding myself and the family of times to head to different chores/work around the house.

Re: What happened to the character alarms?

arxlo — Tue, 28 Feb 2023 05:28:27 GMT

Seriously same here. I'm having the same issues with my Google home mini not setting character alarms such as tmnt.

Re: What happened to the character alarms?

Dan_A — Wed, 01 Mar 2023 00:13:37 GMT

Hello everyone,

Thanks for trying. We would like to isolate this further. What country are you located in? Did any of you try to factory reset your Nest device? How was it? Doing so should revert your device back to its default and original settings and you need to set it back up.

Let me know how it goes.

Thanks,

Dan

Re: What happened to the character alarms?

Bootyshaker9000 — Wed, 01 Mar 2023 00:36:48 GMT

I'm in the United States of America. I just tried it, and it still didn't do it right.

Re: What happened to the character alarms?

Bootyshaker9000 — Wed, 01 Mar 2023 00:40:05 GMT

I even did it on a device that doesn’t do character alarms, and I got the same response

Re: What happened to the character alarms?

arxlo — Wed, 01 Mar 2023 02:31:30 GMT

I'm in the United States and I've tried reset a few times and it seems to just not work

Re: What happened to the character alarms?

Muddi — Wed, 01 Mar 2023 03:39:20 GMT

Hey folks,

Sorry for the delays. To confirm, does the same issue happen when you say a different character for alarm like Lego City, Lego Life, or Hatchimals? Also, please list down your speakers together with the firmware version.

Cheers,
Muddi

Re: What happened to the character alarms?

Bootyshaker9000 — Wed, 01 Mar 2023 03:58:03 GMT

It happens for every character, and my Google Nest Hub's firmware is 324896

Re: What happened to the character alarms?

alybrie — Wed, 01 Mar 2023 04:15:43 GMT

im in the united states. i tried rebooting and trying other shows/characters but none of them work still. my firmware is 324896

Re: What happened to the character alarms?

arxlo — Wed, 01 Mar 2023 05:09:02 GMT

I've tried with every other characters and it doesn't work for either one. My firmware version is 324896

Re: What happened to the character alarms?

Muddi — Wed, 01 Mar 2023 05:15:23 GMT

Hey folks,

Thanks for the update. Does the same issue happen when you use the Google Assistant app on your phone?

Cheers,

Muddi

Re: What happened to the character alarms?

Bootyshaker9000 — Thu, 02 Mar 2023 02:03:20 GMT

It basically has the same response when you use it on any Google device, even some that don't do Character Alarms. Like I did it on my Google TV, and it gave the same response.