topic Re: Google home unable to connect to WiFi @ 5.0 Ghz (Jio) in Speakers and Displays

Google home unable to connect to WiFi @ 5.0 Ghz (Jio)

ManojChitta — Tue, 14 Mar 2023 13:01:27 GMT

I cannot connect my home mini device to the 5G network. Please advise

Re: Google home unable to connect to WiFi @ 5.0 Ghz (Jio)

LovelyM — Sat, 18 Mar 2023 21:40:38 GMT

Hi ManojChitta,

Thanks for posting here in the Speakers and Displays Community forum. We'd love to help.

A few questions: is this the first time you've set up your Google Home device? In what country are you located? What's the message that you're getting? What other troubleshooting steps have you tried?

The 5 GHz Wi-Fi connection (Wi-Fi channel 149 or higher) isn’t supported in some countries like Europe, the United Kingdom, Australia, Japan, Singapore and Thailand. If you're not in these countries, you can try resetting and setting up your device again.

I look forward to your response.

Thanks,
Lovely

Re: Google home unable to connect to WiFi @ 5.0 Ghz (Jio)

LovelyM — Tue, 21 Mar 2023 22:43:24 GMT

Hey ManojChitta,

I'm chiming in to ensure you are good to go. Please reply to this thread if you still need assistance so we can give you a helping hand.

Cheers,
Lovely

Re: Google home unable to connect to WiFi @ 5.0 Ghz (Jio)

LovelyM — Wed, 22 Mar 2023 22:50:47 GMT

Hello again ManojChitta,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread anytime.

Best,
Lovely