topic Re: Cannot transfer Youtube Music from Hub 2 to any other Google speaker. in Speakers and Displays

Cannot transfer Youtube Music from Hub 2 to any other Google speaker.

kgatgmaildotcom — Tue, 21 Feb 2023 14:18:18 GMT

So, I have this problem with my Hub 2, from the moment I bought it. Which is about a week ago.
I've tried everything I could think of: unplugging and replugging everything: one by one and all at once. Put everything back to factory settings. Reset the router. Renamed all devices. I cannot find any answer.

The problem is when I play music on my Hub 2 with Youtube Music. It's on my bedstand, so I wake up and ask for music. No problem. As expected, it opens Youtube Music (the Youtube Music app, not the Youtube app), and plays music. Perfect.
Then, when getting out of bed, I want to transfer this music to other speaker(s) in my house. So I ask, "Hey Google, transfer the music to SpeakerX" or "Hey Google, play this on SpeakerX". It then replies "All right, playing this on SpeakerX". Then, three seconds later, it tells me "Sorry, I cannot do this with Youtube". Even though I'm not using the Youtube app, I'm using the Youtube Music app.

If I'm using the touchscreen (which I don't want do be doing. I'm in bed, not wearing my glasses) to transfer music: the following happens. Either the speakers are not present in the menu (but the TV is!) or when using a different menu, they are present, but once I touch them they a) keep on displaying the circle icon indicating that it's loading, or b) open a visual onscreen google search and search for the name of the speaker (very weird!).

Transfering music between my three Mini 2's and Audio works perfectly. Transfering to the Hub 2 also flawlessly. But once it's playing on the Hub 2, the music is stuck there. I cannot "transfer it away". What does work, is transfering the music to the TV: It transfers the music to the TV using the Youtube Music app (the Youtube Music app starts on the TV, not the Youtube app).

I suppose this is like a very basic usage case, right? People having the Hub next to their bed, using it to play music in the morning, and then getting out of bed and hearing the same music on other speakers in the house? Why is this impossible?

This is mere speculation, but I have the feeling that it has to do with the fact that the Hub is considered a video device, and the Mini and Audio are audio devices. Transfering music from a video device to an audio device is appartently impossible (even though using the Youtube Music app).

Anyone else having this problem?

Re: Cannot transfer Youtube Music from Hub 2 to any other Google speaker.

Muddi — Mon, 27 Feb 2023 02:29:00 GMT

Hi kgatgmaildotcom,

Thanks for sharing details about the issue here. I know how challenging it is when you're having issues transferring media from your Google Nest Hub to other speakers. I'd love to help.

A few questions:

Is it working before?
Is there a video playing on your Nest Hub when you try to transfer it to another speaker?
Does it happen to other music services like Spotify or Pandora?
What is the current firmware version of your device?

Looking forward to your response.

Cheers,
Muddi

Re: Cannot transfer Youtube Music from Hub 2 to any other Google speaker.

Muddi — Thu, 02 Mar 2023 02:37:41 GMT

Hi there,

I'm just checking in to see if you still need help with your device. Let us know by updating the thread, and the Community will be happy to lend a hand.

Cheers,

Muddi

Re: Cannot transfer Youtube Music from Hub 2 to any other Google speaker.

Juni — Fri, 03 Mar 2023 21:00:45 GMT

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Regards,

Juni

Re: Cannot transfer Youtube Music from Hub 2 to any other Google speaker.

kgatgmaildotcom — Sat, 04 Mar 2023 08:48:48 GMT

Hi, been a bit busy (and this thread only got a reply 10 days after it had been posted)

Okay if I answer this evening?

Re: Cannot transfer Youtube Music from Hub 2 to any other Google speaker.

Juni — Sat, 04 Mar 2023 19:11:36 GMT

Hi kgatgmaildotcom,

Thanks for the response. I will keep this thread open for 3 more days and wait for your update.

Thanks,

Juni

Re: Cannot transfer Youtube Music from Hub 2 to any other Google speaker.

kgatgmaildotcom — Mon, 06 Mar 2023 23:33:15 GMT

Is it working before?

No, it didn't. Never has. Not before factory resetting, not after.
Is there a video playing on your Nest Hub when you try to transfer it to another speaker?

