topic Re: WiFi connection in Speakers and Displays

WiFi connection

Bhoney16 — Wed, 05 Apr 2023 20:11:27 GMT

So I got a new internet provider and my nest keeps wanting to connect to the old wifi .. how do I connect to new WiFi ?

Re: WiFi connection

MplsCustomer — Wed, 05 Apr 2023 20:39:33 GMT

Since Google Nest does not have a way to update Wi-Fi settings on many Google Nest devices, the easiest way is to set the network name (SSID) and password on your new router/modem to the same values used on your old Wi-Fi router/modem. Then you don't have to update any of your devices. That's what we did when we got a new router/modem.

If you can't do that, then the general process is to remove your Google Nest devices from the Google Nest app or Google Home app, do a factory reset of each device, update your Wi-Fi network, and reinstall your devices:

https://support.google.com/googlenest/answer/10165378

Re: WiFi connection

Dan_A — Mon, 10 Apr 2023 01:06:11 GMT

Hi Bhoney16,

That certainly hasn’t been easy for you. Have you checked MplsCustomer’s response with the provided link to follow? How was it? You can also follow the steps below if you can't open the link.

Set up your speaker or display on the new Wi-Fi network:

Open the Google Home app.
At the top left, tap Add > Set up device > New device > set up new devices in your home.
Follow the in-app steps.

If these steps don’t solve the issue, you’ll need to factory reset your speaker or display, then set it up again.

If your speaker or display is connected to an existing Wi-Fi network, but you'd like to connect it to a new one, follow the steps below:

Open the Google Home app.
Touch and hold your device's tile.
At the top-right corner, tap Settings > Device information.
Next to 'Wi-Fi', tap Forget. You’ll be taken back to the Home app home screen.
Follow the setup steps to set up your device on the new Wi-Fi network.

If you get an error message that says 'could not communicate with your [device]' when you try to forget your network, or the steps above don't work, you'll need to factory reset your device and set it up again.

Hope this helps.

Best,

Dan

Re: WiFi connection

Juni — Thu, 13 Apr 2023 02:55:11 GMT

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have

Thanks,

Juni

Re: WiFi connection

Princesss — Fri, 14 Apr 2023 14:53:04 GMT

Hi Bhoney16,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.

Best,

Princess