topic Re: Google home turns back on by itself after turning it off in Speakers and Displays

Google home turns back on by itself after turning it off

An_Ick — Sun, 05 Mar 2023 21:25:31 GMT

Hello!

For the last few months, 5 to 20 minutes after turning it off, it starts playing again by itself... I have to wait for the annoying commercials to finish and then say "hey google, stop" a few times before it stops...! I tried clearing the cache and make a factory reset but didn't work. Any solution? Thanks!

Re: Google home turns back on by itself after turning it off

Princesss — Sat, 11 Mar 2023 05:08:24 GMT

Hi An_Ick,

Thanks for visiting the Community.

What's happening with your Google Home is pretty weird. When it's plugged in, do you see any LED showing at the top of the device? Also, aside from you, are there any accounts/users linked to your speakers? Lastly, have you created any routines using the Home app?

We'd like to know more details about it so we can try some steps that might resolve this. Looking forward to your response.

Best,

Princess

Re: Google home turns back on by itself after turning it off

An_Ick — Sun, 12 Mar 2023 22:12:43 GMT

Hello!

There is no light apart from when I talk to it.

I'm the only person in my household so no one is connected to it. I don't have routine, I don't even know what's that. 😅

I didn't change anything to it since I've had it. It's up to date as well.

It is really strange indeed. It seems like I found other people having this problem a few months ago but I can't find the forum about it anymore. 😕

Re: Google home turns back on by itself after turning it off

Muddi — Mon, 13 Mar 2023 01:39:20 GMT

Hey An_Ick,

Chiming in to ensure everything is covered here. To confirm, do you still hear about commercial playing when it turns on? How often does it happen? Also, what is the firmware version of your speaker?

To check which firmware version you're on, follow these steps:

Open the Google Home app.
Touch and hold your device's tile.
Tap Settings > Device information.
Under 'Technical information', check for Cast firmware: 'X.XXX.XXXXX'. If the device is on Fuchsia, check for system firmware version: 'X.XXXXXXXX.X.XXXXXXX'

Keep us posted.

Cheers,

Muddi

Re: Google home turns back on by itself after turning it off

Muddi — Thu, 16 Mar 2023 03:51:38 GMT

Hi there,

How's it going with your device? Let us know if you still need help and the Community will be happy to lend a hand.

Cheers,

Muddi

Re: Google home turns back on by itself after turning it off

Juni — Fri, 17 Mar 2023 03:56:04 GMT

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Regards,

Juni

Re: Google home turns back on by itself after turning it off

An_Ick — Fri, 17 Mar 2023 04:07:02 GMT

I don't use my Google Home everyday so I was waiting to use it and check if the problem is still there...

Re: Google home turns back on by itself after turning it off

An_Ick — Fri, 17 Mar 2023 04:06:24 GMT

Hello!

do you still hear about commercial playing when it turns on? - - - Not always but almost everytime. sometimes it goes right back to playing the radio station I was listening to. That's weird!

How often does it happen? - - - I'd say 95% of the time. I use it 2-3 times per week.

Also, what is the firmware version of your speaker? - - - 1.56.324896

Re: Google home turns back on by itself after turning it off

Muddi — Sun, 19 Mar 2023 01:31:43 GMT

Hey An_Ick,

Thanks for coming back to us. Could you tell us the firmware version of your device? Also, does it happen while the device is on stand by mode?

Cheers,

Muddi

Re: Google home turns back on by itself after turning it off

An_Ick — Sun, 19 Mar 2023 01:37:17 GMT

Yes it's on stand by because the only thing I say is "hey google, stop". Then 5-20 minutes later it turns back on by itself.

I've said my firmware version in my previous reply : 1.56.324896

Re: Google home turns back on by itself after turning it off

Muddi — Sun, 19 Mar 2023 01:59:46 GMT

Hi An_Ick,

To confirm, does it happen after you listen to the radio or even after playing music?

Cheers,

Muddi

Re: Google home turns back on by itself after turning it off

An_Ick — Sun, 19 Mar 2023 14:42:48 GMT

Hi Muddi,

I never listen to music though my Google Home, only radio.

But I can try and test it during the next week and let you know. But please don't close the thread for "no activity". 😅

Re: Google home turns back on by itself after turning it off

Muddi — Tue, 21 Mar 2023 06:50:06 GMT

Hey An_Ick,

Sure! I'll keep the thread open. I was thinking that the dead air has something to do with the ads you got from the radio station. Let's see once you've tried playing music.

Cheers,

Muddi

Re: Google home turns back on by itself after turning it off

An_Ick — Mon, 27 Mar 2023 21:49:55 GMT

Hello!

So I haven't had the chance to test it with music yet. I rarely listen to music, mostly radio. 😕

Today I stopped the radio by tapping the top of the speaker once. It did the same thing : started back by itself 5-10min later. I said "hey google, stop", it stopped... And started AGAIN 5-10min later.

I think I'm justified going to buy a new one... So annoying! 🤦‍♀️

Re: Google home turns back on by itself after turning it off

Muddi — Wed, 29 Mar 2023 11:08:52 GMT

Hi An_Ick,

Please check the status of your device from the Google Home app after you stop the music. Let's see if it stopped or just paused the song/radio. Also, could you tell us when and where you purchased your device?

Cheers,

Muddi

Re: Google home turns back on by itself after turning it off

An_Ick — Wed, 29 Mar 2023 13:10:02 GMT

Hi Muddi!

I will check into that in the next few days.

As for the purchase date, it was a while ago, I'd say 3-4 years (seems like it was just before the pandemic... 🤔).

Re: Google home turns back on by itself after turning it off

Muddi — Thu, 30 Mar 2023 06:29:05 GMT

Hi there,

Great! I'll wait for the outcome. Yay! We only have 1-2 years of warranty for Google Home/Nest devices, depending on what country you purchased your device.

Cheers,

Muddi

Re: Google home turns back on by itself after turning it off

An_Ick — Thu, 30 Mar 2023 15:01:40 GMT

Pretty sure it's a Google problem and not a "my speaker" problem. My boss has a Nest mini, and apparently it makes some weird similar things... Like starting in the middle of the night. 😱 That's so wrong...

Re: Google home turns back on by itself after turning it off

An_Ick — Sat, 01 Apr 2023 02:49:51 GMT

Hi Muddi,

OK so I just checked and indeed, it pauses the radio instead of stoping it. It's weird because I say "hey google stop", which always worked before.

I will try and say something different to see if it'll fix the problem!

Re: Google home turns back on by itself after turning it off

Muddi — Wed, 05 Apr 2023 02:35:48 GMT

Hi An_Ick,

Thanks for trying. Just to add, could you say, "Hey Google, Stop Casting," let's see if your device status on the Google Home app will change.

Cheers,

Muddi