No. Obviously, there's a still image on the screen (as is the case with Youtube Music). There is no video playing. I've tried finding music videos - with moving video - in the app on the device while it's playing music, but as far as I know this isn't possible on youtube music. I've tried songs that have video's on regular youtube, but on Youtube Music they play with a still image. In the top left of the screen, there's the red circular Youtube Logo followed by the word "Music".

When I try to transfer, It still says "okay, I'll play it on device x" and after a few seconds "This does not work with Youtube."
Does it happen to other music services like Spotify or Pandora?

No, Spotify works perfectly. It just works.
What is the current firmware version of your device?
(translated from dutch)
Firmwareversion system: 324896
Firmwareversion cast: 1.56.324896

Re: Cannot transfer Youtube Music from Hub 2 to any other Google speaker.

Muddi — Tue, 07 Mar 2023 02:24:07 GMT

Hey kgatgmaildotcom,

To confirm, are you getting the same issue when asking your Nest Hub to play music on your speaker (Play music to <speaker name>)? Let's go ahead and factory reset your speaker to see if that fix the issue.

Let me know how it goes.

Cheers,

Muddi

Re: Cannot transfer Youtube Music from Hub 2 to any other Google speaker.

kgatgmaildotcom — Tue, 07 Mar 2023 09:29:16 GMT

> To confirm, are you getting the same issue when asking your Nest Hub to play music on your speaker (Play music to <speaker name>)?

No, that works. It just doesn't work when I want to move/play music that is already playing on the Nest Hub

> Let's go ahead and factory reset your speaker to see if that fix the issue.
I will! Can't probably do that today, but as soon as possible (not home, and I have 8 speakers/devices in total)

Re: Cannot transfer Youtube Music from Hub 2 to any other Google speaker.

Muddi — Tue, 07 Mar 2023 22:31:35 GMT

Hi kgatgmaildotcom,

Sounds like a good plan! You can try resetting 2 of your devices then see if it still have the same behavior when transferring music from one speaker to another.

Cheers,

Muddi

Re: Cannot transfer Youtube Music from Hub 2 to any other Google speaker.

Muddi — Sun, 12 Mar 2023 04:28:18 GMT

Hey kgatgmaildotcom,

How was your device? Let us know if you still need help and we're glad to further assist you.

Cheers,

Muddi

Re: Cannot transfer Youtube Music from Hub 2 to any other Google speaker.

kgatgmaildotcom — Sun, 12 Mar 2023 11:13:07 GMT

Hi Muddi,

It has been working week for me, so I haven't found time to factory reset and test them yet.

I guess I'll be able to somewhere this week.

Thanks!

Re: Cannot transfer Youtube Music from Hub 2 to any other Google speaker.

kgatgmaildotcom — Sun, 12 Mar 2023 22:13:49 GMT

Hey, I've factory reset two nest mini speakers, and the nest hub itself.

The same problem persists: When I ask he Hiub (Youtube Music) to transfer to another device, it says it will. But after a few seconds it says this is not possible with YouTube.

Doesn't make a difference whether I transfer to the newly reset devices, or the devices I haven't reset.

Re: Cannot transfer Youtube Music from Hub 2 to any other Google speaker.

Muddi — Mon, 13 Mar 2023 01:21:14 GMT

Hi kgatgmaildotcom,

We appreciate your efforts. Just an added question: what happen when you transfer or move the music from a speaker to your Nest Hub (2nd gen)?

Cheers,

Muddi

Re: Cannot transfer Youtube Music from Hub 2 to any other Google speaker.

kgatgmaildotcom — Mon, 13 Mar 2023 14:34:27 GMT

"We appreciate your efforts. Just an added question: what happen when you transfer or move the music from a speaker to your Nest Hub (2nd gen)?"

That works. It opens on the Nest Hub 2 in Youtube Music, as expected. Then the same problem occurs. It's "trapped" there, and when I try tor transfer it back to a Speaker Mini, Speaker Hub or group again, it tells me:
"Okay, I'll play this on speaker x". And after a few seconds: "This doesn't work with Youtube".

It does however work when I transfer it to my Chromecast Built-In Philips TV. It opens there on Youtube Music.

