topic Re: How do you change the start and end times on night mode? in Speakers and Displays

How do you change the start and end times on night mode?

WhiskaBiscuit — Mon, 25 Oct 2021 04:47:40 GMT

Seriously, wtf. You hit the pencil, and then what are you supposed to do? There is no way to set the times. IIRC this was like this almost 2 years ago. Jesus.

Re: How do you change the start and end times on night mode?

WhiskaBiscuit — Mon, 25 Oct 2021 05:03:16 GMT

Wow, someone else has the same exact issue and you guys just close the thread.

sad

Re: How do you change the start and end times on night mode?

JillG — Mon, 25 Oct 2021 17:40:31 GMT

Hi,

Sorry another thread was closed on this issue.

I tested with an iPad and was able to change the times by touching the screen with the time highlighted. What happens if you press the 1:30 time on your screen?

-Jill

Re: How do you change the start and end times on night mode?

asparagus — Tue, 26 Oct 2021 02:37:50 GMT

https://support.google.com/googlenest/thread/85115215/i-cannot-change-the-time-on-the-google-home-night-mode-settings-on-ios?hl=en&msgid=96607925

This is a previous thread describing the same issue. I’m having the same exact issue while using version 2.45.106 of the Google Home app.

Re: How do you change the start and end times on night mode?

WhiskaBiscuit — Tue, 26 Oct 2021 02:38:04 GMT

Please be more specific. I don’t get a number pad to enter the time.

Re: How do you change the start and end times on night mode?

JillG — Tue, 26 Oct 2021 14:46:41 GMT

I am going to check on this with the other Community members and experts. I only have the iPad to test on and no other idevices.

I can press on that time (1;30) in your example and adjust the time with my device.

Looks like that isn't happening for you at all so I'll check to see if there are any known issues surrounding that.

Please reinstall the Google Home app and see if that helps at all.

Re: How do you change the start and end times on night mode?

WhiskaBiscuit — Tue, 26 Oct 2021 14:49:41 GMT

@JillG wrote:
I am going to check on this with the other Community members and experts. I only have the iPad to test on and no other idevices.
I can press on that time (1;30) in your example and adjust the time with my device.
Looks like that isn't happening for you at all so I'll check to see if there are any known issues surrounding that.
Please reinstall the Google Home app and see if that helps at all.

Let me ask again. HOW ARE YOU ADJUSTING THE TIME?!?!? I obviously can’t see what you’re doing!!!

Re: How do you change the start and end times on night mode?

JillG — Tue, 26 Oct 2021 15:52:16 GMT

Sooo...I deleted and reinstalled my Google Home app and now on iOS and when I press the time I can no longer adjust...just like you are experiencing. I've escalated this over to the Google team and will update when I hear anything back.

To be clear....before I was able to adjust the time by pressing the box with the time, highlighting the hour or minute by touch and flicking up or down would change the time. Cannot do this today and this is exactly the issue you are describing.

I'll get this raised to the team for you @WhiskaBiscuit

Re: How do you change the start and end times on night mode?

Jeff — Tue, 26 Oct 2021 16:33:33 GMT

Hey, all.

This is definitely a frustrating situation for all of you, I can see that. Just so you're aware, I've gone ahead and pushed this to an internal team here and we're getting more eyes on the problem now. As soon as I have more to share about the problem, I'll update the thread. Thanks for staying patient as we work on it.

Thanks.

Re: How do you change the start and end times on night mode?

Jeff — Fri, 29 Oct 2021 19:37:56 GMT

Hey, everyone.

I just wanted to check in to see if the situation has improved for those affected in here. I know it was being looked at internally, but I wanted to see if anybody here had seen positive results so far. Let me know if you're seeing a change in situation.

Thanks.

Re: How do you change the start and end times on night mode?

WhiskaBiscuit — Mon, 01 Nov 2021 02:59:57 GMT

Can you have this escalated? The last time it was reported it took years for the problem to be fixed. And it came back 6 months later.

Re: How do you change the start and end times on night mode?

Jeff — Mon, 01 Nov 2021 19:17:19 GMT

Hey, WhiskaBiscuit.

The issue has been escalated and our internal teams are aware of the issue. I'm hoping to have more info to share soon.

Thanks.

Re: How do you change the start and end times on night mode?

WhiskaBiscuit — Mon, 01 Nov 2021 19:19:42 GMT

No, still not working

Re: How do you change the start and end times on night mode?

Jeff — Mon, 01 Nov 2021 19:36:54 GMT

The issue we're having is that we're running into troubles recreating the issue. It's obvious you have some sort of problem happening in your app, but gathering data on it without recreating it on our end makes things a little tricky. We're investigating things now and as soon as we know more, l'll update the thread.

Thanks.

Re: How do you change the start and end times on night mode?

WhiskaBiscuit — Mon, 01 Nov 2021 20:23:50 GMT

I’m more than willing to do a zoom type meeting and let you have access to my iPad

Re: How do you change the start and end times on night mode?

JillG — Mon, 01 Nov 2021 21:36:01 GMT

Hi Jeff...I am still seeing this issue on iOS iPad Home app v. 2.45.106. Sent in app feedback report today as well.

Night mode

Sammmu — Tue, 02 Nov 2021 13:48:28 GMT

Night mode settings is not working i will try to change the time and no keyboard showing

Re: Night mode

JillG — Tue, 02 Nov 2021 13:51:13 GMT

Hi Sammmu,

Sounds like you are having the same issue reported on this thread: Re: How do you change the start and end times on n... - Google Nest Community

Can you confirm that is the same issue?

Thanks!!

Re: Night mode

Jeff — Tue, 02 Nov 2021 14:58:48 GMT

Hi, Sammmu.

Sorry for the issues you're having with your settings. As JillG pointed out, others are having this issue right now and it's something we're looking at internally. I'm going to go ahead and merge your thread in with the other thread so we can keep everyone's experiences together. If anything changes in your situation, please let us know and I'll share info as I receive it.

Thanks.

Re: How do you change the start and end times on night mode?

Jeff — Tue, 02 Nov 2021 17:16:38 GMT

Thanks, JillG. I have escalated this issue and I'm hoping to know more soon.

Hey, WhiskaBiscuit. When support reaches out, they will most likely want to schedule a call with you. Hopefully you will be able to work out the issue with them at that point, but I will continue to look into things here as well.

Thanks.