topic Re: News stopped showing videos in Speakers and Displays

News stopped showing videos

NickJavs — Mon, 03 Apr 2023 23:30:32 GMT

My Nest Hub plays a News playlist in the morning, consisting of BBC, SKY, CNBC, and CNBC Tech Check. I used to see video on a few of theses channels, but now they are all just audio. Is this a media change that has been implemented, or is it a setting change?

Re: News stopped showing videos

Cy5dude — Wed, 05 Apr 2023 13:21:02 GMT

Following, since this is happening to me too.

Re: News stopped showing videos

Princesss — Wed, 05 Apr 2023 16:57:11 GMT

Hi everyone,

Thanks for bringing this up.

@NickJavs, and @Cy5dude could you please tell us when did you notice this? Also, when it tries to play a news playlist, which of the news channels are showing pure audio? Have you already tried some steps after you have experienced this?

Best,

Princess

Re: News stopped showing videos

NickJavs — Wed, 05 Apr 2023 22:54:45 GMT

Hi Princess

Thanks for the reply. I noticed it about 3-4 weeks ago. Before this issue, my news list was as follows:

BBC - Audio Only

Sky News - Video

DW Newsbrief - Video

CNBC - Video

CNBC Tech Check - Video

As of about 3-4 weeks ago, all of these channels now play Audio only.

Thanks for looking into this.

Re: News stopped showing videos

Cy5dude — Thu, 06 Apr 2023 01:15:46 GMT

Hi Princess

It started 2 weeks ago

NPR

Bloomberg

Reuters

DW Noticias

All of those use to have a video feed now is just audio, I restarted the device but still not working.

Thank you.

Re: News stopped showing videos

CHLAA — Thu, 06 Apr 2023 06:43:29 GMT

I have a number of news sources setup in my Google Assistant that used to play on my Nest Hubs along with the accompanying video (Reuters TV, Sky News, DW Newsbrief and France 24 - In the Press). Previously each news source that was accompanied by video was denoted in the description that it would play on supported displays but this is no longer the case. When I ask Google to play the news on a display it still plays the audio but no video. I don't believe this is just an issue for me as I have rebooted and factory reset the devices, reselected news sources, confirmed the same thing happens for other users.
Can Google confirm if they have removed this feature if it is not a bug and suggest any suitable news alternatives that will allow video to play alongside audio for chosen news sources?

Re: News stopped showing videos

Averroes — Fri, 07 Apr 2023 18:47:49 GMT

Same here. What happened?

Re: News stopped showing videos

NickJavs — Wed, 12 Apr 2023 23:31:02 GMT

News Videos are working again. 👍🏼

Re: News stopped showing videos

Cy5dude — Wed, 12 Apr 2023 23:38:33 GMT

Can confirm videos started working again today.

Re: News stopped showing videos

Princesss — Fri, 14 Apr 2023 19:08:16 GMT

Hey folks,

Thanks for keeping this thread active. Glad to know that it started working again.

Does anyone here still experiencing the same thing? Feel free to chime in while we keep this thread open for few more days.

Best,
Princess

Re: News stopped showing videos

NickJavs — Sat, 15 Apr 2023 23:50:57 GMT

Well, it was working! I had videos again for about a week. Now it’s only Audio playing. What’s going on Google!?!?

Re: News stopped showing videos

nishantgaidhani — Sun, 16 Apr 2023 06:10:22 GMT

Yes it stopped working, then it came back last week and now again gone today. What's going on.

Re: News stopped showing videos

Princesss — Sat, 22 Apr 2023 20:42:01 GMT

Hello everyone,

Showing news videos is already sorted out. For those who are still experiencing this, kindly perform a complete reset to your device and see if this would fix the issue.

Keep us posted.

Best,

Princess

Re: News stopped showing videos

NickJavs — Sat, 22 Apr 2023 22:41:50 GMT

Thanks for the update. It does seem to be working. If it stops I’ll try the reset. 👍🏼

Re: News stopped showing videos

CHLAA — Sun, 23 Apr 2023 05:28:41 GMT

Given it stops working for everyone this would suggest it is either an issue with the Google News service or the firmware. A full reset would fix this for firmware issues only and then it would be temporary fix until the buggy firmware was reinstalled. It would be really good if we could get confirmation from Google to know where the issue lies to prevent any unnecessary resets.

Re: News stopped showing videos

Muddi — Wed, 26 Apr 2023 22:31:45 GMT

Hey NickJavs,

Perfect! It's nice to hear that your issue is now resolved.

@NickJavs: How was your device now?

Cheers,

Muddi

Re: News stopped showing videos

nishantgaidhani — Thu, 27 Apr 2023 02:49:54 GMT

It started working again since few days. Hopefully no hiccup again.

Re: News stopped showing videos

Muddi — Thu, 27 Apr 2023 03:46:21 GMT

Hi nishantgaidhani,

Excellent! I'll keep the thread open for a few more days to monitor the device. Please do not hesitate to update us if you noticed any issues.

Cheers,

Muddi

Re: News stopped showing videos

Muddi — Sun, 30 Apr 2023 06:30:54 GMT

Hey folks,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

Re: News stopped showing videos

Muddi — Mon, 01 May 2023 06:42:21 GMT

Hey everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Cheers,

Muddi