topic Google Home Max crashing, losing internet, not hearing commands, and screen goes blank in Speakers and Displays

Google Home Max crashing, losing internet, not hearing commands, and screen goes blank

Moxie — Thu, 28 Oct 2021 15:13:09 GMT

Subject title says it all.

can I send this in for repairs or replacement? It’s less than a year old! I also have video of this.

Re: Google Home Max crashing, losing internet, not hearing commands, and screen goes blank

Moxie — Fri, 05 Nov 2021 18:44:34 GMT

Hello bumping this thread.

Re: Google Home Max crashing, losing internet, not hearing commands, and screen goes blank

frances — Thu, 18 Nov 2021 17:36:38 GMT

Hi Moxie,

Thank you for reaching out! I looked into your situation and saw that a case was made for you on October 13, 2021.

Just a reminder, your Case ID is: 1-5930000031768. The support team will review your case, thank you for your patience!

Re: Google Home Max crashing, losing internet, not hearing commands, and screen goes blank

GarrettDS — Tue, 23 Nov 2021 19:34:29 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Google Home Max crashing, losing internet, not hearing commands, and screen goes blank

frances — Mon, 29 Nov 2021 20:16:52 GMT

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.