topic Re: Nest hub has stopped playing video news in Speakers and Displays

Nest hub has stopped playing video news

Tim71 — Wed, 29 Mar 2023 23:26:28 GMT

Three days ago my Google Nest hub stopped playing video content from my selected 'news' source (which are ABC News Briefing / CNBC / Bloomberg First Word and CNBC Tech Check). These news sources have played video fine for the past year - then now only I see the News source icon and hear the audio only. I have reset the router / rebooted the modem / restarted both Nest hubs (the same issue of not playing video's happens on both hubs around the house) and still no video content.

I see a couple of other similar threads but no resolution - anyone able to help with this issue? Thanks in advance!

Re: Nest hub has stopped playing video news

lfrias — Sun, 02 Apr 2023 08:57:21 GMT

+1.. I have the same problem.

Re: Nest hub has stopped playing video news

Dan_A — Mon, 03 Apr 2023 00:32:08 GMT

Hi folks,

@Tim71, @lfrias, this is not the experience we want you to have, let me help you. A few questions: which Nest speakers are we working with? When did your issue begin? Were there any recent changes made?

It would help a lot if you could do a sequential reboot first:

Unplug the power cord of your router, followed by your Nest speakers.
Plug them back in after 3 minutes.
Restarting your phone might also help.

Once done, kindly double check the items below:

Review news preferences customization.
Be more specific with the request.
Check if Digital wellbeing is on and restricting the speaker or display.

Let me know how it goes.

Best,

Dan

Re: Nest hub has stopped playing video news

Thischarmingsam — Mon, 03 Apr 2023 07:55:19 GMT

I have the same regression too, started last week, suggestions above did not work. If I ask the hub to play CNBC tech check specifically it shows me it with video, if I view CNBC tech check as part of my news sources during the 'hows my day' routine it is audio only.

Re: Nest hub has stopped playing video news

lfrias — Mon, 03 Apr 2023 08:32:47 GMT

which Nest speakers are we working with? - Nest Hub, not speaker
When did your issue begin? - About 1 week ago
Were there any recent changes made? - No

It would help a lot if you could do a sequential reboot first: - Did that, no difference

Once done, kindly double check the items below: - Checked all the settings, everything looks fine, digital well being is off.

Re: Nest hub has stopped playing video news

Tim71 — Mon, 03 Apr 2023 08:37:55 GMT

I hadn't tried that, but you are correct I get exactly the same i.e. if I ask the hub to 'play CNBC tech check' the video plays fine, yet playing CNBC tech check as part of my news source I get audio only.

Re: Nest hub has stopped playing video news

Tim71 — Mon, 03 Apr 2023 08:41:57 GMT

Same responses as Ifrias @Dan_A .

See the comment from @Thischarmingsam also @Dan_A - I get exactly the same i.e. my nest hub will play the video content correctly if I say 'play cnbc tech check' as an example, yet when I have CNBC tech check as part of my my news source I only get audio. Very weird!

So with regards to item 2. 'be more specific with the request', we are saying video content won't play if the source is setup as a news source, yet will play fine if you request the specific news source content only. Any other info we can provide that would be helpful? Thanks.

Re: Nest hub has stopped playing video news

Dan_A — Wed, 05 Apr 2023 22:04:19 GMT

Hello everyone,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Regards,

Dan

Re: Nest hub has stopped playing video news

Thischarmingsam — Thu, 06 Apr 2023 06:16:00 GMT

Done 👍

Re: Nest hub has stopped playing video news

LovelyM — Thu, 06 Apr 2023 16:17:40 GMT

Hi all,

@lfrias, @Thischarmingsam, we got your form! Our specialist team should reach out to you via email soon.

@Tim71, checking in to see if you can submit the form above. We'll be waiting for it so we can take a closer look at your Google Nest Hub.

Cheers,

Lovely

Re: Nest hub has stopped playing video news

Tim71 — Fri, 07 Apr 2023 00:35:17 GMT

Thanks @LovelyM will complete the form now.

Re: Nest hub has stopped playing video news

Tim71 — Fri, 07 Apr 2023 00:42:40 GMT

@Thischarmingsam does this asking the hub to play cnbc tech check specifically still work for you? It was working for me when I replied to your post Monday, but now it also does not seem to work for my hubs, I'm just getting the audio.

Re: Nest hub has stopped playing video news

Thischarmingsam — Fri, 07 Apr 2023 06:53:40 GMT

Yes you're right, video has gone from CNBC tech check and DW news.

Re: Nest hub has stopped playing video news

LovelyM — Fri, 07 Apr 2023 23:49:49 GMT

Hey folks,

@Tim71, thanks for submitting the form!

I'll coordinate with our specialist team so they can reach out to everyone of you regarding this issue. I'll keep this thread open until then.

Many thanks,
Lovely

Re: Nest hub has stopped playing video news

Thischarmingsam — Tue, 11 Apr 2023 21:36:57 GMT

Just been speaking to the Google customer care team - I didn't have any custom routines defined but this worked for me:

Try deleting all the routines then create another one to see if this will clear the issue.

Go to myactivity.google.com and make sure that the Gmail account logged in in your Google Chrome browser and in your Google Home app is the same.
Click Other Activity.
Scroll down and look for Routines.
Delete.

All the routines will be deleted all at once and you will need to recreate your routines again from the Google Home app.

Re: Nest hub has stopped playing video news

lfrias — Wed, 12 Apr 2023 06:35:19 GMT

I didn't have to do anything this morning, it just started working on it's own. The videos are now showing again during my routine.

Re: Nest hub has stopped playing video news

Tim71 — Wed, 12 Apr 2023 07:38:14 GMT

I just checked also @lfrias and mine is now working fine also. Bizarre!

Re: Nest hub has stopped playing video news

Princesss — Thu, 13 Apr 2023 21:13:36 GMT

Hi everyone,

Thanks for keeping this thread active. Glad to know that it's already working on your end.

Let's keep on monitoring your device's behavior as I will keep this thread open for few more days. Feel free to chime in anytime if you notice any changes on its behavior.

By the way, thanks for sharing some tips, @Thischarmingsam.

Best,
Princess

Re: Nest hub has stopped playing video news

lfrias — Fri, 14 Apr 2023 06:17:30 GMT

Unfortunately the video stopped working again for me this morning. It was working fine for a few days but then it stopped again.

Re: Nest hub has stopped playing video news

Thischarmingsam — Fri, 14 Apr 2023 07:37:29 GMT

I'm seeing the same, no video as part of routines or when asked for directly.