topic Re: Media Stops Playing After a Few Seconds in Speakers and Displays

Media Stops Playing After a Few Seconds

GigaBill — Sat, 26 Feb 2022 17:22:21 GMT

So … if I start playing media from any source, such as Spotify, Pandora, etc., and I’m casting it to a speaker group, it will start playing BUT stops playing after a few seconds. Now, if I play it just on a single device it doesn’t stop. I’ve never had a problem until just a couple of days ago.

Any help is greatly appreciated!!!

Re: Media Stops Playing After a Few Seconds

Joeynjessizmom — Sat, 26 Feb 2022 18:07:14 GMT

I JUST started having the same issue since adding the Nest Audio speaker to my group 2 days ago! Everything was fine before! I had a Nest Mini, a Hub with screen, and an older Nest Home/Hub without screen. I had them in 2 groups (whole house vs kitchen) and I have been using YouTube Music for a couple years. No issues until I added the Audio and now it’s all jacked. I’ve reset everything and removed and readded and that didn’t help. If I remove the Audio from the group it works again, though. Are they just trying to force us to upgrade?

Re: Media Stops Playing After a Few Seconds

Patrick_M — Tue, 01 Mar 2022 04:16:37 GMT

Same here, did not make any changes to my speaker group…consists of a google hub, google home and a few chrome cast audios. It was just a few days ago the group started acting up….plays music for a few seconds than stops. Doesn’t matter what the source is (YouTube music, TuneIn, etc), none of it works. Speakers on their own seem to do fine though. Nest team thanks in advance for the assistance

Re: Media Stops Playing After a Few Seconds

GWillacker — Tue, 01 Mar 2022 04:57:47 GMT

Same here, this started last week. Works one day, doesn't work the next. I have rebooted all my speakers multiple times, but the problem persists. The audio source doesn't matter - it dies trying to use the "Help Me Sleep" app too, after about 10 seconds.

With all the mess Google has made in this space lately, I have ceased recommending any of the Nest speakers to all my contacts and clientele.

Re: Media Stops Playing After a Few Seconds

Princesss — Tue, 08 Mar 2022 16:41:05 GMT

Hi Everyone,

Thanks for reaching out.

Sorry to hear about your experience with playing media using your Google Nest speakers. I appreciate all the details you've shared that would help us sort this out.

Has anyone of you tried deleting and creating a new speaker groups? Let's go ahead and try that, also, kindly provide your device's cast firmware version so I can check further what's causing this to happen.

I look forward for your response.

Best,

Princess

Re: Media Stops Playing After a Few Seconds

GigaBill — Tue, 08 Mar 2022 18:04:34 GMT

Here’s an update:

I’ve noticed that the group speakers work if I request Google (by voice) to start playing on a single speaker (with a display), then, from that display I can change the speaker group (hitting the lower left button on the display) and it then works fine on all speakers. Now, if I use my voice to request a speaker group, it plays for a couple of seconds then stops????!!!????

Re: Media Stops Playing After a Few Seconds

Joeynjessizmom — Tue, 08 Mar 2022 18:39:01 GMT

That’s what happens to me and only since I added the Audio speaker to the group. Before that, my newest speaker was a Nest Mini.

Re: Media Stops Playing After a Few Seconds

Princesss — Mon, 14 Mar 2022 17:13:17 GMT

Hi Everyone,

Thanks for the update. I appreciate all the details you shared.

I'll be happy to look into this so we can sort this thing out. Meanwhile, could you provide the cast firmware versions of your Google Home/Nest devices that has been affected as this would be very helpful in finding a fix to this.

Looking forward to your response.

Best,

Princess

Re: Media Stops Playing After a Few Seconds

Jake — Wed, 30 Mar 2022 19:36:05 GMT

Hey all,

I wanted to check in and see if you managed to see Princess_S post? Please let me know if you are still having issues with your device. I would be happy to assist, and ensure your device is working as intended.

Best regards,
Jake

Re: Media Stops Playing After a Few Seconds

Raphael — Mon, 04 Apr 2022 11:27:12 GMT

Same here, any solutions so far?

Re: Media Stops Playing After a Few Seconds

Raphael — Mon, 04 Apr 2022 11:29:35 GMT

What do you need to help?

Re: Media Stops Playing After a Few Seconds

jdspamalot — Thu, 07 Apr 2022 00:32:53 GMT

Same problem. Cast firmware 1.56.282045

I can cast to our Alexa using Spotify, so it's Google that's the issue, I think. Very frustrating.

Re: Media Stops Playing After a Few Seconds

jdspamalot — Thu, 07 Apr 2022 00:36:34 GMT

Same problem. Cast firmware 1.56.282045

I can cast Spotify on Alexa, no problem

Re: Media Stops Playing After a Few Seconds

apnnyc — Thu, 14 Apr 2022 21:24:16 GMT

same here. Just added a nest mini to my google home group which consists of max, hubs, hub max, and audios and started happening today. Can’t listen to music for more than a few seconds without it stopping now.

Mini firmware: 1.54.279716

Home Max firmware: 1.56.275994

Nest Audio firmware: 1.54.279716

Hub Max firmware: 1.56.290465

Hub firmware: 1.56.291758

WiFi point firmware: 1.54.279716

i have WAY too many google devices. Oy vey

Re: Media Stops Playing After a Few Seconds

Joeynjessizmom — Wed, 13 Apr 2022 23:28:26 GMT

The only thing that I have found that works so far is to start playing music on one device, let it play for a few seconds, THEN tell it to play it on house speakers. I don’t know why, but that works here.

Re: Media Stops Playing After a Few Seconds

apnnyc — Wed, 13 Apr 2022 23:59:49 GMT

Hmmm I just tried that and it starts on all other devices (I made a group called “all speakers”) and then it stops again after a few seconds. Are you choosing another group or are you selecting other devices individually after playing it on one for a few seconds?

Re: Media Stops Playing After a Few Seconds

Raphael — Thu, 14 Apr 2022 06:52:44 GMT

It works for me when I change the speakers on a display Device (Nest Hub).

Re: Media Stops Playing After a Few Seconds

Joeynjessizmom — Thu, 14 Apr 2022 14:06:12 GMT

I have a group with all my speakers called House Speakers and I just tell Google to Play this on House Speakers.

Re: Media Stops Playing After a Few Seconds

jdspamalot — Thu, 14 Apr 2022 15:29:33 GMT

Still having the problem. No help from Google to me means I'm not buying Google products anymore. Alexa works just fine.

Re: Media Stops Playing After a Few Seconds

JayGow — Thu, 14 Apr 2022 20:05:50 GMT

Did anyone ever find a resolution to this. I have 5 google mini’s and as soon as I added the Nest Audio the home speakers stop playing after 4 seconds?