topic Re: Keeps restarting by itself in Speakers and Displays

Keeps restarting by itself

AndreasLinbro — Tue, 16 Nov 2021 15:39:27 GMT

Hi,

I have a Google Nest Hub (1st gen) that have been working fine until recently. It restarts itself randomly, usually when I give it a command like play XXX on Spotify (other commands too), but not every time.

What can be wrong?

Regards,

Andreas

Re: Keeps restarting by itself

MichaelD — Tue, 16 Nov 2021 17:23:51 GMT

Can you check the firmware? You may need an update.

Check for the latest here: https://support.google.com/googlenest/answer/7365257?hl=en&co=GENIE.Platform%3DAndroid

Hope this Helps,

Michael D

Re: Keeps restarting by itself

FormalSarcasm — Sun, 21 Nov 2021 15:21:21 GMT

My brand new nest hub (gen 2) does the same thing, seems to be stuck in a reboot loop. I contacted Google support about it and they claim their engineers know it's an issue and are working on it. Pretty disappointing first experience with Google Home, that's for sure.

Re: Keeps restarting by itself

JohnR1 — Tue, 21 Dec 2021 05:32:52 GMT

I'm also experiencing this issue. Mine restarts itself intermittently for no reason - not giving it commands or anything - it just randomly reboots.

Weirdly - I checked the link above (and another one independantly) and this one:

https://support.google.com/googlenest/answer/7365257?hl=en-AU&co=GENIE.Platform%3DAndroid

and it lists version 1.56.265669 as the current version, but mine's running 1.56.276689... How can that be!?

Re: Keeps restarting by itself

Dopple444 — Wed, 22 Dec 2021 15:49:53 GMT

I have the same problem. Will just randomly reboot. Seems it might be hardware.

Re: Keeps restarting by itself

JacokFly — Fri, 24 Dec 2021 23:10:39 GMT

Me too

Re: Keeps restarting by itself

Thetechguy — Sat, 25 Dec 2021 08:16:38 GMT

Mine does it too. It reboots about 8 times a day. Reboots more often if you use it to stream security smart cameras

Re: Keeps restarting by itself

anhlinh123 — Mon, 27 Dec 2021 02:01:25 GMT

I’m having exactly the same issue. It keeps rebooting randomly while I am streaming my camera.

Re: Keeps restarting by itself

chevyalexander — Fri, 31 Dec 2021 15:20:39 GMT

That's when mine reboots too

Re: Keeps restarting by itself

jimmyv1986 — Sat, 01 Jan 2022 00:48:14 GMT

Same issue here, thought it was an issue when being linked to google photos but does it every 15 mins regardless. Restored multiple times, every time after setup it will start the loop of restarting again. Supper annoying, especially since this issue is now on top of the night mode clock issue that still isn't fixed. Never buying one of these again, only had it for a year.

Re: Keeps restarting by itself

Jgar1 — Fri, 07 Jan 2022 19:53:07 GMT

Same problem, then takes hrs to reconnect to the network

Re: Keeps restarting by itself

Lerak2000 — Thu, 13 Jan 2022 13:05:04 GMT

Also bought Google Nest Hub (Gen2) in December 2021 from the Google Store. . They advertised it for good money. I was happy to receive it. But after install/connecting: works a couple of minutes, continious reboot. Reported it for warranty TWICE.. No response. Thought it was a trustfull buy with good support..... Very disapointing... I'm gonna recommend everybody on social media never to buy equipment from Google ever again. You buy, it doesn't work > you loose money.

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Re: Keeps restarting by itself

cheapaschips — Fri, 14 Jan 2022 19:35:38 GMT

I have exactly the same problem my nest hub bought in November, just continuously reboots every few minutes total was of money, tried to return it to the store I purchased it from and they said to contact Google as they look after the guarantee.

Re: Keeps restarting by itself

karandhingra — Sun, 16 Jan 2022 01:29:55 GMT

Experiencing the same issue, nest hub 2nd gen keeps rebooting every few minutes. Checked the firmware version, version installed on my device is 1.56.285638 but current production firmware version on google's support website is 1.56.265669

Re: Keeps restarting by itself

cheapaschips — Sun, 16 Jan 2022 18:02:13 GMT

I think the issue here is there’s no way to roll back or forward to a working functional version which means we’ve got an expensive dive paperweight. What a waste of money 🤦🏻‍♂️

Re: Keeps restarting by itself

DepressedPanda — Mon, 17 Jan 2022 23:47:45 GMT

I've had a Google smart-home system for over a year now, and I have 5 Nest Minis, and 3 Nest Hub 2.0s. I stream music all day (Apple Music) and have noticed recently that they'll stop playing because one of them is restarting itself. It's been a mild inconvenience, but nothing too crazy.

Re: Keeps restarting by itself

Lerak2000 — Tue, 18 Jan 2022 07:31:01 GMT

Mine is restarting evering couple of minutes.

Not a mild inconvenience..

Re: Keeps restarting by itself

MM6 — Thu, 20 Jan 2022 14:32:40 GMT

Allot of ppl having the same issue. Cmn G!! Fix this asap.

Re: Keeps restarting by itself

OzM8 — Sun, 23 Jan 2022 10:33:23 GMT

Is this issue going to be addressed anytime soon? I have 3 Nest Hubs that constantly reboot during the day and night. They used to be perfect until about 3 months ago. Then non stop problems. It is driving my family mad. I tried telling people how much better Google Nest Hubs are over Amazon products and now my son uses an Amazon device because constant Google Nest Hub issues. Please fix this. All 3 devices are white screen spinning coloured dots as I am writing this. I checked router settings and logs and can no internet drop outs are logged. All other devices on Wi-Fi have no issues.

Re: Keeps restarting by itself

Mubo — Tue, 25 Jan 2022 02:37:09 GMT

I have had the same issue with my Google Nest Hub (2nd Gen) rebooting automatically when streaming feed from my camera (Wyze v3). Software version: 45.1.8.############. Chromecast firmware version: 1.56.285638.

Frustrating experience for sure.