topic Re: Google Nest Max unable to link Zoom in Speakers and Displays

Google Nest Max unable to link Zoom

Pawkey — Wed, 08 Mar 2023 03:09:19 GMT

Unable to link my account to Zoom. My wife's account is link but cannot join or start Zoom meeting.

Re: Google Nest Max unable to link Zoom

Muddi — Sun, 12 Mar 2023 06:38:43 GMT

Hi Pawkey,

Thanks for reaching out. Sorry to hear that you're having issues linking your Zoom account to the Google Nest Hub Max. Let's dig deeper into this. A few questions: Are you one of the home members on the Google Home app? Do you have a Zoom app on your phone? What country are you located in? What message are you getting when linking your Zoom account? Also, what are the troubleshooting steps that you've tried?

Looking forward to your response.

Cheers,

Muddi

Re: Google Nest Max unable to link Zoom

Pawkey — Sun, 12 Mar 2023 13:28:15 GMT

I have the Zoom App on phone and 2 tablet, The Nest was working fine a few week age. Tablet and phone works but but not the nest max. I get message to link account in Google Home and then get Zoom sign on screen. I sing on google then get "You cannot authorize Google Assistant. I tried deleting Home and restore .

Re: Google Nest Max unable to link Zoom

Muddi — Mon, 13 Mar 2023 01:10:03 GMT

Hey Pawkey,

Thanks for the information. Could you tell us what country you located in? What type of account are you using (Gmail or Workspace account)?

Cheers,

Muddi

Re: Google Nest Max unable to link Zoom

Pawkey — Mon, 13 Mar 2023 01:39:03 GMT

I am in USA, Lafayette, Liouisiana . I don't know what type account I have. All I know I use chrome brower on my phone, tablets and desktop. The problem is Google Nest Max that want connect to zoom. All other device works fine. There is other people on nest community that has same problem as me, has any been solve?

Re: Google Nest Max unable to link Zoom

Muddi — Mon, 13 Mar 2023 01:49:22 GMT

Hi Pawkey,

Thanks for the added information. What account are you using on your Zoom app? Is it Gmail or your work email? So far, we're able to fix the issue with other users by making sure that they are not using a business account for Zoom.

Cheers,

Muddi

Re: Google Nest Max unable to link Zoom

Pawkey — Mon, 13 Mar 2023 02:52:57 GMT

I not using a business account. When I sign up with Zoom I did on Chrome and my email use is #. I however got # on my account too.

Re: Google Nest Max unable to link Zoom

Muddi — Mon, 13 Mar 2023 03:19:12 GMT

Hi Pawkey,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

Re: Google Nest Max unable to link Zoom

Pawkey — Tue, 14 Mar 2023 15:38:53 GMT

How did you fix their accouny

Re: Google Nest Max unable to link Zoom

Muddi — Wed, 15 Mar 2023 00:50:25 GMT

Hey Pawkey,

It was resolved by making sure that they are not using a business account. Moving forward, we got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel. Also, please be advised that this thread will be locked after 24 hours.

Cheers,

Muddi