topic Re: Change in "find my phone" response in Speakers and Displays

Change in "find my phone" response

vsimmons — Sun, 05 Mar 2023 14:04:01 GMT

I recently upgraded my phone (in the last week) from Samsung Galaxy S10 to the S23. When I used to ask my Google Home mini to find my phone, it would automatically respond "Your Galaxy S10 should be ringing now" and it did! Worked like a charm. After some initial issues with it not locating the new phone and still trying to contact the old one (thanks for all the other threads for help with this!) I got it to reliably find my new S23.

The issue I'm having now though is that every time I ask it "Hey Google, find my phone" (and I've also tried "Call my phone") she gives me this long-winded secondary prompt "I can help by making your Galaxy S23 ring on full volume right away. Would you like me to do that?". Anyone know if there's a way to stop it from asking that secondary question and just going back to the immediately finding it the way it used to work?

Re: Change in "find my phone" response

Dan_A — Thu, 09 Mar 2023 00:10:56 GMT

Hi vsimmons,

Thanks for posting.

I’m happy to hear that the feature “Find my phone” worked like a charm. About your concern, try the steps below:

Remove the old device under https://goo.gle/2KeBQPU.
Make sure the new phone is visible in https://goo.gle/3VUhHlP.
Unchecked old device under https://goo.gle/3VUhHlP.
Make sure the phone is not set to Do not disturb.
Go to https://goo.gle/2KeBQPU and turn on Play sound.

Tell me how it goes.

Best,

Dan

Re: Change in "find my phone" response

Dan_A — Sun, 12 Mar 2023 00:15:06 GMT

Hey there,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Regards,

Dan

Re: Change in "find my phone" response

Dan_A — Mon, 13 Mar 2023 00:26:30 GMT

Hello there vsimmons,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Cheers,

Dan

Re: Change in "find my phone" response

vsimmons — Mon, 13 Mar 2023 13:55:13 GMT

Hi Dan,

Yes, I've done all of that and it works fine. I'm just wondering why my Google Home Mini is requesting additional verification to send a notification to my phone which it didn't use to do with my S10.

Thanks!

Re: Change in "find my phone" response

vsimmons — Mon, 13 Mar 2023 13:56:35 GMT

Actually, don't know what changed (maybe playing the sound through that website first??) but it's working now like it used to. Thanks for your assistance!

Re: Change in "find my phone" response

Dan_A — Tue, 14 Mar 2023 19:27:08 GMT

Hey there,

Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread in 24 hours unless I can help out with anything else.

Hats off to you!

Best regards,

Dan