topic RTÉ Radio 1 in Speakers and Displays

RTE Radio Stations not working on Nest Hub - January 2023

IrishAlan — Thu, 12 Jan 2023 12:13:25 GMT

The RTE radio stations have stopped working on the Nest Hub again. It started yesterday 11/01/23. Working on all nest speakers. It includes RTE Radio 1, 2FM etc

System firmware version: 9.20221010.3.176

Cast firmware : 1.67.330920

Preview programme: on

Located in Ireland

Re: RTE Radio Stations not working on Nest Hub - January 2023

IoraRua — Sat, 14 Jan 2023 11:45:24 GMT

I also have this issue (again) - it was previously reported and fixed last month. It affects streaming or casting RTÉ Radio on Nest Hub devices.

Re: RTE Radio Stations not working on Nest Hub - January 2023

Princesss — Wed, 18 Jan 2023 04:55:29 GMT

Hey folks,

Thanks for bringing this up.

We're sorry to hear about this. Has anyone here already tried performing a complete reset on their Google Nest Hub after experiencing this? We'd also like to check what are the other steps you've done so we can check on it further.

Looking forward to your responses.

Best,

Princess

Re: RTE Radio Stations not working on Nest Hub - January 2023

IoraRua — Wed, 18 Jan 2023 14:18:46 GMT

This is the recurrence of an issue that was fixed last month - see link to that thread in my earlier post. Please don't make us start this all over again...

Re: RTE Radio Stations not working on Nest Hub - January 2023

IrishAlan — Wed, 18 Jan 2023 14:26:11 GMT

I agree. It took 2.5 months to get this sorted the last time. Can we get a fix asap considering it looks like it has only worked for 1 month in the last 3.5 months.

Re: RTE Radio Stations not working on Nest Hub - January 2023

Juni — Thu, 19 Jan 2023 18:25:23 GMT

Hi folks,

Thanks for the details you provided, sorry that you are still experiencing the issue. Our team is already aware about it and currently investigating the issue. We need your help in submitting feedback using your Nest speakers/displays. Check the steps below for guidance.

Step 1. Turn on device reports

Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Chromecast, or speaker or display.
Open the Google Home app .
Touch and hold your device's tile.
At the top right corner of the screen, tap Settings Recognition & sharing.
Turn on Send [device model] device usage and crash reports to Google. (Example: Send Google Home device usage and crash reports to Google.)

Step 2. Share your feedback

Say "Ok Google" or "Hey Google," then:
“Send feedback”
Use the keyword “GHT3 unable to stream <rte radio station> in from TuneIn”

Thanks,

Juni

Re: RTE Radio Stations not working on Nest Hub - January 2023

IrishAlan — Mon, 23 Jan 2023 10:22:36 GMT

I've sent feedback. Thanks

Re: RTE Radio Stations not working on Nest Hub - January 2023

Polly1 — Fri, 27 Jan 2023 17:13:26 GMT

Feedback sent. Hope you can resolve quickly. Last outage wen on too long, this seems to be the same problem again

Re: RTE Radio Stations not working on Nest Hub - January 2023

texasdorque — Fri, 27 Jan 2023 22:44:33 GMT

Please check this thread for other issues that surfaced with the same release, and several people experienced the same problem at the same time

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Since-latest-Nest-Hub-v1-FW-update-bluetooth-no-longer-works/m-p/346591#M64489

RTE radio not working on Tunein on Nest AGAIN

IRMG — Sun, 29 Jan 2023 00:08:46 GMT

So this problem is happening again

Re: RTE radio not working on Tunein on Nest AGAIN

WicklowMoss — Sun, 29 Jan 2023 11:01:06 GMT

Yes, gone 3 days now again. Mad that this keeps happening, very frustrating!

Re: RTE Radio Stations not working on Nest Hub - January 2023

Pbb — Mon, 30 Jan 2023 08:59:32 GMT

Same issue here. Works fine on all other devices.

Re: RTE Radio Stations not working on Nest Hub - January 2023

markecock — Tue, 31 Jan 2023 17:03:33 GMT

I've sent feedback also ..Any ETA for a fix ?

Re: RTE Radio Stations not working on Nest Hub - January 2023

Pbb — Tue, 31 Jan 2023 17:08:48 GMT

Hi,

Any sign of a fix? Hub has turned into a fancy timer without radio.

Thanks

Re: RTE Radio Stations not working on Nest Hub - January 2023

sharkattack — Wed, 01 Feb 2023 08:14:35 GMT

I have the same issue also and experienced the same issue late last year that went on for weeks

Re: RTE radio not working on Tunein on Nest AGAIN

Juni — Thu, 02 Feb 2023 16:21:36 GMT

Hi folks,

Thanks for posting here in the Google Nest Community.

This is not the experience that we wanted you to have, let me help you out. Which Nest speakers are you having issues with? What command are you using to play RTE radio? Are other radio stations working?

You can do a sequential reboot. First, unplug your Nest speakers/ displays for 30 seconds, then do the same thing to your Wi-Fi router to refresh both devices and your Wi-Fi signal.

Keep me posted.

Thanks,

Juni

Re: RTE radio not working on Tunein on Nest AGAIN

WicklowMoss — Thu, 02 Feb 2023 17:27:12 GMT

Hi Juni,

It's a Google Nest Hub. I have a Google Home upstairs which still plays RTE fine when asked.

Command I use: "Hey Google, play RTE Radio 1"

Google Hub response "Streaming RTE Radio 1 from TuneIn"

The logo for the station appears, as does the TuneIn logo but it doesn't play.

It appears to be across the RTE (national broadcaster) stations...I tried 2FM, RTE Lyric and RTE Gold.

Tried an independent, Newstalk FM, and it plays fine. This has been the case the last few times RTE 'disappears' on the Google Hub. What I don't understand is that it happens every few months. Does this mean a fix hasn't been found previously and it just randomly, miraculously reappears??

Have tried your suggestion of unplugging the Nest Hub and the router. No difference.

Look forward to a solution

Thanks

Re: RTE radio not working on Tunein on Nest AGAIN

Juni — Sat, 04 Feb 2023 22:18:14 GMT

Hi there,

Thanks for the response. Our team is already investigating this. I'll merge this to the similar trending issue on this thread in the Community. I suggest that you follow the main thread for updates because this thread will be locked automatically once merged in the main one.

Regards,

Juni

Re: RTE radio not working on Tunein on Nest AGAIN

Pbb — Sun, 05 Feb 2023 09:42:15 GMT

When I follow the link to the main thread it brings me back to this page?

Re: RTE Radio Stations not working on Nest Hub - January 2023

markecock — Wed, 08 Feb 2023 17:21:13 GMT

Any updates, ETA on a fix?