Re: Cannot transfer Youtube Music from Hub 2 to any other Google speaker.

kgatgmaildotcom — Mon, 13 Mar 2023 14:53:28 GMT

Okay, in regards to factory resetting, I've factory resetted the whole setup, in this order:

- Removed (unlinked) the tp link electrical plug from the home app
- Deleted my two peaker groups from the home app
- Unpaired my mini speaker stereo pair
- Removed my three rooms
- Removed the house
- Reset the three nest mini speakers to factory settings
- Reset the nest audio to factory settings
- Reset the nest hub 2 to factory settings
- Cleared the app data on my phone from the Home app
- Cleared the cache data on my phone from the Home app
- Removed the Home app from my phone
- Cleared the app data on my phone from the Youtube app
- Cleared the cache data on my phone from the Youtube app
- Cleared the app data on my phone from the Youtube music app
- Cleared the cache data on my phone from the Youtube music app
- Restarted my Modem/Router
- Restarted my phone
- Reset the three nest mini speakers to factory settings (for the second time)
- Reset the nest audio to factory settings (for the second time)
- Reset the nest hub 2 to factory settings (for the second time)

So, this seems to me that everything is fresh at this moment.

Then I've tried the following:
A.
1. Install the Home app.
2. Set up a single Google Nest Mini.
3. Install the Google Nest Hub.
4. Tried to transfer it for the Hub to the Mini. ----> Problem still persists.
5. Remove rooms in Google Home app, Remove House in Google Home app, Clear Home app data, Clear Home app cache, uninstall Home app, Factory reset Google Nest Hub, Factory reset Google Nest Mini.

B. (basicly the same thing, but now I'm installing the Hub first, and using a different Mini.)
1. Install the Home app.
2. Install the Google Nest Hub.
3. Install a different Google Nest Mini.
4. Tried to transfer it for the Hub to the Mini. ----> Problem still persists.
5. Remove rooms in Google Home app, Remove House in Google Home app, Clear Home app data, Clear Home app cache, uninstall Home app, Factory reset Google Nest Hub, Factory reset Google Nest Mini.

C. (again, same thing, but now I'm installing the Hub first, and using the Nest Audio.)
1. Install the Home app.
2. Install the Google Nest Audio.
3. Install the Google Nest Hub.
4. Tried to transfer it for the Hub to the Audio. ----> Problem still persists.

I feel I've tried everything. Can someone who actually owns both a Google Nest Hub 2 and a Mini or Audio confirm that this functionality is actually working for them?

Re: Cannot transfer Youtube Music from Hub 2 to any other Google speaker.

kgatgmaildotcom — Mon, 13 Mar 2023 14:59:43 GMT

I'm sure the typos are clear: (huib -> hub, peaker -> speaker, for -> from)
In point C, I've set up the Audio first, then waited about half an hour while testing that the Audio works perfectly, and then installed the Hub afterwards)

Re: Cannot transfer Youtube Music from Hub 2 to any other Google speaker.

Muddi — Tue, 14 Mar 2023 04:29:49 GMT

Hey kgatgmaildotcom,

I appreciate your efforts. Let's try to turn on song-only mode on the YouTube Music app. Follow the steps below or click this link for more steps.

Open the YouTube Music app, and make sure you're signed into your YouTube Music Premium membership.
Select your profile photo > Settings.
Switch Don’t play music videos to the on position.
Once done, check if you'll still have issues moving the song from Nest Hub (2nd gen) to speaker.

Keep us posted.

Cheers,

Muddi

Re: Cannot transfer Youtube Music from Hub 2 to any other Google speaker.

kgatgmaildotcom — Tue, 14 Mar 2023 09:57:22 GMT

Hi Muddi. All songs say they are playing as "audio" on the top of the screen. The "video" option is grayed out.

Note that I don't have YouTube Music Premium. So there's no option to switch to video from the youtube music app, neither is there an option to turn on song only mode. Song only mode is basicly on by default, since I'm not paying for a subscription.

Re: Cannot transfer Youtube Music from Hub 2 to any other Google speaker.

Muddi — Wed, 15 Mar 2023 01:06:21 GMT

Hi kgatgmaildotcom,

Got it! Could you give us a sample of music that you're having issues moving to your Nest Hub? We'll see if we will be able to replicate the issue on our end.

Cheers,

Muddi