topic Re: Please login through the Google Home app - Home mini keep getting removed from the Home in Speakers and Displays

Please login through the Google Home app - Home mini keep getting removed from the Home

rajesh22 — Sun, 12 Mar 2023 21:12:25 GMT

This has been a long running issue with the home mini. I tried resetting it many times and finally gave up on it and stopped using it. The issue started appearing very frequently recently that goes from annoying to irritating. This degrades my experience for google hardware overall.

Re: Please login through the Google Home app - Home mini keep getting removed from the Home

LovelyM — Fri, 17 Mar 2023 18:48:56 GMT

Hi rajesh22,

Thanks for reaching out to the Community forum. We'd love to help.

Please answer the following: When did the issue start? How frequently does the Google Home Mini unlink in a day? What other troubleshooting steps have you tried? When did you purchase the device?

Please ensure that you reset the Google Home Mini correctly by pressing and holding the reset button at the bottom of the device, below the G logo, before you set it up. If you've done this, send a feedback with the keyword "GHT3 Home Mini automatically unlinking."

Keep me posted.

Cheers,
Lovely

Re: Please login through the Google Home app - Home mini keep getting removed from the Home

Juni — Tue, 21 Mar 2023 02:32:07 GMT

Hi there,

I'm jumping in to follow up if everything is good here. Let us know if you have any further questions.

Regards,

Juni

Re: Please login through the Google Home app - Home mini keep getting removed from the Home

rajesh22 — Tue, 21 Mar 2023 17:17:54 GMT

I reset it couple of times but that did not helped.

Re: Please login through the Google Home app - Home mini keep getting removed from the Home

rajesh22 — Tue, 21 Mar 2023 17:18:25 GMT

I am good for now as i stopped using it.

Re: Please login through the Google Home app - Home mini keep getting removed from the Home

FredFarrow — Wed, 22 Mar 2023 08:52:04 GMT

Hi,

i have exactly the same problem. Set it up yesterday, worked fine and this morning it is asking me to log in through the home app.

There is NO login page in the home app. There is no Factory Reset where you have mentioned. The app is showing the device, the room and the wifi. The app can communicate with the device in that it can reboot it. I have tried resetting the device. I still get the same message to login through the home app.

Like the original poster I am thinking of stopping using this device and sending it back for a refund

Re: Please login through the Google Home app - Home mini keep getting removed from the Home

LovelyM — Sat, 25 Mar 2023 21:42:56 GMT

Hello everyone,

I'm sorry for this experience, @rajesh22 and @FredFarrow. If you can give us another chance, fill out this form so our specialist can reach out to you via email and assist you in getting this issue resolved.

Many thanks,
Lovely

Re: Please login through the Google Home app - Home mini keep getting removed from the Home

LovelyM — Tue, 28 Mar 2023 22:13:25 GMT

Hi folks,

I just want to give you a nudge. Please check my previous response and submit the form to us with your information so we can address your Google Home Mini concern.

Cheers,
Lovely

Re: Please login through the Google Home app - Home mini keep getting removed from the Home

LovelyM — Wed, 29 Mar 2023 22:19:11 GMT

Hello there,

Did you happen to get that form filled out? Let me know if you have questions about it.

Best,
Lovely

Re: Please login through the Google Home app - Home mini keep getting removed from the Home

LovelyM — Thu, 30 Mar 2023 23:43:25 GMT

Hi all,

We haven’t heard any updates from you. I’ll go ahead and lock this thread within 24 hours. If you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Kind regards,
Lovely