topic Re: Nest hub has stopped playing bedtime routine in Speakers and Displays

Nest hub has stopped playing bedtime routine

DeniseAhern — Thu, 09 Mar 2023 22:17:17 GMT

I've been having the issue with the nightime sounds playing all night, but now my bedtime routine will not play on my Nest Hub. It asks what time.to set the alarm and then nothing. I've deleted and reconnected it, rebooted, uninstalled Google Home on my phone and still it won't play on the device. The command option f rom the device also only asks for what time to set the alarm and offers no.further options. Frustrating as the sounds really help with my sleep.

Re: Nest hub has stopped playing bedtime routine

Dan_A — Wed, 15 Mar 2023 00:42:51 GMT

Hi DeniseAhern,

This is not the experience we want you to have and thanks for doing some troubleshooting steps, let me help you. A few things: which Nest speakers are we working with? Is it a Nest Hub or Nest Hub 2nd Gen w/sleep sensing? When did your issue begin? Were there any recent changes made?

It would help a lot if you could do a sequential reboot first:

Unplug the power cord of your router followed by your Nest speakers.
Plug them back in after 3 minutes.
Restarting your phone might also help.

When you said deleted, was it about deleting the Nest Hub or the bedtime routine? If it’s the former, then let’s try to check your bedtime routine and try to edit or delete it and create a new one. Here’s how:

On your phone or tablet, open the Google Home app.
On the Home screen, tap Routines.
Select the Routine to edit.
Edit your Routine:
- To edit a starter or action: Tap.
- To add a voice command starter: Tap Add starter When I say to my Assistant.
- To add a non-voice command starter: Tap Add starter a non-voice starter.
- To add an action: Tap Add action.
Right below, tap Save or Delete.

To isolate further, give a basic command to play ambient sounds. Here are examples:

Relaxing sounds
Nature sounds
Water sounds

Let me know how it goes.

Best,

Dan

Re: Nest hub has stopped playing bedtime routine

Juni — Sat, 18 Mar 2023 02:55:58 GMT

Hi there,

I'm jumping in to follow up if everything is good here. Let us know if you have any further questions.

Regards,

Juni

Re: Nest hub has stopped playing bedtime routine

DeniseAhern — Sat, 18 Mar 2023 07:20:52 GMT

It appears to be working ok now, thanks for following up.

Re: Nest hub has stopped playing bedtime routine

Muddi — Mon, 20 Mar 2023 05:47:26 GMT

Hey DeniseAhern,

Sweet! I'm happy to hear that your issue was resolved. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.

Cheers,

Muddi