topic Re: c by ge lights disconnect every night around the same time. in Speakers and Displays

c by ge lights disconnect every night around the same time.

cube — Sun, 24 Oct 2021 11:30:10 GMT

for like a month my nest home hub since the updates have stopped responding with my lights every night at about 4 am every night they just say ok turning off lights then nothing happens then at about 8 am they magicly start working i am getting annoyed . these hubs control the lights and they can not keep a reliable connection anymore

yes i have factory reset them already (again) oh and when you try to link the c by ge account to google again if you mess it up they lock you out for it for 24 hours it is stupid

the google ubs and minis since the update have messed up c by ge light systems completely they are totally broken now.

Re: c by ge lights disconnect every night around the same time.

GarrettDS — Thu, 28 Oct 2021 18:36:23 GMT

Hey there,

I know these issues are frustrating, but I want to see how I can help. I have sent this information over to our engineering team and they ask that you provide them feedback through the Google Home app to them. They suggest including the keywords, "#Lights" along with the name brand of the lights and a short description of what you're encountering.

Best regards,

Garrett DS

Re: c by ge lights disconnect every night around the same time.

GarrettDS — Tue, 02 Nov 2021 16:46:02 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: c by ge lights disconnect every night around the same time.

GarrettDS — Wed, 03 Nov 2021 22:00:42 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS