topic Re: Nest Hub 2nd Gen Sleep Sensing in Speakers and Displays

Nest Hub 2nd Gen Sleep Sensing

UnidentifiedSqu — Sat, 18 Mar 2023 18:17:52 GMT

Now, I know there has been other posts on this. I just wanted to know why the sleep sensing is disabled in certain countries. Is it a law or something, because Microsoft did it too with microsoft rewards. I’m pretty disappointed that features which I payed for are gone because of where I live. I wouldn’t have bought it if I knew that.

Re: Nest Hub 2nd Gen Sleep Sensing

Cathal_S — Sat, 18 Mar 2023 20:14:37 GMT

Hi there,

What country do you live in?

Linked below is a webpage that lists the countries that Google devices are officially sold.

If you import/purchase a device outside of the official countries then not all functions and features are guaranteed to work.

https://support.google.com/store/answer/2462844

Re: Nest Hub 2nd Gen Sleep Sensing

UnidentifiedSqu — Mon, 20 Mar 2023 17:09:49 GMT

I live in South Africa. I already know certain features are disabled, I want to know why they are disabled. Is it a law in the country?

Re: Nest Hub 2nd Gen Sleep Sensing

Cathal_S — Mon, 20 Mar 2023 18:29:45 GMT

Hi again,

This is a community forum supported by other users and community specialist's and as far as I am aware Google hasn't published their reasons for limiting this feature to supported countries.

I can only assume that they need to register for permission to use the Soli radar chip in different countries.

Re: Nest Hub 2nd Gen Sleep Sensing

Dan_A — Sun, 26 Mar 2023 03:39:28 GMT

Hi UnidentifiedSqu,

Cathal_S is correct. The features mentioned are country specific.

I understand that this would be a helpful feature, however this option is not available. In line with this, we want to encourage you to send feedback from your end and we’re hoping for all the possibilities by taking our user’s feedback and suggestions.

Let us know if you have additional questions, otherwise we'll be locking the thread in 24 hours.

Kind regards,

Dan

Re: Nest Hub 2nd Gen Sleep Sensing

Muddi — Mon, 27 Mar 2023 04:11:22 GMT

Hi UnidentifiedSqu,

I just wanted to check if you have additional concerns or questions about your device.

Cheers,

Muddi

Re: Nest Hub 2nd Gen Sleep Sensing

Muddi — Tue, 28 Mar 2023 04:44:53 GMT

Hey UnidentifiedSqu,

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi