topic Re: New Nest Hub Max - can't complete tutorial - swiping from right edge does nothing in Speakers and Displays

New Nest Hub Max - can't complete tutorial - swiping from right edge does nothing

itm — Tue, 28 Mar 2023 14:14:06 GMT

I'm just setting up a new Nest Hub Max, and tried to watch the tutorial, but it won't get part the bit where you have to swipe left from the right side of the screen. I've tried swiping countless times, but nothing happens, and I can't move on to the next stage in the tutorial.

Any ideas??

Re: New Nest Hub Max - can't complete tutorial - swiping from right edge does nothing

listairee — Tue, 28 Mar 2023 14:29:49 GMT

Hello @itm,

Thanks for reaching out. I'm sorry to hear you are experiencing this issue. Have you tried factory resetting the device? Here's a step-by-step guide to help you get started if you have not.

Hope that helps! 🙂

Re: New Nest Hub Max - can't complete tutorial - swiping from right edge does nothing

itm — Tue, 28 Mar 2023 14:56:06 GMT

TBH I'm not sure it's worth the trouble of a factory reset - I'd only just taken it out of its shrink-wrap when I hit the problem. It would be annoying to go through the whole setup process again, only to get the same problem.

Re: New Nest Hub Max - can't complete tutorial - swiping from right edge does nothing

MplsCustomer — Wed, 29 Mar 2023 00:17:58 GMT

@itm

You could also try a simple reboot, which does not erase any settings. You can do so from within the Google Home app, or you can unplug your Nest Hub Max for a minute.

Re: New Nest Hub Max - can't complete tutorial - swiping from right edge does nothing

itm — Wed, 29 Mar 2023 08:38:26 GMT

Thanks for the suggestion. I just power cycled it, but I don't see any option to replay the tutorial. It looks like it may only be available after a factory reset.

Re: New Nest Hub Max - can't complete tutorial - swiping from right edge does nothing

Muddi — Wed, 29 Mar 2023 09:40:15 GMT

Hi itm,

Thanks for sharing details about the issue. I appreciate and for helping here.

I know how it feels not having a working device when needed. To help us get a better picture of what's happening, do you mind sharing a video? Follow the steps below to know-how:

Hit reply or Start a new post.
Click Insert Image.
Choose an image source location.
Follow the on-screen instructions. Also, you can tap the "Drag and Drop" option. Please note that maximum attachment is 5 MB.

Looking forward to your response.

Cheers,

Muddi

Re: New Nest Hub Max - can't complete tutorial - swiping from right edge does nothing

itm — Wed, 29 Mar 2023 09:56:16 GMT

Sure - what exactly do you want to see a video of?

Re: New Nest Hub Max - can't complete tutorial - swiping from right edge does nothing

Muddi — Wed, 29 Mar 2023 10:35:51 GMT

Hey itm,

Please share a video showing the issue on your device so we can check it further.

Thanks,

Muddi

Re: New Nest Hub Max - can't complete tutorial - swiping from right edge does nothing

itm — Wed, 29 Mar 2023 10:37:35 GMT

I'm not sure which video would demonstrate "the issue" - I can no longer access the tutorial, so have no way of starting it?

Re: New Nest Hub Max - can't complete tutorial - swiping from right edge does nothing

Muddi — Sun, 02 Apr 2023 22:24:03 GMT

Hi itm,

Could you tell us the status of your device now? Is it working?

Cheers,

Muddi

Re: New Nest Hub Max - can't complete tutorial - swiping from right edge does nothing

itm — Wed, 29 Mar 2023 15:28:59 GMT

Yes it's working normally. I just never got to see the introductory tutorial, and I don't see an option anywhere to access it.

Re: New Nest Hub Max - can't complete tutorial - swiping from right edge does nothing

listairee — Wed, 29 Mar 2023 20:51:03 GMT

Hello @itm,

If it is working normally now, it means the power cycle fixed the frozen screen issue.

If you need more information about what you can do on your Google Nest device, you can refer to this link.

Hope that helps! 🙂

Re: New Nest Hub Max - can't complete tutorial - swiping from right edge does nothing

Princesss — Wed, 29 Mar 2023 20:54:19 GMT

Hi itm,

Thanks for confirming. Usually, tutorials are shown during the set up process. Here's a link to what is included on the tutorial: https://goo.gle/3QnNxUK

Let us know if you have additional questions and I'd be glad to answer it for you.

By the way, thanks for chiming in @listairee.

Best,
Princess

Re: New Nest Hub Max - can't complete tutorial - swiping from right edge does nothing

Princesss — Sat, 01 Apr 2023 17:31:25 GMT

Hi there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

Re: New Nest Hub Max - can't complete tutorial - swiping from right edge does nothing

Muddi — Sun, 02 Apr 2023 22:23:00 GMT

Hey folks,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Cheers,

Muddi