topic google executes routine perfectly but says sorry I don't undestand in Speakers and Displays

google executes routine perfectly but says sorry I don't undestand

jkcorrigan — Sat, 01 Apr 2023 21:50:11 GMT

google executes routine perfectly but says sorry I don't understand. These routines have always worked just fine.

I have routines that have always worked fine. When I activate the voice command, Google executes perfectly, but says: “ Sorry, I don’t understand”.

Re: google executes routine perfectly but says sorry I don't undestand

JSchlackman — Sun, 02 Apr 2023 16:25:51 GMT

Does your routine include an announcement that is supposed to play on the device that activated the routine? All my routines that include announcements have started doing the same thing.

When I look in My Activity it looks like Assistant thinks I said the text defined in the announcement and is trying to interpret it as a new command, instead of just saying the announcement. I opened a case with Google and they are looking into it.

Re: google executes routine perfectly but says sorry I don't undestand

jkcorrigan — Sun, 02 Apr 2023 23:28:14 GMT

Hello JSchlackman,

Yes, this is exactly the scenario. What a strange meta kind of cyclic error. Thank you for bring it more specifically to supports’ attention.

Re: google executes routine perfectly but says sorry I don't undestand

jkcorrigan — Mon, 03 Apr 2023 23:04:29 GMT

It’s working as expected now. Quick work! Thanks for getting it escalated.

Re: google executes routine perfectly but says sorry I don't undestand

Muddi — Tue, 04 Apr 2023 01:09:29 GMT

Hey jkcorrigan,

Sweet! I'm happy to hear that the issue is now resolved, and thanks for keeping me in the loop. By the way, thanks to @JSchlackman for helping here.

Let me know if you still have questions and concerns otherwise, I'll be locking this thread after 24 hours.

Cheers,

Muddi