topic Re: Wifi connection in Speakers and Displays

Wifi connection

Amitava1958 — Fri, 24 Mar 2023 03:32:28 GMT

Recently I have changed my broadband connection. Now I am unable to connect the wifi router with my nest hub. I have changed to factory settings but it is not working. Please help.

Re: Wifi connection

MplsCustomer — Fri, 24 Mar 2023 14:00:49 GMT

@Amitava1958

Did you press both volume buttons for about 10 seconds until the Nest Hub said it was resetting?

Did you then go into the Google Home app and reinstall your Nest Hub?

Re: Wifi connection

LovelyM — Tue, 28 Mar 2023 16:57:29 GMT

Hi folks,

@MplsCustomer, I'm thankful for your help.

Thanks for posting here, @Amitava1958. I want to check if you've tried the steps above to reset your Google Nest Hub and reconfigure it back into your Google Home app. Let me know if you're still having trouble with your display so I can provide further assistance.

Cheers,
Lovely

Re: Wifi connection

shfazio — Thu, 30 Mar 2023 12:53:36 GMT

I did restart my Nest and it not work. I did change Wi-Fi to new router but it won’t let me change it.
Sue Fazio

Re: Wifi connection

MplsCustomer — Thu, 30 Mar 2023 15:34:42 GMT

@shfazio

What are your circumstances? What device do you have? Did you do a restart or a factory reset of the device. Did you change to a new Wi-Fi before or after?

Re: Wifi connection

Princesss — Thu, 30 Mar 2023 17:26:54 GMT

Hi there,

Since you have changed your router, you can try these steps.

If your speaker or display is connected to an existing Wi-Fi network, but you'd like to connect it to a new one, follow the steps below:

Open the Google Home app .
Touch and hold your device's tile.
At the top-right corner, tap Settings Device information.
Next to 'Wi-Fi', tap Forget. You’ll be taken back to the Home app home screen.
Follow the setup steps to set up your device on the new Wi-Fi network.

If you get an error message that says 'could not communicate with your [device]' when you try to forget your network, or the steps above don't work, you'll need to factory reset your device and set it up again.

Thanks for chiming in @MplsCustomer.

Let us know how it goes.

Best,

Princess

Re: Wifi connection

Muddi — Mon, 03 Apr 2023 00:36:37 GMT

Hi there,

We don't want to be a nudge but we'd like to check if you were able to get your device working. Feel free to reach back if you still need help.

Cheers,

Muddi

Re: Wifi connection

Muddi — Tue, 04 Apr 2023 02:12:48 GMT

Hey folks,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Cheers,

Muddi