topic Re: Settings Menu on nesthub 2. Gen is missing sleep and/or motion sensor in Speakers and Displays

Settings Menu on nesthub 2. Gen is missing sleep and/or motion sensor

Crispien — Sun, 05 Feb 2023 22:20:34 GMT

I want to calibrate my nest hub 2. Gen sleep sensor.
it says swipe up from button of screen, choose the gear symbol and choose sleep sensor.
but my menu only has:

system settings

device information

screen

an picture frame.

nothing else

Re: Settings Menu on nesthub 2. Gen is missing sleep and/or motion sensor

kwangrae7601 — Mon, 06 Feb 2023 07:46:21 GMT

me too...

my nest hub 2 gen

motion sensor, sleep sensor. It's not working.

i am from s.korea

Re: Settings Menu on nesthub 2. Gen is missing sleep and/or motion sensor

TheMisfit138 — Tue, 07 Feb 2023 14:21:01 GMT

Same here!Thought it was a broken firmware.Bought a second Nest Hub…still zhe same issue. No solution from Google.Im from Germany

Re: Settings Menu on nesthub 2. Gen is missing sleep and/or motion sensor

Crispien — Tue, 07 Feb 2023 15:23:18 GMT

Ps. I’m from Denmark

Re: Settings Menu on nesthub 2. Gen is missing sleep and/or motion sensor

Dan_A — Tue, 07 Feb 2023 20:07:16 GMT

Hi folks,

@MattHK, @kwangrae7601, @TheMisfit138, that certainly isn't the experience we want you to have with your new Nest Hub 2nd Gen ― let's check it out. For confirmation, do you still have the box for your Nest Hub 2nd Gen? If so, check if you see the "second generation" name at the bottom left. It would help a lot if you could do a sequential reboot first:

Unplug the power cord of your router followed by your Nest speakers.
Plug them back in after 3 minutes.
Restarting your phone might also help.

Check the settings again after the sequential reboot.

Tell us how it goes.

Best,

Dan

Re: Settings Menu on nesthub 2. Gen is missing sleep and/or motion sensor

kwangrae7601 — Tue, 07 Feb 2023 20:34:38 GMT

It's still not work.

I'm trying to recalibrate it.
I can't swipe up.
There is no option window.

Only down swipe option window
And swipe to the side.

When setting up after reconnection, the sleep sensor and motion sensor are set, but both do not work after setting up the device.

Is there anything planned to update the firmware?

Re: Settings Menu on nesthub 2. Gen is missing sleep and/or motion sensor

kwangrae7601 — Tue, 07 Feb 2023 20:54:40 GMT

Guik2 is imprinted on the bottom of the machine.

Re: Settings Menu on nesthub 2. Gen is missing sleep and/or motion sensor

TheMisfit138 — Tue, 07 Feb 2023 21:45:54 GMT

Its second generation for sure.Will try it tomorrow with router reset.

Re: Settings Menu on nesthub 2. Gen is missing sleep and/or motion sensor

TheMisfit138 — Wed, 08 Feb 2023 09:24:13 GMT

Did your workaround, doesnt do anything. ☹️

Re: Settings Menu on nesthub 2. Gen is missing sleep and/or motion sensor

이한빈 — Wed, 08 Feb 2023 14:43:09 GMT

한국에서도 똑같이 안되요ㅠㅠ

Re: Settings Menu on nesthub 2. Gen is missing sleep and/or motion sensor

kwangrae7601 — Wed, 08 Feb 2023 14:53:00 GMT

혹시 남한이랑 북한이랑 코드 구분 잘못해놔서 막힌건 아니겠죠...?

그렇다기에는 미국으로 놔둬도 안되던데...

Re: Settings Menu on nesthub 2. Gen is missing sleep and/or motion sensor

Dan_A — Wed, 08 Feb 2023 18:45:14 GMT

Hello everyone,

Thanks for sharing details about the issue. I know how challenging it is when some of the features on your Google Nest Hub (2nd gen) are not working. Our team is aware of this and looking into this issue at hand. I'll make sure to update the thread as soon as I have more information to share.

Please let us know the firmware version of your device and the Google Home app on your phone. Also, make sure to send feedback on your Nest Hub (2nd gen) by saying, "Hey Google, send feedback," followed by the keywords: GHT3 Sleep Sensing option missing on the display tray settings. These will help the team to further check what's going on with your devices. Visit this link to know more about sending feedback.

Kind regards,

Dan

Re: Settings Menu on nesthub 2. Gen is missing sleep and/or motion sensor

TheMisfit138 — Wed, 08 Feb 2023 18:51:13 GMT

Here are my device firmware info.App is newest Version iphone 12 pro max.

Re: Settings Menu on nesthub 2. Gen is missing sleep and/or motion sensor

kwangrae7601 — Wed, 08 Feb 2023 19:01:37 GMT

nest hub 2nd gen info

my phone info

i-phone 11 pro max

app version

Re: Settings Menu on nesthub 2. Gen is missing sleep and/or motion sensor

Eotdog — Thu, 09 Feb 2023 21:03:21 GMT

Same issue in Denmark

Re: Settings Menu on nesthub 2. Gen is missing sleep and/or motion sensor

Djpino — Sun, 12 Feb 2023 07:16:34 GMT

same here in Holland, missing motion sensor in settings, only,

system settings

divice information

display

photo frame

Re: Settings Menu on nesthub 2. Gen is missing sleep and/or motion sensor

Crispien — Mon, 13 Feb 2023 08:54:03 GMT

It is a 2. Gen

and the above didn’t work

Re: Settings Menu on nesthub 2. Gen is missing sleep and/or motion sensor

himynameischris — Mon, 13 Feb 2023 10:36:40 GMT

Same issue here in the UK. Running iOS 16.3 on an iPhone 11 Pro.

Technical information

System firmware version: 324896
Cast firmware: 1.56.324896
Language: en-GB

Re: Settings Menu on nesthub 2. Gen is missing sleep and/or motion sensor

MattHK — Tue, 14 Feb 2023 05:15:04 GMT

Nest Wifi router:
Model H2D
Software version: 14150.376.62

--------------------------------------------------

Nest Hub display (brand new)
Model: 2nd gen
System firmware version: 324896
--------------------------------------------------

Google Home (iOS and iPadOS)
Version: 2.63.110

Re: Settings Menu on nesthub 2. Gen is missing sleep and/or motion sensor

pxul2 — Mon, 27 Feb 2023 02:51:15 GMT

Hey, konntest du das Problem lösen? Habe den Hub seit 3 Tagen, und es ist echt frustrierend wenn etwas nicht geht, wofür mal gezahlt hat.